Good people but an unclear future - Manager noticed Employee Review

Thanks for taking the time to share this feedback about your experience at Noticed. As the CEO, knowing our strengths and weaknesses is crucial. The role is an important responsibility that requires consistent self-awareness, vulnerability, and an evolving mindset. I value honest feedback, and I take it with open arms as we're all learning regardless of the job title. We recently implemented new company values guided by all employees' feedback, and we defined a new future vision for the business. The Covid Pandemic affected many businesses, with many adapting to a new way of working. When the Covid lockdown happened, we didn’t furlough a single employee and provided financial support to employees' families that had been furloughed. We experienced the challenges of managing a remote company for the first time and the cultural changes that come with it. All the learnings and feedback we've experienced in the last two years have let us hire a seasoned leadership to support our team members' growth and development. This year, we have seen a significant improvement in the culture, employee retention, and overall happiness while operating as a remote business. We're now focusing on rolling out a management training program to help our managers grow to be the best leaders possible. The eCommerce industry experienced a major surge in demand in 2020/21. Unfortunately, this led to operational challenges that affected our ability to manage workload capacity. Since then, we have implemented a capacity management system to improve the decision-making for new hires to prevent team burnout, which has improved employee morale and happiness. Thank you for helping us improve. We wish you all the best for the future. Thank you again!