Enterprise Employee Reviews about "customer service"

Updated 15 May 2020

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3.6
66%
Recommend to a Friend
85%
Approve of CEO
Enterprise CEO Chrissy Taylor
Chrissy Taylor
243 Ratings
Pros
Cons
  • "Could occasionally be long hours(in 3524 reviews)

  • "Exposition to the elements while washing cars(in 749 reviews)

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Reviews about "customer service"

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  1. Helpful (375)

    "Fantastic opportunities to learn - beware of burnout"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Management Trainee in Washington, DC
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Enterprise full-time for more than a year

    Pros

    I want to provide a comprehensive review, simply because a lot of the responses on Glassdoor are just short complaints that do not provide very useful information. But before I get into that, a little breakdown of my mindset going in to working at Enterprise: I knew it was not going to be my forever job from the beginning. I planned to stay for about a year to learn some broad-based skills and then move on to an industry in which I was more interested. A lot of people start working at ERAC with the mindset of only staying at the company for a few years, but it is absolutely an organization that has an "up or out" philosophy. If you're not willing to move up in the company, there's really no point in staying there because of how quickly people promote. If you're someone who doesn't have a problem committing a good portion of their career to one company and gaining significant financial benefits from it, then Enterprise is definitely a good option for you. 1) The People: If you ever decide to work for Enterprise, one of the first things you'll hear about the company is the quality of the employees. And while many of the ERAC mantras can be annoyingly repetitive (area managers and above frequently talk like they’ve been drinking the ERAC Kool-aid for a while), this claim is absolutely true. Enterprise hires some of the most driven, ambitious, intelligent, and genuine young people around, and they really are the strong foundation that makes the company successful. 2) The Leadership: Every single person above you was in your shoes at one point. Thus, they know what kind of garbage you go through with customers, how banal the job can be, and how exhausting it is transitioning from college (or another industry) to a 12-hour a day job. You won't see much of the higher-ups (regional managers and above) as they only pop in every few weeks to say some words of encouragement and check to make sure the branches look clean, but you will interact with your branch and assistant managers on a daily basis. Assuming they're good people and doing their jobs effectively, you will learn a lot from them while you're an MT. 3) The Skillset: You're going to work. A LOT. And you're frequently going to be working with customers who are...horrible people. Like for no reason. But through working with the large amount of people that you will (no matter how good or bad they are) you are going to gain extremely valuable skills to launch your future career - whether that's at Enterprise or somewhere else. Communication, sales, conflict management, strategic thinking, problem-solving; this is just some of what you're going to learn as an MT.

    Cons

    1) The Hours: Most reviews put this in the “Cons” section and it’s because it’s accurate; you will not have a work/life balance at Enterprise. The minimum expectation is 49 hours/week, which is actually what your targeted salary is based on. You will likely work around 55-60 hours/week, and your branch and assistant managers will work more. Branches are typically open from 7:30am-6:00pm, but most of us are there in the morning at 6:45am-7:00am to wash the cars in preparation for the day. Customers who come in at 6:00pm (and people absolutely will try to come in even if the doors are locked) can also hold you up for another 20-30 minutes. If you’re at an airport location or a flagship branch that is open every day, you will work holidays. If your branch is understaffed, you will not get a lunch. 2) The Work: You’re going to be doing the exact same thing every single day. Checking customers into cars takes up the majority of your time, and while the ability to constantly practice your sales pitch is pretty fun, you’re going to find yourself asking every single customer the exact same questions in an attempt to make conversation and keep up the perception of quality customer service. There’s also a lot of backend work to be done, such as calling customers to verify that they are still planning to come in to pick up a car, coordinating with body shop and dealership locations, and leaving voicemails for customers who picked up a car and haven’t returned it in a few days and now have a balance due even though their card declined. Oh, and don’t forget about cleaning the cars. 3) The Promotional Path: This is actually one of the primary reasons I left Enterprise. There’s very limited options to move beyond daily rental, and you’re really only able to do so after becoming a Branch Manager or above, which generally takes 1.5-3 years to attain. If you want to explore HR, business management, fleet work, or any other departments, you’re going to have to stick with the company for a number of years.

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    Enterprise2018-04-04

    Enterprise Response

    August 6, 2018Manager Employer Brand

    Thanks so much for your thorough and honest review! Good luck in your future endeavors!

  2. "Great experience"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Intern - Sales Management Trainee in Rochester, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Enterprise for less than a year

    Pros

    Learned a lot about proper customer service. Gained knowledge of useful selling tactics. Great work environment!

    Cons

    Could occasionally be long hours.

    Enterprise2020-05-06
  3. "Great for new grads"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Management Trainee in Austin, TX
    Recommends
    Positive Outlook

    I have been working at Enterprise full-time for more than a year

    Pros

    Great coworkers Plenty of opportunities to move up

    Cons

    Definitely not any easy job if you don't have the customer service skills

    Enterprise2020-05-04
  4. "Forever thankful i did this internship."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Intern - Management Trainee in Erie, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Enterprise for less than a year

    Pros

    - lots of hours - very hands-on - great corporate trainings - great in-office mentorship - overall great company - Experience in both sales and customer service

    Cons

    - high stress at times - lots of hours

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    Enterprise2020-05-01
  5. "Learning Experience"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Agent 

    I worked at Enterprise full-time

    Pros

    Definitely learn a lot about customer service

    Cons

    Pay!!! Under pay hourly employees

    Enterprise2020-05-15
  6. Helpful (1)

    "Not worth the stress!"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Intern - Management Trainee in Brighton, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Enterprise for more than a year

    Pros

    You get to drive nice cars Gain confidence in talking to customers, learn lots regarding customer service

    Cons

    The hours are RIDICULOUS! You will be asked in your interview if you're happy to commit to 50+ hour weeks... this is inaccurate. 12 hour days, 5 days a week... and then you have to work every other Saturday. Incredible stressful for a student on placement. You spend a huge amount of time driving, which is tiring. Poor planning from management results in you being told you 'have to' get to a delivery address that is 30 minutes away in 15 minutes - impossible! Yes, there are opportunities to for career development, but unless you're highly noticed by your area manager, promotion is unlikely. Finally, the pay for an intern (someone on placement) is shocking. You do the EXACT same job as a Graduate but get paid £3k less.

    Enterprise2020-05-09
  7. Helpful (1)

    "Your career experience is relative to the management you receive."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Branch Manager 
    Doesn't Recommend

    I worked at Enterprise full-time for more than 3 years

    Pros

    Great job out of college. Management has the incentive to support your development to a certain degree. Great experience in customer service, retail sales, and rapport building with customers. Working for this company looks great on your resume.

    Cons

    Very unbalanced work life balance where base pay does not compensate for your time. You will be expected to work weekends and have random weekdays off. Politics affect your experience at this company. You will be encouraged to get promoted fast with little development to make executive decisions as long as you perform in sales. You will be placed in difficult situations with customer service and business to business relationships. You will get promoted with training for that position months already into your role.

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    Enterprise2020-05-07
  8. "Great Experience"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Branch Manager in Greenville, SC
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Enterprise full-time

    Pros

    You'll basically earn a business degree just completing their Trainee Program. Looks really good on a resume.

    Cons

    It can be a grind. If you're comfortable with customer service then you'll be fine.

    Enterprise2020-04-23
  9. "Great Company to work for"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Fleet Logistic Supervisor in Philadelphia, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Enterprise full-time for more than 10 years

    Pros

    Great environment to learn and gain experience in many different situations.

    Cons

    long hours, being retail and customer service based.

    Enterprise2020-04-21
  10. "Keeps you on your feet"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Intern - Management Trainee in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Enterprise for less than a year

    Pros

    Work goes by quick. Great co-workers. Always something new. Drive new cars. Great customer service training.

    Cons

    Working at a fast pace in the heat.

    Continue reading
    Enterprise2020-04-20
Found 1199 reviews