Financial Ombudsman Service Adjudicator Reviews

Updated 11 Aug 2020

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2.3
19%
Recommend to a Friend
12%
Approve of CEO
Financial Ombudsman Service Chief Executive and Chief Ombudsman  Caroline Wayman  (no image)
Caroline Wayman
132 Ratings
  1. Helpful (2)

    "Lack of security/reassurances"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Contractor - Adjudicator in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Financial Ombudsman Service for more than a year

    Pros

    Great colleagues and atmosphere. Shift pattern is 10-4 so excellent work life balance

    Cons

    Tied into IR35 which it shouldn't be, but due to being public sector they are making a statement to private sector.

  2. Helpful (1)

    "Nice place to work."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Adjudicator in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Financial Ombudsman Service full-time for more than 5 years

    Pros

    Inclusive and the cafe is great.

    Cons

    Not efficiently run and not well organised.


  3. Helpful (10)

    "learn your craft and then leave"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Adjudicator in London, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Financial Ombudsman Service full-time for more than a year

    Pros

    decent benefits for a low paying job

    Cons

    you will not succeed here unless you know how to kiss you know what so just obtain as much knowledge as possible and leave after 2 years

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  4. Helpful (15)

    "Lots of room for improvement"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Adjudicator in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Financial Ombudsman Service full-time for more than 10 years

    Pros

    Great colleagues and nice offices

    Cons

    Management not in touch with the real world.

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  5. Helpful (27)

    "False positive reviews"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Adjudicator in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Financial Ombudsman Service full-time for more than 10 years

    Pros

    There is nothing positive about working here

    Cons

    People who have been posting false positive reviews (no doubt the management cronies or the management themselves) please kindly stop trying to mislead people. In any event people reading the reviews are not fools - you only have to look at the number of 'helpfuls' to understand this - the false positive reviews hardly receive any 'likes' whereas the 'negative' reviews receive many more 'likes' because they are a true reflection. The fact is, and I am talking from my own personal experience having worked there since the year 2001, that: -the targets are unrealistic/excessive workloads -bullying is rife -lack of support and training -discrimination -inflexible working hours I suffered years of bullyism and racial discrimination to the point that I lost my confidence and self-esteem; depression., headaches and was at a point that I was fearful of going to work. Luckily, last year the FOS offered redundancy and I grabbed the opportunity with both hands - I am still mentally scarred but at least I have escaped. If the false positive reviews are correct, perhaps those liars need to explain why over 200 people took the redundancy option and that too in today's climate. Please be honest - but then again when has the FOS management ever been honest?

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  6. Helpful (4)

    "Fos"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Financial Adjudicator in London, England
    Doesn't Recommend
    Negative Outlook

    I worked at Financial Ombudsman Service full-time for more than a year

    Pros

    Teamwork Fun place to work

    Cons

    Not much room for progression

  7. Helpful (4)

    "Treated awfully"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Contractor - Adjudicator 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Financial Ombudsman Service for more than a year

    Pros

    New office and some great colleagues

    Cons

    System that has cost millions and has taken years to build is not up to the task. Constant problems with it. Contractors treated appallingly by management. QA treat you like something on the bottom of their shoe. Awful culture of micromanaging and bullying by management. They have their favourites and these are the only people who succeed here. No regard for employment law and think they can just reduce days worked to suit them as they are obsessed with saving money. If you ran the service properly without wasting money on systems etc you wouldn’t need to constantly be looking ways to do this. Genuinely a depressing place to work and they do not care about the outcome of complaints just about getting them out the door and getting the case fee for it

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  8. Helpful (24)

    "incompetent leadership mess up again and again"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Adjudicator in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Financial Ombudsman Service full-time for more than 5 years

    Pros

    staff restaurant was good before it burnt down

    Cons

    Bullying inept management, Phoenix computer system, bad leadership. People must now work at home, using their own laptops, their own broadband etc. It can take hours just to log in, as the system is under-powered. When you eventually manage to log in, you must then use Phoenix, a disaster of a system. Of course, that does not stop management from bullying staff to get more work out of them.

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  9. "Work life Balance"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Adjudicator in London, England

    I worked at Financial Ombudsman Service for more than a year

    Pros

    One of the most professional environments I've ever worked in. Hard work was the standard and you had to be prepared to be stretched.

    Cons

    Very strict targets within the General Banking role. 3 strikes and you're out.

  10. Helpful (15)

    "Still waiting for redundancy..."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Compensation and Benefits
    • Senior Management
    Current Employee - Adjudicator (Permanent) in London, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Financial Ombudsman Service full-time for more than 5 years

    Pros

    Benefits (non-contrib. pension, medical ins., dental ins., sick pay etc Location Nice premises Great people Sports & social committee Networks (e.g. BAME Network, Sikh Network, Hindu Network, LGBTQ Network etc) Flexible working (e.g. remote working, flexible start/end time) 25 days paid annual leave plus bank holidays

    Cons

    Launching a new case management system (Phoenix) before sufficient preparation, pointless restructure (there's no difference between the current investigator role and the now defunct general casework adjudicator role), increased backlog of cases, unachievable targets for investigators, lack of experience due to high turnover since approx. 2015/2016 when restructure was implemented (getting rid of the original customer contact division was a massive loss of knowledge), tarnished reputation due to televised Dispatches investigation and poor Treasury Select Committee reviews.

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