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Waystone (Ireland)

Is this your company?

It's not what you know - Operations Manager Waystone (Ireland) Employee Review

1.0
17 May 2026
Recommend
CEO approval
Business outlook

Pros

I suppose it is good if you are one of the overpaid Middle or Senior Management, as there is no accountability at that level. Almost fully remote could be a pro, but it is handled terribly and teams are crumbling around it - but it suits certain managers due to location.

Cons

Dublin office teams, and specifically some of the legacy Admin teams, are falling apart - massive brain drain and no real efforts to either keep people or replace them with new staff. Multiple people have left the company in tears, worn down - these are staff that could have excelled in a better environment. It is a worrying trend, but the priority appears to be to offshore work at all costs. Any former goodwill appears to be eroding fast - there was previously acknowledgement of milestones for staff, 5 years for example was seen as a big step in the company - now the senior management take no notice, people management has fallen off a cliff. Roles have 'expanded' at certain levels - as in people playing the game have got promoted while doing less work than what would have been expected when the place was run well. Managers 'promoted' into less responsibility - it really is who you know. Too many managers on 150k to 200k plus, treating it like a gravy train - no concern for anyone else or the career development of more junior staff.

Explore other reviews about Waystone (Ireland)

2.0
11 Jun 2024
Recommend
CEO approval
Business outlook

Pros

Very friendly colleagues who care about doing a good job

Cons

No process documentation; internal teams can't align; impossible to get anything done.

6
1.0
31 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Strong character building through constant change and limited transparency

Cons

Since Derek Delaney left as CEO, the focus has been cutting costs at all levels except the top. The C suite has grown, while real work has been steadily shifted out of Ireland to cheaper locations. The warning signs were obvious. The quiet removal of the Christmas bonus, followed by year on year cuts to staff bonuses and delays pushing payments further out. Alongside this, management has become increasingly opaque in how decisions are made. “Process improvement” sessions were presented as operational reviews but were, in practice, used to identify work to be outsourced to lower cost centres. That lack of transparency has now fully exposed itself. A “strong quarter” was presented at a town hall, only for staff to be told the very next day that their roles were at risk. What’s left is a company stripping out experience while expecting the same output, all while continuing to invest at the top. Trust has been eroded, and the people doing the actual work are being treated as a cost to be managed rather than the foundation of the business. Morale isn’t just low, it’s broken.

6
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