Financial Ombudsman Service Adjudicator Reviews | Glassdoor.co.in

Financial Ombudsman Service Adjudicator Reviews

Updated Jul 18, 2019

To filter reviews, or .

Found 163 reviews

1.9
StarStarStarStarStar
Rating TrendsRating Trends
2%
Recommend to a Friend
3%
Approve of CEO
Caroline Wayman
107 Ratings
  1. "Not a bad place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Adjudicator in London, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Financial Ombudsman Service part-time for more than 5 years

    Pros

    Great benefits, great focus on well being and positive mental health, flexible working and home working

    Cons

    Team Manager's are overpaid for the work they do which is quite frustrating to work under

    Financial Ombudsman Service2019-07-18
  2. Helpful (19)

    "Shocking fall in standards"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Adjudicator 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Financial Ombudsman Service full-time for more than 10 years

    Pros

    People, facilities, gym, cafe, that's it...

    Cons

    Too many to mention - mainly the ceo, exec team and senior management are the problem. The way this organisation has regressed since caroline wayman took over is alarming. Who would decide to implement a restructure when the organisation was managing cases very efficiently already?! The queues and standards get worse each month, some THREE YEARS after the restructure started. Until the contingency fund is spent though...

    Show More

    Advice to Management

    Leave before you spend the whole contingency fund on your flawed vanity project.

    Financial Ombudsman Service2019-07-05
  3. Helpful (14)

    "Look elsewhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Adjudicator 

    I worked at Financial Ombudsman Service full-time for less than a year

    Pros

    There were no pros for this job or organisation.

    Cons

    If your mental health is an important aspect of your life, don't bother

    Financial Ombudsman Service2019-07-07
  4. Helpful (17)

    "Could be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Adjudicator in London, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Financial Ombudsman Service full-time for more than 8 years

    Pros

    Great colleagues to work with and good benefits

    Cons

    Lack of consistency in management applying rules or HR guidelines mean staff treatment can be fair or entirely unfair and appalling. Very poor communication of process changes which affect your day to day job.

    Advice to Management

    Value the very difficult job adjudicators and investigators do at the 'coal face'. Support them and remunerate them appropriately. Think carefully about bonuses (and salaries) for any non-targeted staff - are they really justified at the same level?

    Financial Ombudsman Service2019-05-19
  5. "FOS Adjudicator"

    StarStarStarStarStar
      Current Employee - Adjudicator in London, England

      I have been working at Financial Ombudsman Service full-time for less than a year

      Pros

      Flexible, good to help people, generally interesting

      Cons

      Weekly targets. Pressure to hit them.

      Financial Ombudsman Service2019-06-03
    • "Role"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Adjudicator 

      I have been working at Financial Ombudsman Service

      Pros

      Professional fair and great working environment

      Cons

      Long hours have to complete work

      Financial Ombudsman Service2019-05-29
    • Helpful (20)

      "Former employee"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Adjudicator in London, England
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Financial Ombudsman Service full-time for more than 3 years

      Pros

      None that I can think of

      Cons

      Sycophantic, hubristic management Run like a sales company, not an Ombudsman Promotion based on who you know, not ability All round appalling place to work since incompetent, woolly, hubristic CEO took over

      Advice to Management

      Resign and

      Financial Ombudsman Service2019-06-03
    • Helpful (1)

      "Adjudicator"

      StarStarStarStarStar
        Current Employee - Adjudicator in Coventry, England

        I have been working at Financial Ombudsman Service full-time for more than a year

        Pros

        Good environment to work in.

        Cons

        I recommend a bit more training than the two weeks class room training provided.

        Financial Ombudsman Service2019-04-25
      • Helpful (20)

        "Terrible place to work"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Senior Adjudicator in London, England
        Doesn't Recommend
        Negative Outlook
        Disapproves of CEO

        I worked at Financial Ombudsman Service full-time for more than 5 years

        Pros

        Flexible working if you have a reasonable manager

        Cons

        Poor senior leadership, no consistency between departments or teams, no transparency, they do not acknowledge hardwork or loyalty

        Advice to Management

        Try and live the values!!

        Financial Ombudsman Service2019-04-29
      • "Adjudicator Contract Role"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Adjudicator in London, England

        I worked at Financial Ombudsman Service for less than a year

        Pros

        Good facilities in the main building and cheap lunch.

        Cons

        Treated harshly occasionally and not made to feel particularly adult.

        Financial Ombudsman Service2019-03-28
      Found 163 reviews