Epicor Software Employee Reviews about "upper management"

Updated 8 Dec 2020

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4.1
85%
Recommend to a Friend
95%
Approve of CEO
Epicor Software CEO  Steve Murphy
Steve Murphy
312 Ratings
Pros
Cons
  • "Too much micro-management especially when upper management doesn't understand the complexity of your job and no tolerance for any human errors(in 24 reviews)

  • "There was also virtually no training offered(in 16 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Reviews about "upper management"

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  1. "Very good work environment"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Consultant in Bangalore
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Epicor Software full-time for more than 3 years

    Pros

    Very good work environment and upper management

    Cons

    Travelling to office as it is in Eco world

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    Epicor Software Response

    January 7, 2021Internal Communications Analyst

    Thank you for your feedback!

  2. Helpful (4)

    "Epicor India - ITC losing its shine"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bangalore
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Epicor Software full-time for more than 3 years

    Pros

    I am with Epicor India since it started business in India. It was fast moving, small, cutting edge technologies were used for all new development and middle and upper management were fantastic

    Cons

    In last one year, Epicor ITC has lost its goal. India senior management has no interest in finding out what is happening under them via the middle management. Morale at all time low. Lots of attrition. Global and India HR are either not aware of the situation (as they are quite caught up with a small section of employees who are interested in co-curricular activities), or do not care.

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    Epicor Software Response

    May 13, 2020Internal Communications Analyst

    Thank you for taking the time to share your thoughts and feedback. We are sorry to hear that you did not have a positive experience at Epicor. The issues you mention above are not in line with the culture we strive to build at Epicor. We will discuss the matter with the concerned executives and address the same.


  3. "Awesome workplace !!"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Technical Support Analyst in Bangalore
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Epicor Software full-time for less than a year

    Pros

    I have recently joined Epicor and the experience has been overwhelming so far at @ITC Support Team. Though the company is small in size as compared to others that i have worked at but they easily have the best work culture than many big organisations. Free AC Cabs both ways, Quality Dinner and Midnight Snacks for Support Guys , easy access to your upper management and HR guys , No micro management - Thanks to my manager and good work life balance. Most importantly the management knows what to achieve out of us ,which in turn gives us a clear idea as to what we are doing and how are we contributing to the company's growth.

    Cons

    I will tell you guys, when i find one :)

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  4. "Great Work Environment and Culture"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Technical Support Engineer in Kuala Lumpur
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Epicor Software full-time for more than a year

    Pros

    Company direction is well adhered by upper management. Colleagues are friendly and very helpful. Management encourages Team Bonding activities which are held per quarter yearly.

    Cons

    Large dept, moving up the ladder prove to be difficult.

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    Epicor Software Response

    July 15, 2020Internal Communications Analyst

    We are glad you had a positive experience with Epicor! Thank you for sharing your review.

  5. Helpful (7)

    "High Stress due to Micro Management"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Epicor Software full-time for more than 10 years

    Pros

    If you like frequent changes in management as well as processes, this is the place for you.

    Cons

    Too much micro-management especially when upper management doesn't understand the complexity of your job and no tolerance for any human errors.

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    Epicor Software Response

    January 10, 2019Sr. Manager Employee Expeirence and Culture

    Thanks for sharing your experience. Sorry to hear there's been some disconnect.

  6. "Nice place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Epicor Software full-time

    Pros

    Good folks to work with Upper Management cares about employees New management has better understanding of their resources

    Cons

    Sometimes individuals get lost in the shuffle Review process is a bit of a challenge

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  7. "Territory Development Representative"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Territory Development Representative in Melbourne
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Epicor Software full-time

    Pros

    Collaborative culture. Information is shared and not hoarded by upper management. A united front.

    Cons

    Not that much TDR's where I am located. Limits the possibilities of getting more business partners.

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    Epicor Software Response

    May 30, 2018Sr. Manager Employee Expeirence and Culture

    Great feedback. Thanks for sharing!

  8. Helpful (12)

    "Toxic Tax Department"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Tax Staff in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Epicor Software full-time

    Pros

    The office is located in a very wealthy area in the foothills of Austin. However, the area is only affordable if you are in upper management since most employees are paid below market.

    Cons

    The tax dept has had nearly complete turnover multiple times the past 3-4 years after having to restate earnings because of a tax dept error. Current management is inexperienced, unqualified, and ineffective. Ironically, management is extremely judgmental and arrogant despite their ineptitude. Epicor is now controlled by its second private equity company and upper management cares little about their employees. Salaries are way under market. Upper management does not value tax function so budgeting is a significant issue. You've been warned.

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  9. "Good Work/Life balance with room for improvement"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support Analyst in Monterrey, Nuevo León
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Epicor Software full-time for less than a year

    Pros

    Good Work/Life balance with some positions with work from home facility Relax environment, casual dress code, free water and coffee, very spacious offices. Good team atmosphere and lots of interaction with colleagues working around the globe. Family Medical Insurance. Education Bonus after 3 months on the company (the bonus can be used for studying a master degree, certification courses, continuing education, etc.). Some employee discounts. For most job positions there’s job training and professional development. Apprenticeship program. 100% payroll and pantry/food coupons. Vacation days can be used since day one, once manager has agreed.

    Cons

    No performance bonuses, although the job pressure is not high as in other companies. The best benefits are for employees working at USA, not in Mexico. As the company is growing, there is no room on Epicor building parking lot and you have to wait 5 to 6 months to get a space. Although there is an alternative parking lot about 1 kilometer away from office with a shuttle coming and going every 15-20 minutes. Feel like workers are not appreciated much by Upper Management (no Christmas party, no socialization events, no bonuses like savings or sales, no savings plan, etc.) I don’t expect job opportunities as the current open positions ask for job experience not related with my current job position.

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  10. "Senior Manufacturing/Distribution Consultant - PM"

    4.0
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Epicor Software full-time

    Pros

    The ability to work with different manufacturing originations and help them meet their software needs.

    Cons

    The continual change in upper management/company direction and structure.

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