Endurance International Group Director Reviews | Glassdoor.co.in

Endurance International Group Director Reviews

Updated 30 November 2018
8 reviews

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3.4
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Endurance International Group CEO Jeffrey Fox
Jeffrey Fox
2 Ratings

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Pros
Cons
  • "Add better work-life balance, even for people working shifts" (in 8 reviews)

  • "There was constant politics and consistent lies from upper management about the future of our teams" (in 13 reviews)

More Pros and Cons

  1. Helpful (5)

    "Punitive Culture, No long term vision"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Director/Vice President in Austin, TX (US)
    Former Employee - Senior Director/Vice President in Austin, TX (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Endurance International Group full-time (More than 3 years)

    Pros

    As a technology function, you are surrounded by some truly brilliant folks. The compensation and bonuses for systems focused skill sets is competitive.

    Cons

    - The culture is everything is produced to an MVP standard (minimally viable product)
    - Products are routinely shipped broken
    - There is no technical debt focus, things rarely get fixed
    - If you make a mistake, watch out, you'll probably end up terminated
    - The leadership is a shell of its former self
    - Those leading technology from a past acquisition know very little about the subject matter they are charged with leading
    - Any innovation is rarely embraced and the MBA's would sooner buy something off the shelf from a hawker with a slick slide decks; Vs giving the technical talent the runway needed to produce something more purpose built, at cost and that gets the job done the first time.
    - Everything is focused on the next quarter, meeting a revenue number and trimming costs. Yes, despite spending a fortune on SaaS solutions or software products that we don't need.
    - There are often more people around the table (management/executives) in crisis meetings complaining about an issue than there are people on-staff who can fix the issue.

    Advice to Management

    - Focus on the talent. There is some exceptionally skilled technical talent that needs better management and runway to truly innovate. Doesn't need to be bleeding edge, you can make it leading edge. Be leaders.
    - Lose a focus on the quarter, the minute anyone outside of the executive suite is thinking about quarters, it creates artificial barriers to success and precipitates some really crappy decisions.
    - You operate two fundamentally different businesses. You treat them as a single unit in too many ways. The leaders that are cross cutting are doing more harm than good, especially on the technical side.
    - Get serious about rooting out executives, vp's, directors and middle management that treat the business like a bro-club. Be very afraid that when you bring good talent in the door, they are often out within a year due to your leaders. People dont leave companies. They bad leaders.
    - If you fix your leadership issues, you'll begin to fix your culture issues. Culture is a byproduct of the people charged with propagating it.


  2. Helpful (1)

    "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Burlington, MA (US)
    Current Employee - Director in Burlington, MA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Endurance International Group full-time (More than a year)

    Pros

    It is a VERY exciting time to be an employee at Endurance. Lots of opportunity to grow and move up or around. Fun environment.

    Cons

    We are 4,000 people but still have room to improve processes and communication.

    Advice to Management

    Be more communicative about vision and strategy

  3. Helpful (4)

    "Mixed bag, hopefully getting better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Director
    Current Employee - Marketing Director
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Endurance International Group full-time

    Pros

    There are some really smart and fun people who work here (although far from all). Lots of career growth opportunities in some areas. Exciting, fast-paced.

    Cons

    Organizationally a hot mess - CEO stepped down, COO demoted, turnover in GMs, other exec roles... all in a matter of months! May all be for the better or may spiral into chaos, time will tell. Misalignment between groups abound. Terrible culture clash between different biz units. At times waaayyy too top-down and leadership disconnected from the ranks.

    Advice to Management

    Clean up the old guard who have bloated titles and don't know a better way of doing things than the crappy old way that got the company into this mess. Develop more operational rigor and process, set a strong and clear strategy. Figure out ownership and stop having five groups or roles doing the same things and getting in each other's way. Stop trying to do everything and then doing it badly.


  4. Helpful (5)

    "In americas best places to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of Operations OBMSC in Tempe, AZ (US)
    Former Employee - Director of Operations OBMSC in Tempe, AZ (US)
    Recommends
    Positive Outlook

    I worked at Endurance International Group full-time (More than 3 years)

    Pros

    The environment and culture are amazing. They truly believe happy employees are productive emplpyees and go out of their way from wages and benefits to breakrooms any one has to admire. Full self serve convenience store with gourmet foods for the health nut or junkfood junky to the xbox 72 in flatscreens billiards tables movies and dvds library. Oh yes the catnap rooms with sleep chairs choose silence your choice of music or ambient sounds. 2weeks paid 1st year vaca earn up to 10 weeks with tenure plus holiday sick days and personal days full benefits from first month 401k and employee profit sharing.

    Cons

    Growing at record pace from private basement to worlds largest webhost means suffering few growing pains personell may be promoted ro fill a void baaed on merit only to learn that personality does not play well with others under their authority. They will fix it once apparent either through training demotion or department transfer but in the interim for those directly affected its not a good time. Just speak up let someone know then have patience. Its worth it.

    Advice to Management

    More to HR managers....
    Devise a method to aid determination in personality as well as skill set in order to best depaetment and position placement. When completed as part of the New Hire application and or training, it will provide best development paths for the individual and therefor also the company.

    Endurance International Group Response

    14 Mar 2017 – Community Manager

    Thank you for this five-star review! We are thrilled you were pleased with Endurance’s work environment and culture. We understand the importance of keeping our team members happy — and we will... More


  5. Helpful (16)

    "Reactionary and uninformed changes a near constant from above."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Austin, TX (US)
    Former Employee - Director in Austin, TX (US)
    Doesn't Recommend
    Negative Outlook

    I worked at Endurance International Group full-time (More than 3 years)

    Pros

    - financial compensation at higher management levels is generous
    - benefits like insurance are competitive
    - the company previously had a history of promoting from within
    - free lunches saved you a couple of bucks.

    Cons

    - No clear roadmap to address single issues. Roadmaps that are presented are changed frequently with nothing ever seen through.
    - Senior management does not have an understanding of how to solve issues and are more focused on solving a single number in a spreadsheet than correcting fundamental or systemic issues.
    - Communication between departments that should collaborate is abysmal.
    - Schizophrenic "throw it at the wall and see if it sticks" approach to solving issues.
    - Focus on stock and not customers while claiming the opposite.
    - Unbelievable time demanded by the company. In many management positions, 40 hours is a dream long gone.
    - Terminations based on "cultural fit" common even with long term employees with each new leader. And boy, have there been a lot.

    Endurance has seen a revolving door of people claiming they can fix everything only to be gone mere months later after they fail and leave things far worse than they were when found it. This approach creates a very difficult place to work if you prefer a stable and honest environment with honest and open discourse, politics kept to a minimum, if you truly care about solving issues for customers, or a feeling of job security is important.

    Advice to Management

    I wish I had advice. My experience with Endurance was so frustrating that this field strikes me as completely pointless.

    Endurance International Group Response

    26 Sep 2016 – EVP, Communications & Branding

    Thank you for the candid review of your experience at Endurance.

    Many companies expanding as quickly as ours experience growing pains. Roadmaps are precisely that… maps. Sometimes we change... More


  6. Helpful (14)

    "Only for the strong of heart"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Burlington, MA (US)
    Current Employee - Director in Burlington, MA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Endurance International Group full-time (More than a year)

    Pros

    Depends on which location you work, your manager and your daily work. Each location has a subculture and benefits and holidays vary. I speak mainly for the corporate office in Burlington, which boasts swanky decor, free catered lunch, snacks, drinks, games, events, unlimited paid time off, flex hours, work from home options, 9-5 hours and intermittent corporate gifts, competitive salaries, good equipment, etc. This can be alluring but it's not for the faint of heart, outlined in the cons section.

    For the most part, workers and management are competent, friendly and sincere; wanting the best for the company. HR works to actively make improvements. Town halls and networking events are held to increase transparency and collaboration. Communication has become more of a priority than in the past, especially as we grow. In terms of career path--it seems sky is the limit here if you can perform and if exposed to the right opportunities.

    Team spirit exists more so in subgroups whose managers make an effort to team build and get to know one another on a personal level. And the good news is that Corporate is starting to invest in the right people, training, and tools needed to get the work done. Plus they are gaining understanding that some process is needed in order to scale effectively.

    But the part that other companies can rarely offer? The work is extremely interesting! It lives on the forefront of web publishing & marketing, it's connected closely with SMBs, new tech, and better ways to do business online. There is also a strong desire to optimize, collaborate, and make it happen quickly among most all groups. And the kicker? Each person can make a huge impact as there is so much important work to be done.

    Cons

    This company comes with a lot of cons which is why you got to be cut from a strong cloth to thrive here:

    - some depts do have long, unhealthy hours with no work life balance
    - lopsided process: some depts and brands have a ton while others have none
    - brand politics and us/them mentality and inside competition
    - skill level within teams, depts and brands is inconsistent
    - enterprise company still has startup mentality and lean resourcing which stunts ability to execute large initiatives efficiently
    - business methods can be brutal: sudden layoffs, directional changes, staff reduction in one brand without allowing us to reallocate talent to needed areas
    - management bottlenecks
    - unrealistic expectations around timing and resources needed
    - poor or no planning typically across the board
    - reactionary rather than proactive
    - lack of ownership
    - fractured teams and silos: some with too much redundancy and others without key expertise
    - not enough emphasis on customer satisfaction and product quality
    - little to no feedback on results and if given, no actionable insights
    - no effective method in maintaining and updating key products
    - little documentation across the board
    - little to no training or onboarding
    - no org chart to know who does what or who to go for what

    There's more to list but you get the point.

    Advice to Management

    1. Develop consistent planning, management, communication, and cohesion across teams, especially production teams

    2. Follow internal workflow solutions that scale

    3. Solve the brand us/them battle


  7. Helpful (1)

    "Bad vision"

    StarStarStarStarStar
    Former Employee - Director in Pleasanton, CA (US)
    Former Employee - Director in Pleasanton, CA (US)

    I worked at Endurance International Group (More than a year)

    Pros

    Free lunch. Great team locally but poor coordination from HQ.

    Cons

    None of the higher level executives seem interested in working...in group getogether they always chat about finding another job etc.

  8. Helpful (5)

    "Company management irresponsible and no vision"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Vice President Finance Director Global Cost Accounting in Burlington, MA (US)
    Former Contractor - Vice President Finance Director Global Cost Accounting in Burlington, MA (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Endurance International Group as a contractor (More than a year)

    Pros

    modern comfortable place to work, with many perks like free food and beverage

    Cons

    Executives have no business managing this company. Just because you can get the attention of Private Equity to acquire other successful companies is not an indication that you know how to manage to the next level

    Advice to Management

    cash out and get out of managing a business you have no knowledge, experience or technical know how to perform