Extra Space Storage Store Manager Reviews

Updated 20 Jun 2020

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3.8
74%
Recommend to a Friend
86%
Approve of CEO
Extra Space Storage CEO Joe Margolis
Joe Margolis
130 Ratings
  1. "Unsafe"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Manager in Cincinnati, OH
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Extra Space Storage full-time for more than 3 years

    Pros

    It's usually a great environment. There's a lot of freedom on how to run your office. You need to be self motivated but I see that as a positive thing.

    Cons

    They went from a company that cared about the safety's and wellbeing of their employees, to the exact opposite. I don't feel safe in my current environment and I'm not allowed to say anything about it. My concerns fall of deaf ears. This isn't the time to be ignoring your employees. I want my safe working environment back.

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    Extra Space Storage Response

    June 22, 2020Director Talent Acquisition

    Thank you for bringing this to our attention. Please reach out to your HR partner to discuss your safety concerns. We work hard to ensure our employees have a safe working environment. Let us know so we can get this issue resolved.

  2. "Bonuses"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Manager in Frederick, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Extra Space Storage full-time for more than a year

    Pros

    Bonus,mileage reimbursement, Management, union, opportunity

    Cons

    Flexibility,hours, that’s pretty much it

  3. Helpful (1)

    "Wouldn't work here again"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Store Manager 
    Doesn't Recommend
    Negative Outlook

    I have been working at Extra Space Storage full-time for more than a year

    Pros

    Friendship, Teamwork, Live on-site opportunity, training

    Cons

    Poor leadership, Management, work sundays, pay, Hours

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  4. "The Best"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Richmond, VA
    Recommends
    Positive Outlook

    I have been working at Extra Space Storage full-time for more than a year

    Pros

    Work environment Work life balance Benefits Incentives Employee appreciation

    Cons

    Fake Customer Shops done by random people.

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  5. Helpful (1)

    "A janitorial job with sales"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Store Manager in Mount Pleasant, SC
    Doesn't Recommend

    I worked at Extra Space Storage full-time for more than a year

    Pros

    A lot of down time You mostly work alone Not a difficult job Pay is decent for what you actually do

    Cons

    You clean 90% of the time especially if you work at an outdoor facility The customers are crazier than other industries They are very strict on the "sales process" which is really you being dishonest in order to sell their insurance to customers You get frequent secret shoppers which aren't graded fairly The company will always take the customers word over yours They claim you can move up in the company but they always higher upper management from the outside

  6. COVID-19
    Helpful (1)

    "No longer care about employees"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Manager 
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I have been working at Extra Space Storage full-time for more than 3 years

    Pros

    Easy job, good for recent graduates.

    Cons

    Due to to company losing money because of Covid-19, they now require employees to work Sunday. They have changed our bonus structure so we are now making less money. ALWAYS short staffed, so you are required to do the work of 2 people while getting paid less.

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  7. "Racism"

    1.0
    Former Employee - Assistant Store Manager in Chicago, IL

    I worked at Extra Space Storage full-time for less than a year

    Pros

    Three years Sales background experience,

    Cons

    Unreliable employees! Very disappointed Time.

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  8. "Storage Why would you right?"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Manager in San Antonio, TX
    Recommends
    Positive Outlook

    I have been working at Extra Space Storage full-time for more than 5 years

    Pros

    This list can go on for days on how well they take Innovation to the next level with the satisfaction of the employees. The voice of the employee is heard and changes are made accordingly. ESS strives to keep not only the employee Informed but, they Care and Appreciate them as well. By providing and EAP program for its employees and family members 24/7. We have an Ideas tab where everyone can voice what they think can improve the company. I truly believe that ESS is where it is today because of the innovation of the employees they hire.

    Cons

    Not much to say here just wish we would have have opened our doors on Sundays during this COVAD19.

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  9. Helpful (4)

    "Toxic - Do NOT work for this company."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - ASM- Assistant Store Manager in Union, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Extra Space Storage full-time for less than a year

    Pros

    Benefits, schedule / Sundays off, plus 1 week day, great customers.

    Cons

    Cut throat work environment, bullying by management, no opportunities for women and minorities, gender discrimination, retaliation by HR and upper management for reporting harassment. TOXIC.

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  10. "Solid Company to work for"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Store Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Extra Space Storage full-time for more than 3 years

    Pros

    No boss oversight day to day Up to you how you want to handle situations Run the site as if it was your own

    Cons

    Not for you if you are not motivated or need your hand held with things it is up to you to solve problems and get things done yourself

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