Extra Space Storage Employee Reviews about "upper management"

Updated 19 Jun 2020

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4.1
82%
Recommend to a Friend
90%
Approve of CEO
Extra Space Storage CEO Joe Margolis
Joe Margolis
517 Ratings
Pros
Cons
  • "They claim you can move up in the company but they always higher upper management from the outside(in 37 reviews)

  • "No cons, treated well during process(in 35 reviews)

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Reviews about "upper management"

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  1. "Extra Space is a great place to work! The culture is fabulous."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - District Manager in Na-Duar
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Extra Space Storage full-time for more than 8 years

    Pros

    You get a sense that upper management recognizes the importance of and the contributions made by its employees. Solid opportunities for growth.

    Cons

    I can't think of any significant cons. Perhaps the rapid growth of the company is contributing to a reduction in that family feel that Extra Space once had.

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  2. "Retail Nightmare"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Extra Space Storage full-time for less than a year

    Pros

    Pay, nothing else. If you aren't looking for another endless retail nightmare, run far and don't look back.

    Cons

    FAVORITISM, unfairness, unpredictable schedule, traveling a lot, no structure in schedule, store managers treated better than assistant managers, hours, assistants are treated like slaves. Preach about values but then treat staff unfairly. When you go to upper management, you are ignored. You're just another disposable number in this retail environment. CONSTANT abuse from customers.

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  3. Helpful (1)

    "A janitorial job with sales"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Store Manager in Mount Pleasant, SC
    Doesn't Recommend

    I worked at Extra Space Storage full-time for more than a year

    Pros

    A lot of down time You mostly work alone Not a difficult job Pay is decent for what you actually do

    Cons

    You clean 90% of the time especially if you work at an outdoor facility The customers are crazier than other industries They are very strict on the "sales process" which is really you being dishonest in order to sell their insurance to customers You get frequent secret shoppers which aren't graded fairly The company will always take the customers word over yours They claim you can move up in the company but they always higher upper management from the outside

  4. "Extra Space is a Great Place to Be"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Extra Space Storage full-time for more than 3 years

    Pros

    Amazing work life balance Clear Company Values and Vision Incredible People Recession Resistant Industry

    Cons

    Occasional lack of clarity from upper management

  5. Helpful (4)

    "Toxic - Do NOT work for this company."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - ASM- Assistant Store Manager in Union, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Extra Space Storage full-time for less than a year

    Pros

    Benefits, schedule / Sundays off, plus 1 week day, great customers.

    Cons

    Cut throat work environment, bullying by management, no opportunities for women and minorities, gender discrimination, retaliation by HR and upper management for reporting harassment. TOXIC.

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  6. "District Team Lead"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - On Site Manager in Tampa, FL
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Extra Space Storage full-time for more than 5 years

    Pros

    Great hours for a retail type place but not a 9-5. Also upper management is very supportive and approachable. The advancement opportunities are plentify, and they even have programs to get you ready for advancement. And they have apartments where you can live in for minimal costs.

    Cons

    Staffing hours are low and when we are short staffed, its hard to get projects and other tasks completed.

  7. Helpful (3)

    "Be thorough when accepting employment"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in Virginia Beach, VA
    Recommends
    Negative Outlook
    No Opinion of CEO

    I worked at Extra Space Storage full-time for less than a year

    Pros

    Hours are awesome, job duties are easy, work environment is fun

    Cons

    Communication is not seamless and transparent, upper management does not want to handle issues that employees are unsuccessful at resolving, training is different at each site, but is supposed to be the same, there is favoritism, and what is promised to employees (upon hire and throughout career) is not upheld if not put in writing.

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  8. "Great place too work!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Extra Space Storage

    Pros

    Everything! They work with you to make sure you get training you need. They care about you and they pay with living wages. You get the time off you need. Upper management cares

    Cons

    There are no cons for this job.

  9. Helpful (3)

    "Could Have Had A Career Here"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Extra Space Storage full-time for less than a year

    Pros

    Every day provided something different!

    Cons

    Management, Pay, Treatment of Employees. It is difficult to express in words the complete and total lack of care and consideration from upper management who were all safe inside their office building while we dealt with the weight of the company. The sales process was egregious, forcing managers to make overpriced sales, and coercing insurance sales. There were so many shady business practices, I felt dirty working there.

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  10. "Best Company I've Ever Worked For"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Site Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Extra Space Storage full-time for more than a year

    Pros

    The support that you get from upper management regarding the job is second to none. I have never worked for a company that consistently SHOWS and VOICES how much they appreciate employees as much as Extra Space does. There are many opportunities to relocate to other states and transfer to other site level positions.

    Cons

    Pay could be better, and opportunity for growth beyond site positions are minimal. Majority of the positions beyond the site are located in Utah.

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Found 74 reviews