Verastar - Partner Support, Sales Support, QA | Glassdoor.co.in
  1. Helpful (4)

    "Partner Support, Sales Support, QA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Partner Support Advisor in Northenden, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Verastar full-time for more than a year

    Pros

    -No weekend work -Free pizza once a month

    Cons

    - Senior management doesn't care about the team or their rights, I handed in my 2 week notice so management sacked me - Senior management constantly talking about confidential issues in front of entire team and mocking peoples mental health issues - I hadn't known anything of working within office politics until i worked here. If you're not liked, you wont get anywhere. Career opportunities only exist for those willing to play the game and stand on the shoulders of others - very poor culture. - Got told I "am not paid to think" by a sales manager and upon hearing this, my own management agreed that this was right, talk about job satisfaction! - Constant daily emails (practically hourly) from senior management telling teams they're not hitting figures (e.g. missing 2 calls in 3 hours) but they refuse to pick up the phone themselves (because they haven't taken the time to learn how we do our jobs and how technical and difficult they are, instead they've gone straight to telling us we're doing them wrong. Never any offer of help- criticism means much less from someone who doesn't understand what they're criticising.)

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    Verastar2018-11-19

    Verastar Response

    December 10, 2018Human Resources Manager

    Hi, Thank you for taking the time to leave your review. We are disappointed to hear of your negative experience as we endeavour to ensure all our representatives have a positive experience when working at Verastar. We are always looking at way to improve for both current and existing staff. Therefore, we would like to look into the issues you have raised, if you could please provide further details to our HR Department (HR@verastar.co.uk) Kind Regards, Verastar

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  1. Helpful (1)

    "Money hungry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Verastar full-time

    Pros

    No weekends, competitive salary, good benefits

    Cons

    No customer service, cover up many internal errors which customers have to pay for.

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    Verastar2019-11-26

    Verastar Response

    November 28, 2019Human Resources Manager

    Hi, Thank you for taking the time to leave a review. We are pleased to hear you found the working hours and benefits beneficial, however are sorry to hear if your feeling toward customer service. We would like to confirm our aim is to always provide the best level of Customer Service. We would like to take this opportunity to thank you for your service. Kind regards, Verastar

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  2. Helpful (1)

    "Wouldn’t Recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Hamilton, Scotland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Verastar full-time for less than a year

    Pros

    The people that work within the company.

    Cons

    The company provides terrible services, with poor staff training which creates numerous issues constantly with customers accounts. The management do not care at all about the staff and just want to meet their targets. No one knows what they are doing which is just creating more issues for the company. They are stuck in the past with their systems and very backwards regarding issues.

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    Verastar2019-11-03

    Verastar Response

    November 28, 2019Human Resources Manager

    Hi, Thank you for taking the time to leave a review. We are disappointed to hear of your negative experience as a Customer Service Representative, as we endeavour to ensure all our representatives have a positive experience when working at Verastar. We are always looking at way to improve for both current and existing staff. Therefore, we would like to look into the issues you have raised, if you could please provide further details to our HR Department (HR@verastar.co.uk) We would like to take this opportunity to thank you for your hard work and wish you every success in the future.

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