Encore Capital Group Reviews

Updated 12 Sep 2020

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3.3
59%
Recommend to a Friend
77%
Approve of CEO
Encore Capital Group CEO and President Ashish Masih
Ashish Masih
112 Ratings
Pros
Cons
  • "Strategic Direction is short sighted and really focused on giving senior management the largest bonuses even at cost to employees mental health(in 12 reviews)

  • "Upper Management is tone deaf and disconnected(in 11 reviews)

More Pros and Cons
  1. "Great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Resident Expert in Gurgaon, Haryana
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Encore Capital Group full-time for more than 5 years

    Pros

    Open door policy, fairness , integrity , employee centric, flexible

    Cons

    Nothing specific, work life balance,

    Continue reading
  2. "Nice place"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Encore Capital Group full-time for more than 3 years

    Pros

    Inclusive, approachable and caring leaders

    Cons

    Slow growth, opaque reviews process


  3. "Amazing organization"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager in West
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Encore Capital Group full-time for more than a year

    Pros

    Amazing company to work with supportive management

    Cons

    Nothing so far. They are going good

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  4. "Encore"

    4.0
    Former Employee - Engineer 

    I worked at Encore Capital Group full-time

    Pros

    Fun place to work with good opportunities

    Cons

    Workload is very high but still good for learning

  5. "Good organization to work with , doesn't matter if your focus is on growth or just monetary benefits"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager in Gurgaon, Haryana
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Encore Capital Group full-time for more than a year

    Pros

    Huge incentives, 8.5 hrs of shift including break, free food, lattitude was an awesome application to work upon, friendly atmosphere

    Cons

    BOB environment is not manual anymore, after the launch of debt manager , things have changed , its just a call center now, keep on dialing , listen to managers ,i.e gm's n dm's , dont use your brain # deassign

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  6. "No incentive"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Process Expert in Gurgaon, Haryana
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Encore Capital Group full-time for less than a year

    Pros

    Really good building and parking. Free food 3 times unlimited. Good cafeteria with shops and vendors.

    Cons

    No incentive, Bad process , Worked 11 months to realise that you collect on fresh accounts not on old ones which are 7 years older. Lot of politics for process change by TLs who scout girls

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  7. "Politics and unfair Salary"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Encore Capital Group full-time

    Pros

    Some co-workers are great and some people are really nice. .. but company is very unfair

    Cons

    Rotational shift .. less basic salary ..slow growth

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    Encore Capital Group Response

    Recruitment Marketing Specialist

    Thank you for your feedback. Our employees are always our number one priority, and your concerns have not gone unseen. We encourage you to reach out to your HR Business Partner, or connect with a business leader to further discuss the issues you’ve highlighted.

  8. "Superb company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Associate in Gurgaon, Haryana
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Encore Capital Group full-time for more than a year

    Pros

    Good money in form of incentives

    Cons

    No cons , company is very good.

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  9. Helpful (2)

    "Facade of caring but cunning"

    3.0
    Former Employee - Assistant Vice President in Gurgaon, Haryana

    I worked at Encore Capital Group full-time

    Pros

    Relaxed environment, but not many exits

    Cons

    Cunning and facade of caring

  10. "Great place to work but things are changing drastically"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager in Gurgaon, Haryana
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Encore Capital Group full-time for more than 8 years

    Pros

    Lots of learning,healthy environment work life balance

    Cons

    There is nothing accept they should start working on there management part

    Continue reading
Found 397 reviews