Extra Space Storage Store Manager Reviews

Updated 11 Sep 2020

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3.7
67%
Recommend to a Friend
81%
Approve of CEO
Extra Space Storage CEO Joe Margolis
Joe Margolis
132 Ratings
  1. "Good but not great"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Dallas, TX
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I have been working at Extra Space Storage full-time for more than a year

    Pros

    Competitive pay compared to other companies Mostly supportive upper management practices

    Cons

    Some old school culture ideals Disconnect from management Cliqueish

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  2. "Decent job but not can easily be a dead end"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Nashville, TN
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Extra Space Storage full-time for more than a year

    Pros

    Work/Life balance can be good, Easy work if not at a busy site, and Co-Workers can be a delight sometimes

    Cons

    Low Pay for the amount of work required, Work can be less than fulfilling especially if you work with co-workers that slack off in their own way; you are expected to pick up that slack and co-workers / DMs will start to dislike you and before eventually recommending you leave the company as they usually take the sides of any DTLs or SMs.

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  3. "Bad"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Store Manager in West Auburn, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Extra Space Storage full-time for more than 8 years

    Pros

    No bosses around you all the time

    Cons

    Never say good job to you

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  4. COVID-19

    "I am going to hell or getting killed by one of these customers who we are putting the screws too hard"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Bergen, NJ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Extra Space Storage full-time for more than a year

    Pros

    Social distancing keeps me from having a angry mob disembowel me or getting beaten like its Selma AL

    Cons

    watching. good hard. working people loose everything becaus eof covid. PPD auction and are now back to auctioning off peoples belongings because. I love saying let me speak to D manager and ill get back to you with a terrible offer and No you cant speak to management in fact i must email them . Lord im not middle manning a deal with some person so importsant they dont even have a phone ( i explain they have no phone , no even tough you have given us 20k and had death in your family , your wife lost her job and im just crushing peoples life in the jingle jangle morning . I ffel dirty

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  5. "Unsafe"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Manager in Cincinnati, OH
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Extra Space Storage full-time for more than 3 years

    Pros

    It's usually a great environment. There's a lot of freedom on how to run your office. You need to be self motivated but I see that as a positive thing.

    Cons

    They went from a company that cared about the safety's and wellbeing of their employees, to the exact opposite. I don't feel safe in my current environment and I'm not allowed to say anything about it. My concerns fall of deaf ears. This isn't the time to be ignoring your employees. I want my safe working environment back.

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    Extra Space Storage Response

    Director Talent Acquisition

    Thank you for bringing this to our attention. Please reach out to your HR partner to discuss your safety concerns. We work hard to ensure our employees have a safe working environment. Let us know so we can get this issue resolved.

  6. "Bonuses"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Manager in Frederick, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Extra Space Storage full-time for more than a year

    Pros

    Bonus,mileage reimbursement, Management, union, opportunity

    Cons

    Flexibility,hours, that’s pretty much it

  7. Helpful (1)

    "Wouldn't work here again"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Store Manager 
    Doesn't Recommend
    Negative Outlook

    I have been working at Extra Space Storage full-time for more than a year

    Pros

    Friendship, Teamwork, Live on-site opportunity, training

    Cons

    Poor leadership, Management, work sundays, pay, Hours

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  8. "The Best"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Richmond, VA
    Recommends
    Positive Outlook

    I have been working at Extra Space Storage full-time for more than a year

    Pros

    Work environment Work life balance Benefits Incentives Employee appreciation

    Cons

    Fake Customer Shops done by random people.

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  9. Helpful (1)

    "A janitorial job with sales"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Store Manager in Mount Pleasant, SC
    Doesn't Recommend

    I worked at Extra Space Storage full-time for more than a year

    Pros

    A lot of down time You mostly work alone Not a difficult job Pay is decent for what you actually do

    Cons

    You clean 90% of the time especially if you work at an outdoor facility The customers are crazier than other industries They are very strict on the "sales process" which is really you being dishonest in order to sell their insurance to customers You get frequent secret shoppers which aren't graded fairly The company will always take the customers word over yours They claim you can move up in the company but they always higher upper management from the outside

  10. COVID-19
    Helpful (3)

    "No longer care about employees"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Manager 
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I have been working at Extra Space Storage full-time for more than 3 years

    Pros

    Easy job, good for recent graduates.

    Cons

    Due to to company losing money because of Covid-19, they now require employees to work Sunday. They have changed our bonus structure so we are now making less money. ALWAYS short staffed, so you are required to do the work of 2 people while getting paid less.

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Found 253 reviews