Endurance International Group Tech Support Reviews

Pros

Good work environment, friendly colleagues, and seniors.
People at any level - higher or lower, would actually listen to what you have to say about work.

Advice to Management

work on retaining employees instead of letting them go by saying "they are moving to better roles, nothing we can do"

Pros

Swanky office, perks and enthusiastic people.
Great bunch of young people and knowledge sharing. Good for beginners to start their careers.

Advice to Management

Spend more in product improvement than marketing.

Pros

-Free food
-Benefits ok
- my co-workers were fun.

Advice to Management

- Stop acting like you are better then everyone else
- Stop being yes-man managers
- Stand up for your team, stand up to corporate- have some integrity. The way they tell us to treat the customers is not nice. They may try to pretty it up, but having a set call time for tech support calls is only bad for the customer. And stop making everyone sell stuff when it is tech support, no one likes that. Would you like that?

Pros

I've been with Endurance for almost 3 years now and work in the Tempe, AZ location. I'm just received a promotion recently and couldn't be happier with how things have changed over the past couple of years. For those looking for a fun, rapidly changing environment where you can cut your teeth in technology without having a formal background I highly recommend looking at Endurance. I can't speak for the other locations and don't have much explore to anyone outside of our center but do love my job and my teammates here.

Advice to Management

I love the high fives and contests. It would be nice to get on a real CRM like Salesforce or SugarCRM which I've used in a previous role and loved. Other than that keep up the good work.

Pros

Free lunch but they even fired the caterer that's how bad this place is.

Advice to Management

You have no clue how to run a company. You are the most pathetic bunch of snobs. When it comes to town meetings, just recognizing yourselves and not anyone else. You make great power point presentations but have no idea how to execute. It's called leading by example and promoting from within you have none of this. Looking forward to the day you fail and close down.

Pros

loads of opportunities across a wide variety of job types and skill sets, friendly helpful peers and management that strive to help you succeed, an encouraging work environment, continually build new knowledge, and of course the stuff everyone digs like free food and fun contests/competitions that allow you to win money. Plus you get to work with BIG DAWGS like Ethan Dibble.

Pros

Love my team, love this job, love this company. We have the best time every day and set the tone for the organization. If you like to work hard, have fun and take care of customers we are the team to join. Managers are beyond cool and we have a close bond with the sales team who handles our leads. They come by all the time to thank us for working with them and there are no egos on this floor. By far the best place I've ever worked at. If you're fortunate enough to join our team you'll see what I mean.

Advice to Management

Keep doing the fun/crazy things you do. This place is NOTHING LIKE IT WAS a year ago. Very cool to see managers at all levels come hang on the floor. GoDaddy never did stuff like that. You will stay connected to the team so keep that up and we love hanging out with all of you. So fun to have managers in all these different departments supporting us and making sure we're taken care of. Definitely love the culture so don't change anything there.

Pros

Decent salaries for Phoenix. Left GoDaddy to come here and I'd never look back. This place is much more relaxed and people aren't breathing down your neck with unrealistic metrics. I've been here for just over a year and currently looking for my next opportunity within the company. Lots of openings and strong support from managers to take on new roles internally - which is another welcome change from my time at GoDaddy.

Advice to Management

It would be nice to see more management requisitions open. I've seen all kinds of other roles but manager roles don't seem to open as frequently. I do feel encouraged to apply for other roles but haven't seen a manager role open in the Tech Support department since I've been here.

Pros

I've been here for almost one year and love this place. The team, building and perks are amazing. I mean I get to play pool on my breaks what more could I want lol. My manager is the best. I didn't know much tech when I started but she was really patient and has always been very supportive.

Advice to Management

Free ammo for the nerf guns please!

Pros

Break room perks a nice plus, as is monthly lunch and weekly snacks. Soda fountain, coffee, teas, snacks for sale in break rooms was a nice change of pace. Worked with some really great individuals across various departments. Very much enjoyed working there until the pros took an exit in successive graduations as the company steered towards IPO in 4th quarter 2013...

Advice to Management

Reallocating funding from top agents earning the highest in commissions, to offset the expense of higher hourly pay across floor for tier 1's and as result significantly decreasing income potential for those top agents was not wise nor the most ethical. Think about the bigger picture and alternate ways to alleviate the significant turn over numbers seen leading to this change.