AWFUL!!!! - Customer Service Assistant Waitrose Employee Review

I really have no idea where to start if I’m honest. Not only are the majority of customers incredibly degrading and rude, but management do not offer any support and when you tell a customer you cannot do something (when you have been told by management) they hurl you abuse and managers will give into them making you look like a fool. Not only this, but management is very disorganised, plays favourites and very unsympathetic about any other commitments or illnesses! I was very poorly over Christmas last year and wasn’t once wished ‘get better’ even when my sister had a kidney infection and I had to call an ambulance for her all managers cared about was when I was going to be able to come in for my shift. Worst place to work in my opinion (and majority of people in my store who have left and complained) but nothing’s done! IN NEED OF SERIOUS SHAPING UP! They also throw so much food waste away it’s disgraceful. No wonder their profits are down. Not only this but a lot of customer dislike management too as they are also very rude to customers! I was once a loyal shopper before I became a ‘partner’ but I refuse to contribute any longer despite leaving over a year ago.