Disappointed, unfairly treated - Facilities/Reception Xero Employee Review

2.0
10 Aug 2015
Recommend
CEO approval
Business outlook

Pros

On paper, it appears to be a fantastic company to work for and in many ways it was. Non corporate environment, casual clothes, free coffee, lots of free food and alcohol every Friday afternoon. There are *some* amazing people that work there. Rod Drury is a top bloke, and he actively engages with staff on a regular basis. Rod, you the man.

Cons

This company is riddled with entitled Department Managers who treat the lower-ranked employees like their own personal slaves. There are tight cliques and a lot of camaraderie, so don't upset the wrong person or you will have many people siding against you. There are high levels of gossip and backstabbing, more than any workplace I have ever experienced previously. Marketing manager was overhead by myself talking to Chief Marketing Officer to "get one of the minions to get us lunch." I found no guidance or support in my role. Unrealistic expectations, unappreciative staff members. Ridiculous use of budgets, never seen so much money thrown out the window on frivolous expenses. Adults acting like spoilt children. In my personal experience, I had a manager who was terrible at communicating, and would completely ignore me when one of his many unrealistic expectations wasn't met. There was no teamwork in my particular team, and coming to work was like spinning a roulette to see what mood my Manager was in on that particular day. He was moody, unapproachable and lacked all managerial direction. I was personally treated like a scapegoat to everyone else's needs and my Manager would throw me under the bus at any given chance in order to make himself look better. In my opinion, many of the Managers are not qualified or suited to their roles, and this reflects strongly in the way they conduct themselves. Many people in this company are taking advantage of knowing the right people, often from previous workplaces. HR department are not to be trusted; I brought forward my concerns about my Manager and was promptly let go by the end of that week, due to being still within my probation period. The meeting in which I was let go during was booked by myself with the belief that it would be a mediation between HR, myself and my department Manager to help open up doors so communication could improve. I was sorely mistaken. The separation letter I was given had a number of petty dot points that contained no substance.

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Xero Response
10y
Thank you for your feedback it's really valuable. We're sorry to hear that you didn't enjoy your experience at Xero. Xero is a fast paced change rich environment with a unique culture. The probation period is as much for employees as for Xero to see if the cultural fit is there. In some cases unfortunately it isn't and its good to call that out early. We are regularly told that Xero's leadership team are extremely approachable, genuine and transparent in their communication. I'm sorry to hear that wasn't your experience.

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Cons

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