Endurance International Group Technical Support Tier I Reviews | Glassdoor.co.in

Endurance International Group Technical Support Tier I Reviews

9 reviews

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Technical Support Tier I

1.5
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Endurance International Group CEO Jeffrey Fox
Jeffrey Fox
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Pros
Cons
  • "Add better work-life balance, even for people working shifts" (in 8 reviews)

  • "Lot of changes at the upper management and no clear vision" (in 12 reviews)

More Pros and Cons

  1. Helpful (4)

    "The training sucks, fast, and tested everyday, if you don't pass these test and exams you don't get hired.. beware!!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Tier I in Houston, TX (US)
    Current Employee - Technical Support Tier I in Houston, TX (US)
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Endurance International Group full-time (Less than a year)

    Pros

    The best thing about working was free lunches, games, gym and some of the employees were friendly.

    Cons

    Challenges was pressure its a very stressful environment. .makes sense now of all the benefits given. . These post don't lie. . All I can say is for the pay you earn it's not worth it. Run away don't bother you'll be very disappointed. For the work done here $14 is not worth it. I didn't believe these post until I worked here for a couple of weeks. I'm glad I'm gone. Something better well come

    Advice to Management

    Get new trainers. You don't take test with music booming while trying to test. Very disappointed. Training is so crucial and we're sitting there watching you tube videos and listening to music. Then here's the catch don't pass tests your not hired. . Need trainers who will help employees learn material not zip through it and have them listen to bs on who's who in the world.


  2. Helpful (2)

    "Horrible lying company with a lawsuit"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Tier I in Tempe, AZ (US)
    Former Employee - Technical Support Tier I in Tempe, AZ (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Endurance International Group full-time (More than a year)

    Pros

    Pay was good until they dropped commission to employees. People were friendly to work with. Company lunches once a month. Nice break room. Diverse. Flexible hours.

    Cons

    Managers were horrible and didn't care about their team. HR was a joke. Managers and the company didn't care about employees receiving verbal abuse from customers and basically would tell you to deal with it. If you have a life emergency or death in your family they do not care. Again they do not care if you just lost a family member or spouse or child, don't ask for time off for this reason they will not provide it to you. Work hard for your commission don't worry they will drop it and pay you little for the hard work you give. Basically sell your customers and upgrade them,that's all they worry about.

    Advice to Management

    Learn how to be friendly and caring to employees and actually listen.

  3. Helpful (7)

    "Customer Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Tier I in Tempe, AZ (US)
    Current Employee - Technical Support Tier I in Tempe, AZ (US)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Endurance International Group full-time (More than a year)

    Pros

    Good pay and free food

    Cons

    I worked at Endurance International Group for 19 months in the Tempe, AZ office. I am still an employee which is why I choose to remain anonymous. The work environment is great very laid back. Everyone is really nice, However management is terrible they're never on the same page one manager will tell you one thing as another. It's also a very dirty environment. Everyone is on drugs. You can walk inside a break room and it will wreak like marijuana. I went into the restroom once and I seen powered cocaine for the first time plastered all over the toilet seat. There is a drug chain at work of people who are in really important roles like executive escalations that brown nose the managers and are considered "social butterflies" and sale drugs (marijuana and cocaine) It's pretty obvious they sale drugs because some of the members have luxury 2015 automobiles. It makes me feel unsafe, it's mandatory to have everyone drug tested! Pre-employment drug test are not required at endurance. It's not fair to our customers that our support teams and staff are impaired I witness it myself everyday, people come drunk and high everyday it's known they don't even try and hide it. I want to file a complaint to someone higher the company is infested with drug dealers who have primary leadership positions I am afraid to speak up because everyone has been losing their job and I am afraid to lose my job! If things do not change not only will I find a new job but I WILL CALL THE POLICE and report this issue to social media and the local news. No one wants to use a web hosting company that is ruled by drug dealers and users. I will wear a wire and internationally expose this company if I have too

    Advice to Management

    Get it together

    Endurance International Group Response

    9 Aug 2016 – Recruiting Manager

    Thank you for this review. You mention some very alarming events that deeply concern us. We do you hope that you feel comfortable bringing this to Human Resources, but please know that you may also... More


  4. "Started out great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Tier I in Tempe, AZ (US)
    Current Employee - Technical Support Tier I in Tempe, AZ (US)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Salary Plus Commission, Great Schedule,

    Cons

    Micro Managed, Entrenched leadership, favoritism is evident

    Advice to Management

    Pay more attention to the employees and not your pockets


  5. Helpful (1)

    "great perks, awesome co-workers, management has issues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Tier I in Tempe, AZ (US)
    Current Employee - Technical Support Tier I in Tempe, AZ (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Endurance International Group full-time (More than a year)

    Pros

    perks, free end of the month lunch, free 10 bucks a month for snacks.

    Cons

    training. so many changes that even the managers cannot keep up. not everyone is on the same page.


  6. Helpful (5)

    "Technical Support = Sales Huckster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Tier I in Phoenix, AZ (US)
    Former Employee - Technical Support Tier I in Phoenix, AZ (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Endurance International Group full-time (Less than a year)

    Pros

    Nice place, nice people, however..

    Cons

    "Technical Support" is basically an over-glorified sales job at Endurance. No matter what your technical skill, bottom line is your sales performance. The commission is not even worth it.

    Advice to Management

    Real technicians have unique skills and experience, they do not want to deal with lowly sales or billing issues.
    Also, the "Tier 2" support in India are totally worthless.

    Get serious as a hosting provider rather than slamming cards with fine-print charges.


  7. Helpful (9)

    "Now the new Walmart of hosting companies: Cheap, profit hungry, and no help."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Tier I and Migration Support Tier I in Tempe, AZ (US)
    Former Employee - Technical Support Tier I and Migration Support Tier I in Tempe, AZ (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Endurance International Group full-time (More than a year)

    Pros

    You get paid on time, the break room is nice, end of the month lunches were cool.

    Cons

    Company is so money hungry and all management does is ride people about sales. Nobody ever takes care of the customers and people call in all the time wondering when their issue was going to be resolved. There were many times when other employees would make sales on a customer's account, basically telling a customer that this particular product would fix their issues.....when in fact it was usually a lie. There were times when people would have a ticket for an issue that had been going on for over 3 weeks. You would think that if someone cared about the customer, they would own the issue and see that it is actually fixed. The hosting system they have is cheap, and they charge way too much for it after the first initial term. For as much as they charged, they could have at least had web servers that could run Wordpress and Joomla halfway decent. And don't even get me started about ecommerce websites....which always seemed to have issues on EIG's systems. Another major issue is the fact that servers would go down, sometimes the phone system would go down completely, or even better is when our internal tools/CRMs would go down. We couldn't even help customers when these kinds of things happened and it was embarrassing to be representing the company when those types of issues would strike. Another issue with EIG is that they buy up companies and try to migrate all that data to the EIG system.....which usually ends up creating tons of problems....like when Domain.com, MyDomain.com, and Dotster.com were migrated to EIG's platform. It would be cool if EIG actually had a better system when they were trying to migrate people's websites and email. It's almost like EIG's eyes are bigger than their stomachs in terms of their hosting platform. They pretty much ruined Hostgator's reputation by moving a lot of Hostgator customer's to a datacenter in Utah where Bluehost and Justhost are located. The datacenter has a bad reputation. Hostgator had a lot of foreign customers which was awesome and they had a great following in South and Central America. But since Hostgator customers had such great service and stability before being acquired by EIG, those customers started leaving like crazy because of the poor service and reliability EIG servers have. Another bad thing is the fact that since EIG is so cheap, they don't even have a good back up and restore system in place. If your database crashes....good luck rebuilding it. I would never host a website or email on their system knowing the way things are ran there.

    Advice to Management

    Quit being so cheap about everything. And quit worrying about sales so much if you're never going to upgrade your systems. Also, please don't buy anymore companies unless you can make a more reliable and robust hosting system. The internal tools shouldn't only be hosted in Boston/Burlington. Your datacenters in Boston/Burlington need to be replicated somewhere else so that customer's sites and emails don't go down as much as they do. You need to improve EVERYTHING!

  8. "Good company to be in"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Tier I in Boston, MA (US)
    Current Employee - Technical Support Tier I in Boston, MA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Endurance International Group part-time (Less than a year)

    Pros

    flexible schedule
    good conditions
    nice location
    good management

    Cons

    lack of options
    the company is not very transparent about their goals

    Advice to Management

    Everything is good. I wish to have a little more transparency.


  9. Helpful (1)

    "Ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Tier I in Phoenix, AZ (US)
    Former Employee - Technical Support Tier I in Phoenix, AZ (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Endurance International Group full-time (More than 3 years)

    Pros

    Very nice building and friendly co-workers.

    Cons

    The ever changing priorities and job requirements. The management is always changing the sales quotas to get your commissions. You work in a fast paced environment. Constantly putting out fires.

    Advice to Management

    Make the place more stable. Too much turnover.