Enterprise Consulting Solutions Employee Reviews about "charts"

Pros

Working independently. Meet new people at the providers office's you go to. Can't think of any other pros for my 20 word minimum.

Cons

Company and coordinators that do not care about you and do not respond to any of your questions or concerns during your first week. 8:00 am start time really means 6:30 am with drive time with the distance and locations they send you to.. You are required to be at providers office sometimes before they open and before your contact is even there. Makes no sense, but call center is making appointments and they can care less. Printing 100's of cover sheets each day. Get with it and have IT make a program to download your charts to laptop. Doesn't take a rocket scientist to figure that out. But what do they care, you are doing the printing on your home printer!! Waste of paper. Oh they reimburse your 6 cents a sheet. Not enough to pay for your toner. Also 25 cents a mile, where the IRS allows 56 cents a mile. So, who is getting the difference? Not you and your vehicle expense, that's for sure! Don't walk -- run away from this company as fast as possible!!

Pros

Decent pay,but don't pay your full mileage and hours driven. So it doesn't pay to drive over 50 miles. The pay per hr went from $15-$12 an hour,mileage is only.25 cents per mile after 80 miles and only.

Cons

Hours aren't gauarnteed. Staff don't value field workers,mileage is barely paid,also they just started production work such as completing so many charts within an hour including drive time counted in your production time as if you're driving and working....it should be a law against that. It no longer feels like an office job,it feels like you're working in a cotton field...run,run,run.

Pros

Working here is a learning experience, which is helpful if you are considering whether or not to begin, or continue working in healthcare.

Cons

It wasn't until the first day on the job that I was assigned to a field technician coordinator, which field techs are required to make 4 calls to throughout the day to report our status and general information such as retrieval times, times of departure, any problems and so forth. Supposedly, technicians were assigned a field tech coordinator the week prior to starting the position. I made mention of the fact that I didn't have one I was assigned to yet, and was told to contact the emergency tech line for the time being to inform them of my whereabouts. The first day of work, I still didn't know who the person was until I received word from the clinic contact where I was stationed. As it turns out, the field tech coordinator told me she was new that day as well, "so we would be learning together". That was one of the first red flags I became aware of: Why would I be assigned to someone with zero experience in the field in the event I have questions - which I did - about work on the first day? The day after, she must have quit because every day following that, I was contacted by a different field tech coordinator, even several different ones in a single day. This company tells you if you do everything by the book (in this case, the training manual) you'll be okay, but nothing is by the book working here and the retrieval policies and guidelines were never consistent - no matter what the training coordinator told us at our 4 hour web-presentation. There is a zero learning curve here. If you fail to meet the per hour quota for the day, beginning the week after being hired, you risk being warned and terminated. They are so anal about this that one of the field tech coordinators called me on the third day I was working for them and questioned me why I didn't make the 7.5 charts per hour quota for the first day of hire.... Once I told him I was new, I then told him it was a site that stated in my schedule details that it was to be a "flash drive" site, meaning all the data needing pulled was on the electronic chart system, and that there may be some paper charts. Well, the majority of charts (90 in total) needing pulled that day, were paper charts which take longer to retrieve than direct chart system to flash drive retrievals. He then berated me that I should have contacted the emergency tech line immediately because this affects the entire way the schedule is set up. I in fact did call the emergent line and notified one of the tech coordinators that day (prior to being informed of who my assigned coordinator was) as we need to run a test batch of 5 charts to upload to the company if using a flash drive, but I couldn't because all the charts I was coming across were paper charts. The emergent tech coordinator I alerted this to essentially stated that was fine. I made notes regarding the majority of charts were paper as well, but the tech coordinator who was berating me stated the notes weren't enough... There is no requirement for our supervisors to have medical experience. So there you have it. Field technicians are being supervised and bossed around by those with zero experience in the field and no medical experience. There is a disconnect between upper management and the field technicians, and that is why this business model is failing so fast and so miserably.

Pros

Great Pay, Flexible hours, Friendly Staff

Cons

Driving long distances for sometimes only 5 charts