Question 1

Is Firstsource Solutions a good company to work for?

Accepted Answer

Firstsource Solutions has an overall rating of 4.4 out of 5, based on over 4,287 reviews left anonymously by employees. This rating has increased by 7% over the last 12 months. 91% of employees would recommend working at Firstsource Solutions to a friend and 91% have a positive outlook for the business. The best reviews about Firstsource Solutions have been left by employees working as Team Executive, Process Leader and Subject Matter Expert (SME).

Question 2

Does Firstsource Solutions pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

Question 3

How satisfied are employees working at Firstsource Solutions?

Accepted Answer

91% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Firstsource Solutions 4.1 out of 5 for work life balance, 4.3 for culture and values and 4.3 for career opportunities.

Question 4

What are the top reviewed jobs at Firstsource Solutions?

Accepted Answer

Customer Service Representative (324), Team Leader (163), Customer Service Advisor (151), CSA - Customer Service Associate (143), Customer Service Associate (123), Senior Associate (94), Senior CSA (70), Senior Analyst (68), Associate (67), Analyst (66), Assistant Manager (63), Customer Service (59), Process Leader (56), Claims Examiner (54), Customer Service Representative (CSR) (54)

Question 5

What are the pros of working at Firstsource Solutions according to real employee reviews?

Accepted Answer

"Started out OK and the people are great" ((in 144 reviews)); "good work environment and supportive" ((in 112 reviews)); "Can work from home if quality is good." ((in 99 reviews)); "Good work culture and learning" ((in 93 reviews)); "work life balance is good" ((in 87 reviews))

Question 6

What are the cons of working at Firstsource Solutions according to real employee reviews?

Accepted Answer

"Low salary for rank and file" ((in 166 reviews)); "Unorganized and chaotic at times pay is low" ((in 159 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 81 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews))

Question 7

What are employees saying about Firstsource Solutions redundancies in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions redundancy and their outlook for job security at Firstsource Solutions in 2026.

Question 8

What Firstsource Solutions locations have received the highest employee ratings?

Accepted Answer

Bhopal, Gāndhīnagar, Trichy, Brookefield, Bangalore Rural, Chennai, Bengaluru, Hyderābād, Mumbai, Vijayawāda

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Good benefits and pay but poor work-life balance

Good pay, but job security can be a concern

Positive work culture and pay, but no growth opportunities

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