Extra Space Storage Reviews

Updated 20 Jun 2020

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4.1
82%
Recommend to a Friend
90%
Approve of CEO
Extra Space Storage CEO Joe Margolis
Joe Margolis
514 Ratings
  1. "GOOD JOB"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Extra Space Storage full-time for more than 3 years

    Pros

    My quality of life is great!! We are closed Sunday's plus 4 Holiday's(New Years Day, 4 th of July, Thanksgiving, and Christmas.

    Cons

    Pay is ok, but not great. Insurance sucks, communication not good.

  2. Helpful (14)

    "Hard work, dedication, and integrity pay off here!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee At Store Support Center in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Extra Space Storage full-time for more than 5 years

    Pros

    Management at Extra Space is the best I've ever seen. They genuinely care about the staff and want us to feel fulfilled and challenged. My manager always gives me sound, educated advice but allows me to work through issues or come up with ideas for improvement on my own when appropriate. I always feel supported and empowered by my manager. One of the best things about working for Extra Space Storage is that I know the things I do matter. If I accept challenge and change with a positive attitude, work with integrity, and consistently do my best every day, it is noticed and it matters. If I were to resist challenge or change, have a poor attitude, avoid getting my job done, or act with anything less than impeccable integrity, that would also be noticed and would also matter. Depending on a person's own work ethic, they may or may not like working here for those reasons. You also need to be able to understand and carry out your work and be willing to continue to learn and improve.

    Cons

    There really aren't any. Extra Space is a fantastic company.

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  3. Helpful (3)

    "Be thorough when accepting employment"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in Virginia Beach, VA
    Recommends
    Negative Outlook
    No Opinion of CEO

    I worked at Extra Space Storage full-time for less than a year

    Pros

    Hours are awesome, job duties are easy, work environment is fun

    Cons

    Communication is not seamless and transparent, upper management does not want to handle issues that employees are unsuccessful at resolving, training is different at each site, but is supposed to be the same, there is favoritism, and what is promised to employees (upon hire and throughout career) is not upheld if not put in writing.

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  4. "Great place too work!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Extra Space Storage

    Pros

    Everything! They work with you to make sure you get training you need. They care about you and they pay with living wages. You get the time off you need. Upper management cares

    Cons

    There are no cons for this job.

  5. Helpful (8)

    "Do Not Come In Expecting Opportunity Growth From The Ground Up"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Extra Space Storage

    Pros

    A fast paced environment with little down time. A workplace with many goals to achieve and to track with a workplace balance that is exceptional.

    Cons

    Field employees are rarely given their chance to move forward in this company causing them to lose internal talent. A talent drain with field employees has been extensive across the board with few high performers, causing the company to charge far more than the market value of units and goods to make up for the talent drain of their field employees. The only reason it's top 90 of 100 companies in the US on Glassdoor, is that it asks its employees to review the company positively in exchange for gift card chances. I would not recommend this job to friends or family members as they over manage their expectations of employees and pay below the industry average. For an example if your slightly overweight, you will be looked down upon and be told that you need to meet the company image. You can take your complaint to HR but they will do nothing if you have nothing in writing. If you get too old, in a corporate position, they try to push you out even if you perform to a high standard, which is around 50. They'll hire district managers that cause multi million dollar class action lawsuits and fire an entire district worth of employees without just cause but keep them in line to be senior district managers. Any other workplace would remove these people but Extra Space Storage embraces them.

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  6. Helpful (2)

    "Customer Service is secondary"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - ASM- Assistant Store Manager in Fort Lauderdale, FL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Extra Space Storage full-time for less than a year

    Pros

    Good pay and benefits and adequate training

    Cons

    Laborious, work every Saturday , and you can be changed between stores based in need

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  7. Helpful (7)

    "No Care. No integrity. Stay away"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Onsite Manager in Santa Ana, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Extra Space Storage full-time for more than 3 years

    Pros

    Onsite apartment if you are lucky.

    Cons

    Pay is not competitive Traveling all over because the turn over is so high they can’t keep employees. They brag about their core values being about caring and appreciation, but will fire you while still on Workmans comp so you can’t get another job. Even though you dedicated 3 years of your life and wanted to retire from ESS. They couldn’t wait 4 weeks for me to come back to work. Meanwhile no one is applying and staff is stretched so thin people are barely surviving. They will set employees up for failure by shopping them. If you don’t do things exactly perfect then you get shamed for not being a robot. The only people making money is the CEO and president.. who like to brag about their new sports car at staff meetings. Then demean employees because we don’t want to rent to drug addicts. Raises are a joke! .20? In this economy? Are you joking? Also they fired me and kicked me and my family out of the onsite apartment a week before Christmas. Real caring place right? Class action lawsuit just got finalized because they refuse to staff offices correctly so people get their breaks.

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  8. Helpful (3)

    "Work here if you like being broke"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Extra Space Storage full-time for less than a year

    Pros

    Stable work hours, it's not a difficult job

    Cons

    Horrible pay, high sales expectations with little incentive, cheap company, required travel from sites

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  9. Helpful (3)

    "Could Have Had A Career Here"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Extra Space Storage full-time for less than a year

    Pros

    Every day provided something different!

    Cons

    Management, Pay, Treatment of Employees. It is difficult to express in words the complete and total lack of care and consideration from upper management who were all safe inside their office building while we dealt with the weight of the company. The sales process was egregious, forcing managers to make overpriced sales, and coercing insurance sales. There were so many shady business practices, I felt dirty working there.

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  10. "Great working environment"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Manager (Hawaii) in Honolulu, HI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Extra Space Storage full-time for more than 3 years

    Pros

    Great training system in place Great Leadership from Managers who thrive on helping Assistant Managers become Store Managers Health Benefits They'll pay for gas when you Travel Sunday's off!

    Cons

    Always understaffed Because it's understand allow over time

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Found 1116 reviews