Enterprise Reviews | Glassdoor.co.in

Enterprise Reviews

Updated 21 March 2019
10,421 reviews

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3.6
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Enterprise President and CEO Pamela M. (Pam) Nicholson
Pamela M. (Pam) Nicholson
3,994 Ratings

Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "ok company"

    StarStarStarStarStar
    • Culture & Values
    • Senior Management
    Current Employee - Software Developer in Hyderabad
    Current Employee - Software Developer in Hyderabad
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    no work from home facility

    Cons

    not giving salary on time

    Advice to Management

    pls give salaryo on time


  2. Helpful (1)

    "Not good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Analyst in Pune City
    Current Employee - Program Analyst in Pune City
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Enterprise full-time (Less than a year)

    Pros

    Best environment work. Learning ability will improve

    Cons

    No increment in salary package

    Advice to Management

    Should work on management

  3. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Eng Trainee in New Delhi
    Current Employee - Eng Trainee in New Delhi
    Doesn't Recommend
    Neutral Outlook

    I have been working at Enterprise full-time (Less than a year)

    Pros

    If you have no job
    Then it's fine

    Cons

    Doesn't offer much growth

    Advice to Management

    Nothing much


  4. "CEO"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    It's an startup company so everything looks good

    Cons

    HARD to shine from startup company


  5. "i have 5 years experience in govt office as a data entry operator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Entry Operator in New Delhi
    Former Employee - Data Entry Operator in New Delhi
    Recommends

    I worked at Enterprise full-time (More than 5 years)

    Pros

    I am hard working and quick learner

    Cons

    I have also work in private sector as a process associate


  6. "Driver job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Driver in Borivali West
    Current Employee - Driver in Borivali West
    Recommends
    Positive Outlook

    I have been working at Enterprise full-time (More than 3 years)

    Pros

    I have to work as a driver in any company .

    Cons

    From last three to four years I am working in this field.

    Advice to Management

    The job should be of maximum 8 hours.


  7. "goood"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    its a good compay ............

    Cons

    nothing negative about this............about Hr department

  8. "Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    Pros

    Good Atmosphere, work ethics, Friendly atmosphere

    Cons

    Hectic work, More Improvement required


  9. Helpful (218)

    "Fantastic opportunities to learn - beware of burnout"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management Trainee in Washington, DC (US)
    Former Employee - Management Trainee in Washington, DC (US)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Enterprise full-time (More than a year)

    Pros

    I want to provide a comprehensive review, simply because a lot of the responses on Glassdoor are just short complaints that do not provide very useful information. But before I get into that, a little breakdown of my mindset going in to working at Enterprise:

    I knew it was not going to be my forever job from the beginning. I planned to stay for about a year to learn some broad-based skills and then move on to an industry in which I was more interested. A lot of people start working at ERAC with the mindset of only staying at the company for a few years, but it is absolutely an organization that has an "up or out" philosophy. If you're not willing to move up in the company, there's really no point in staying there because of how quickly people promote. If you're someone who doesn't have a problem committing a good portion of their career to one company and gaining significant financial benefits from it, then Enterprise is definitely a good option for you.

    1) The People: If you ever decide to work for Enterprise, one of the first things you'll hear about the company is the quality of the employees. And while many of the ERAC mantras can be annoyingly repetitive (area managers and above frequently talk like they’ve been drinking the ERAC Kool-aid for a while), this claim is absolutely true. Enterprise hires some of the most driven, ambitious, intelligent, and genuine young people around, and they really are the strong foundation that makes the company successful.

    2) The Leadership: Every single person above you was in your shoes at one point. Thus, they know what kind of garbage you go through with customers, how banal the job can be, and how exhausting it is transitioning from college (or another industry) to a 12-hour a day job. You won't see much of the higher-ups (regional managers and above) as they only pop in every few weeks to say some words of encouragement and check to make sure the branches look clean, but you will interact with your branch and assistant managers on a daily basis. Assuming they're good people and doing their jobs effectively, you will learn a lot from them while you're an MT.

    3) The Skillset: You're going to work. A LOT. And you're frequently going to be working with customers who are...horrible people. Like for no reason. But through working with the large amount of people that you will (no matter how good or bad they are) you are going to gain extremely valuable skills to launch your future career - whether that's at Enterprise or somewhere else. Communication, sales, conflict management, strategic thinking, problem-solving; this is just some of what you're going to learn as an MT.

    Cons

    1) The Hours: Most reviews put this in the “Cons” section and it’s because it’s accurate; you will not have a work/life balance at Enterprise. The minimum expectation is 49 hours/week, which is actually what your targeted salary is based on. You will likely work around 55-60 hours/week, and your branch and assistant managers will work more. Branches are typically open from 7:30am-6:00pm, but most of us are there in the morning at 6:45am-7:00am to wash the cars in preparation for the day. Customers who come in at 6:00pm (and people absolutely will try to come in even if the doors are locked) can also hold you up for another 20-30 minutes. If you’re at an airport location or a flagship branch that is open every day, you will work holidays. If your branch is understaffed, you will not get a lunch.

    2) The Work: You’re going to be doing the exact same thing every single day. Checking customers into cars takes up the majority of your time, and while the ability to constantly practice your sales pitch is pretty fun, you’re going to find yourself asking every single customer the exact same questions in an attempt to make conversation and keep up the perception of quality customer service. There’s also a lot of backend work to be done, such as calling customers to verify that they are still planning to come in to pick up a car, coordinating with body shop and dealership locations, and leaving voicemails for customers who picked up a car and haven’t returned it in a few days and now have a balance due even though their card declined. Oh, and don’t forget about cleaning the cars.

    3) The Promotional Path: This is actually one of the primary reasons I left Enterprise. There’s very limited options to move beyond daily rental, and you’re really only able to do so after becoming a Branch Manager or above, which generally takes 1.5-3 years to attain. If you want to explore HR, business management, fleet work, or any other departments, you’re going to have to stick with the company for a number of years.

    Advice to Management

    KEEP BRANCHES FULLY STAFFED! This is honestly my largest complaint about Enterprise: you can’t expect quality customer service at a branch with not enough staff. There’s too much work to do and it’s going to mean customers will have to wait which they HATE. I constantly heard branch and area managers endlessly worrying about how ESQI can be improved and while there are often issues that do need to be addressed, one of the simplest fixes just involves hiring more people. A branch cannot be effectively run with 3 people, and an airport location can barely function at all if there are less than 10 MT’s.

    Enterprise Response

    6 Aug 2018 – Manager Employer Brand

    Thanks so much for your thorough and honest review! Good luck in your future endeavors!


  10. "Good company and culture - be ready to work long and hard to get ahead"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager
    Former Employee - Sales Manager
    Approves of CEO

    I worked at Enterprise full-time (More than 10 years)

    Pros

    A culture of reward is very much at the core of the Enterprise experience. If you're good, and work hard and get results you can expect to be promoted.

    Cons

    There are less and less opportunities for advancement the higher you get - this is to be expected. The long hours and expectation of giving your all can hinder your work/life balance