Endurance International Group Tech Support Reviews

Pros

Good work environment, friendly colleagues, and seniors. People at any level - higher or lower, would actually listen to what you have to say about work.

Cons

* Add better work-life balance, even for people working shifts * Management needs to work towards better growth of the employees and employee retention

Advice to Management

work on retaining employees instead of letting them go by saying "they are moving to better roles, nothing we can do"

Pros

Swanky office, perks and enthusiastic people. Great bunch of young people and knowledge sharing. Good for beginners to start their careers.

Cons

Management needs to improve, some politics and no career growth. End up doing the same thing for years. Product is no good either so most of the time you will face irate customers.

Advice to Management

Spend more in product improvement than marketing.

Pros

-Free food -Benefits ok - my co-workers were fun.

Cons

- Poor management - One of the managers there is allowed to stay on a power trip and abuse the power given to them. - Corporate claims to have an open door policy, but if you voice your concerns and they don't like them, the will find a way to get rid of you- or even your entire department. - They are not great at keeping things professional- lots of cussing during meetings and bad mouthing. Felt too much like I was...

Advice to Management

- Stop acting like you are better then everyone else - Stop being yes-man managers - Stand up for your team, stand up to corporate- have some integrity. The way they tell us to treat the customers is not nice. They may try to pretty it up, but having a set call time for tech support calls is only bad for the customer. And stop making everyone sell stuff when it is tech support, no one likes that. Would you like that?

Pros

I've been with Endurance for almost 3 years now and work in the Tempe, AZ location. I'm just received a promotion recently and couldn't be happier with how things have changed over the past couple of years. For those looking for a fun, rapidly changing environment where you can cut your teeth in technology without having a formal background I highly recommend looking at Endurance. I can't speak for the other locations...

Cons

It took me a while to get a promotion. In fairness, I did receive feedback on areas I needed to improve but have seen newer people promoted faster than I was. I can't say I know what their qualifications were but it kind of sucked to feel like I was being passed by when I had more tenure. I did ultimately get the job I wanted so I can't say that I'm not happy now and at least my manager helped me improve and didn't just...

Advice to Management

I love the high fives and contests. It would be nice to get on a real CRM like Salesforce or SugarCRM which I've used in a previous role and loved. Other than that keep up the good work.

Pros

Free lunch but they even fired the caterer that's how bad this place is.

Cons

They do not understand customer service they hate there customers. They train us to handle 5 chats at once how are you supposed to help 5 people each with different problems. Makes no sense. Literally 100 customers a day are cursing you because they hate the service but you can't do anything but say we can't help you per the terms of service. Pretty awful place to work. It's not if but when you will get fired they lead...

Advice to Management

You have no clue how to run a company. You are the most pathetic bunch of snobs. When it comes to town meetings, just recognizing yourselves and not anyone else. You make great power point presentations but have no idea how to execute. It's called leading by example and promoting from within you have none of this. Looking forward to the day you fail and close down.

Pros

loads of opportunities across a wide variety of job types and skill sets, friendly helpful peers and management that strive to help you succeed, an encouraging work environment, continually build new knowledge, and of course the stuff everyone digs like free food and fun contests/competitions that allow you to win money. Plus you get to work with BIG DAWGS like Ethan Dibble.

Cons

Some of the schedules are pretty early or late, but it is a 24 hour company. So that's a given. :P

Pros

Decent salaries for Phoenix. Left GoDaddy to come here and I'd never look back. This place is much more relaxed and people aren't breathing down your neck with unrealistic metrics. I've been here for just over a year and currently looking for my next opportunity within the company. Lots of openings and strong support from managers to take on new roles internally - which is another welcome change from my time at GoDaddy.

Cons

The phone calls are very similar to other hosting companies. I was under the impression that may not be the case but can definitely say the calls are similar. Not a really a con but was hoping to see something different as I've been in the industry for 5 years.

Advice to Management

It would be nice to see more management requisitions open. I've seen all kinds of other roles but manager roles don't seem to open as frequently. I do feel encouraged to apply for other roles but haven't seen a manager role open in the Tech Support department since I've been here.

Pros

I've been here for almost one year and love this place. The team, building and perks are amazing. I mean I get to play pool on my breaks what more could I want lol. My manager is the best. I didn't know much tech when I started but she was really patient and has always been very supportive.

Cons

New to the tech industry so I struggled in the beginning. My manager is awesome so that helped but can be intimidating if you don't know much about hosting.

Advice to Management

Free ammo for the nerf guns please!

Pros

If you want to get a foot into the IT field START HERE. You learn the insides and out of a website from building it to breaking it and knowing how to fix it. You also have to sale so if you don't like selling this isn't for you. The sales are SUPER easy by far the easiest sales job I've ever had. The pay is really good your average rep with hourly + commission you could easily pull 2300+ without even really trying....

Cons

Needs at least one more week of training added

Advice to Management

No more shift bids.

Pros

)I guess if you're a male (since that seems to be the only ones who actually work there) then I guess you will have it made there !

Cons

Technical support employees are required to pass the training class with at least 80% to actually continue on with employment and to work for Endurance International. I passed the class (and was the only female in the class) but within the first week of being on the floor and trying to get my footing, I was called into some managers office that I had never seen before where there were two people bombarding me and explaining...

Advice to Management

My advice to management is if you make such a big deal out of, and stress that the trainee HAS to pass the training class by X percent....and then the trainiee DOES this.... the company looks like a big fat liar if the trainee is then "let go" not even a week after ending training class ! If that trainee seems lost or confused on the phone with the customer....help them .....don't fire them just because they may need...