Extended Stay America Reviews

Pros

Not very many good things to say

Cons

Employees not protected from violent guests. Higher management allows guests to stay even after several complaints about the guests violent outbursts. After seeing several deaths of guests finding their bodies higher management still doesn't offer few days off to regroup. Favoritism among other managers. Some managers will only get written up while other managers get fired for doing the exact same thing. Horrible no work life balance when a managers brother was murdered she was told by her district manager to shorten her time off even though she had over 200 hours to use because she never took time off

Pros

Almost everyone I worked with were genuine, helpful, and optimistic despite the awful hands given by the higher ups.

Cons

Spent a year working on property and in that time, almost every person I worked with quit. Just because the site managers are nice doesn't mean corporate is the same. Perpetually understaffed because not enough money is set aside to hire the people needed, poorly maintained properties, sketchy background check system they previously lost a class action lawsuit over!

Pros

Meeting new people and making friends with different co workers, promotes from within, easy operating system

Cons

Awarding lazy employees, not talking to employees to have a voice, they will get rid of you before they will help handle the problem, they preach their core values but none of the upper management appreciate what you do for the company. Upper management only cares about the bottom dollar. No work?Life Balance, upper management takes advantage of employees with a flexible schedule rather than work it themselves

Pros

Meeting new people, hiring was easy.

Cons

Trashy, bug infested, Bed bugs and cockroaches (Raid) is not working. What ever policy they have is not done. We don't have supplies needed for everyday care of hotel, always an excuse. Managers are rude to employees. Manager is always frantic about something.

Pros

●Decent benefits, paid holidays, vacation, sick pay & personal paid days off if your "full time" status(regardless of how many hours you actually work) ●all kinds of neat perks like Employee Assistants Program, 7 free night stay at ESA hotels(upon approval by corp) ●so far ESA Corp has always had my back when it mattered most ● all kinds of training & opportunities for career advancement ●since majority of guests are longer term you get a chance to meet & build stong connections with some pretty interesting people

Cons

● Pays their AGM/TL/Housekeepers on the lower end compared to other surrounding local hotels ● Rarely gives pay increases to existing employees ● each property is basically micro managed by corporate who means well but doesn’t always know what's the best thing to do for each different site & doesn't seem like they trust the managers they hired to run their hotel to do so. Even the GM micromanages & some staff members think they don't have to listen to or respect AGM/TL decisions ● guests & associates are not always treated fairly or the same ● alot of ESA values, principles & policies are not always applied or followed when they should be

Pros

Fairly lax environment given the company

Cons

Expected to put in the same amount of work as you're manager with nothing more than a thank you.

Pros

Flexible schedule, decent pay per hour, but not enough.

Cons

Very, very bad upper management and lack of care towards property, employees, and guests.

Pros

Fun environment, great pay, family environment, love, love

Cons

No breaks other than that goods

Pros

Great people to work with

Cons

Company is total trash and seems to hate its employees

Pros

Master experience in several departments of hospitality, gain patience for many obstacles and sense of achievement daily.

Cons

Lack of budget for materials needed, recognition for employees, and sometimes work/life balance.