FRHI Hotels & Resorts Front Desk Agent Reviews | Glassdoor.co.in

FRHI Hotels & Resorts Front Desk Agent Reviews

Updated Aug 28, 2017

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Found 4 reviews

2.7
StarStarStarStarStar
37%
Recommend to a Friend
100%
Approve of CEO
FRHI Hotels & Resorts CEO William R. Fatt
William R. Fatt
1 Ratings
  1. Helpful (3)

    "Be warned! Gulag conditions. Toxic environment. Favoritism galore."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Front Desk Agent in San Jose, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at FRHI Hotels & Resorts full-time for more than 3 years

    Pros

    Other colleagues, nice properties , meeting people , free food , room destination rates. People with relatively low skill can be promoted if they can stay for a year or so.

    Cons

    Completely incompetent management from top to bottom , horrible snitch, gossip/toxic work environment. Revolving door high turnaround, high burnout rate. Hotel is far from a luxury brand and is more like a glorified, large motel. No office supplies, antiquated computer and key making devices about 12 years old. Your expected to deliver a champagne experience on a beer budget. Human Resources is bumbling. completely inexperienced...

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    Advice to Management

    Management is aloof and the culture of fear is rife. Sell the brand , you are far from it once was and will never be again. Stop making college interns department heads and letting in low information , low cost guests make all the reservations at the "luxury" brand. Brand revenue is down over 40 percent since last year and by looking at the service/standards you can understand why.

    FRHI Hotels & Resorts2017-08-29
  2. "Front desk agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Vancouver, BC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at FRHI Hotels & Resorts full-time for more than 3 years

    Pros

    Good Benefits and stable company

    Cons

    A lot of pressure

    Advice to Management

    Nonee

    FRHI Hotels & Resorts2017-02-22
  3. Helpful (1)

    "Overall My experience with Fairmont Raffles has been a great learning experience."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Pittsburgh, PA
    Recommends
    Approves of CEO

    I have been working at FRHI Hotels & Resorts

    Pros

    Fairmont offers a lot of opportunity for growth within the company, whether it be with the property you currently are employed or at another property elsewhere. Also, Fairmont prides itself on providing top notch customer service and they truly do.

    Cons

    For me I would have to say the only downside of working for Fairmont Pittsburgh is that it is a new hotel that has not even been open for one whole year. There for there have been a lot of kinks to work out resulting in a higher than average turnover rate for the hotel industry.

    Advice to Management

    I would focus on lowering employee turnover rather than other side projects just in this beginning year of being open.

    FRHI Hotels & Resorts2011-02-16
  4. "Slow career growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Boston, MA
    Doesn't Recommend
    No opinion of CEO

    I have been working at FRHI Hotels & Resorts

    Pros

    Discounts at all other Fairmont Locations world wide.

    Cons

    Career growth is very slow with low pay.

    Advice to Management

    Recognize employees for their hard work. Hire from within first. Provide competitive compensation. Develop associate to be leaders.

    FRHI Hotels & Resorts2011-02-16
Found 4 reviews