Epicor Software Employee Reviews about "no training"

Updated 3 Feb 2019

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4.1
85%
Recommend to a Friend
95%
Approve of CEO
Epicor Software CEO  Steve Murphy
Steve Murphy
309 Ratings
Pros
Cons
  • "Too much micro-management especially when upper management doesn't understand the complexity of your job and no tolerance for any human errors(in 24 reviews)

  • "There was also virtually no training offered(in 16 reviews)

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Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Reviews about "no training"

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  1. Helpful (15)

    "Must avoidable and stay away"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Information Security Analyst in Bangalore
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Epicor Software full-time for more than a year

    Pros

    Nothing , they are removing all the benefits

    Cons

    Micromanagement I have worked in this company(Bangalore,Ind) for 16 months and its was the worst time for me so far in my career.It is better no to joint if the offer is for IT (Network, server, cloud mgmt, DB,Info sec).It is headed(dot line manager) by a person who turns from a system admin background who doesn't have any management or tech skill other than pleasing the higher management.They should hire good managers and directors, not someone who is good in selecting floor mats or cafeteria design. No job security They will put employees under improvement plan even after giving higher performance ratings. The reasons mentioned would be out of the world, like no eye contact with manager, lack of commas and no space after periods on the mail. . PIP would. Spoils the meaning of PIP and will threat to sign it even the reasons or allegations are not true HR Dept. HR is totally biased and will not even turn up to listen employees issues. There is no such thing as HR policies and may create for a short time to trouble the employees. They say all are equal in the office but rules are only equal for the underlings not the managers . No quality of Work I was hired to this company after attending 4 rounds of technical interviews from the US panel. Wrong promises and clarity of work quality was shared before joining. But the work was to write mails without any punctuation errors. We were not supposed ask about the road map of projects, even the director of the department is clueless about road-map of upcoming projects . Same career goals for every year, no training,no documentation.

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  2. Helpful (2)

    "Horrible training"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Territory Manager in Charleston, SC
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Epicor Software full-time for more than a year

    Pros

    Nice people, for the most part

    Cons

    no training, cant get questions answered timely as a remote employee


  3. Helpful (1)

    "Technical Consultant"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Epicor Software full-time for less than a year

    Pros

    There can be good compensation perks.

    Cons

    Large corporation. Slow to change and to implement new ideas. No training.

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    Epicor Software Response

    October 4, 2018Sr. Manager Employee Expeirence and Culture

    Thanks for sharing. We recently launched a new Learning Management System that offers a variety of training courses. We are also proud to offer managing@epicor and customer service mindset training to our employees.

  4. "Seems to be a lot of positivity at Epicor"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business Systems Analyst 
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I worked at Epicor Software full-time for more than 10 years

    Pros

    The people you work with are wonderful. I had 15+ great years at Epicor and its acquired companies.

    Cons

    Red Tape. The amount of unestablished processes and red tape you have to go through to get something done is amazing. Their consolidation of systems will eventually be a good thing, but people who worked on the old systems were let go and the new systems employees don't know the processes to get things done. Customers are unhappy. They cancel product and still get billed months down the line for it as it never gets cancelled properly. They make a request, and have to inquire 3 times to get their request looked at. Its a beast of a company, with 3700+ employees, most newer in non-US based, yet its distribution ERP is primarily US based. There was also virtually no training offered. Only @ new branches to bring you up to speed on what they need you to do. Once there, no further investment is made.

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    Epicor Software Response

    April 17, 2018Sr. Manager Employee Expeirence and Culture

    Thank you for this great feedback. We don't want our customers to be unhappy and this input will help us determine where we can continue to improve.

  5. Helpful (18)

    "sinking ship, mass layoffs"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Applications Programmer/Analyst in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Epicor Software full-time for more than 8 years

    Pros

    Free coffee, does that count as a pro? Handful of really nice co-workers, the rest are buffoons. Small 401k match, but thats probably going to disappear

    Cons

    CEO is a hired hatchet man hired to squeeze the juice out of the turnip, you never know if you're next to be axed. Joe Cowans first town hall with the company stated that he didnt need the money??? What does that mean, he likes to fire people as a hobby??? Out sourcing most all jobs to Mexico. CEO calls it 'Globalization' followed by massive domestic layoffs Holiday luncheon is nothing more then cold meat and wilted salad Management is either micro managing or has has no directive, no ambition and no guidance I would be surprised if upper management knew any of their reports Little or no training They started to turn the lights out to save money many of the employees are hoping to do the bare minimum to make it to retirement Old out dated systems band-aided together to keep the doors open Company wont spend money to upgrade anything There is no employee incentive Benefits are bare minimum Holidays are bare minimum Vending machines with snacks that are marked up 100% over retail The out sourced (India) IT department is a complete joke - another Joe Cowan idea CEO is two faced

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  6. Helpful (1)

    "Professional Services Consultant"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Professional Services Consultant in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Epicor Software

    Pros

    Many positions are remote, so working from home is a strong possibility. Autonomy. Excellent Benefits. Company has an excellent client base.

    Cons

    No training budget. Low increases in salary. Decentralized management. Learning how to do one's job is all trial by fire and on the job training. Teams work in silos that refuse to communicate or collaborate with each other.

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  7. Helpful (3)

    "High Turn Over and Poor Training"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Account Manager in Cedar Park, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Epicor Software full-time for more than a year

    Pros

    The people around the offices were very nice, friendly, professional and a pleasure to work with

    Cons

    Everything else: Poor training with no training on the quoting tool which is extremely complex - Very little contact with management and poor communication - Too many accounts that have never been touched and a goal that is unobtainable

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  8. Helpful (3)

    "Some good, some bad."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Associate Consultant 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Epicor Software full-time for more than a year

    Pros

    -Not too much pressure from management to be billable 100% of the time. -Good work/life balance -Competitive Salary -Bonus plan is reasonable -Internal hiring for promotions

    Cons

    Do not become a consultant if you don't have previous Epicor experience somewhere else. The training is not the best and typically just consists of learning the basics of the software which doesn't help with real world application. Don't expect much help from anyone else. They say they will give you shadowing opportunities but it doesn't happen. Don't expect help from your colleagues or manager. They all have their own job to do and being a remote employee you kind of just get put on the back burner. If you are the type of person who likes order, specific procedures, and a set way of doing things this isn't the job for you. Most of the time you will learn how to do things on the fly and being proactive isn't part of managements vocabulary. Resources, procedures, how to do tasks etc. are impossible to find. Internal documents are located in 100 different places and nothing is given to you up front. For example, the methodology for implementation, there is no training given on this except for the 30 minutes in your on-boarding. When it comes time to finally do these tasks you have no example agendas, no time spent shadowing other consultants to see how they do it, if you ask questions everyone will be too busy to get back to you quickly enough or just be annoyed that you're asking such basic questions. I can't say that for all consultants, there are some good ones out there that are willing to help. Please be aware that your bonus plan is on a YTD calculation. When I got hired they told me it was quarterly, but no, they just pay you your yearly bonus out quarterly. I got screwed pretty hard my first year of working on my bonus. I started in Jan. of 2015 and pretty much "trained" for the entire first year aka waste of my time. I finally got my bonus plan on Jan 1 of 2016 but here's the kicker, the fiscal year starts on Sept 1. So, I missed the entire first quarter of billable hours so I am working behind for this entire next year which basically means I won't be getting a bonus this year unless I am 90% billable the next three quarters which is pretty impossible for a new guy. I feel like my manager should have been more proactive in getting me billable sooner, taken more care of what my best interest was etc. but that's my opinion coming from a small business. Point is, don't expect your manager to take a personal interest in your needs. The turnover rate for Consultants is pretty high and I would attribute that to the bad training up front which leads to people getting frustrated and moving on.

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  9. Helpful (7)

    "Horrible Company Beware"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business Development Representative in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Epicor Software part-time for less than a year

    Pros

    I don't really have anything positive to say about this company. The office had ice cream on thursdays...that is about it.

    Cons

    Horribly unprofessional employees and management, dirty cluttered office space, job is cold calling and sales which is not how they market the job. I had literally no training on what we were actually supposed to sell. At this point I really still don't know what the product was.

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  10. Helpful (10)

    "This company is going through changes"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business Development Representative in Bensalem, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Epicor Software full-time for less than a year

    Pros

    I am being 100% honest when I say it is hard for me to think of Pros. I think there are certainly many very good and talented people who work there.

    Cons

    Leadership here (I was in the Bensalem PA office) seems to have no vision. I was in Biz Dev. The commission structure changed on my first week, they drastically reduced the commissions and increased the quotas. That in itself I was willing to roll with. There was no training for the first 3 months I worked there. They let my direct supervisor go and never hired a replacement, leaving the entire Biz Dev team sort of adrift. The strategy for Biz Dev from managers was extremely lacking. I saw no innovation, no out of the box thinking, no ability for us to improve the broken systems. When we would try to make suggestions on portions of the business flow that were clearly broken, we were told not to bring it up again. The database is a complete mess with contacts that have been deceased for years and full of duplicates, yet again we were told not to mention this or to spend time correcting the database. The companies software is lacking and falling behind it's competition. Epicor seemed not to be wiling to invest money or R&D time into improving the offerings, leaving us attempting to sell an outdated and inefficient system. I worked at Epicor for about 6 months and left on my own after I simply could not wait for them to get it together.

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