Freshworks Reviews

Updated 15 May 2021

To filter reviews, or .
4.3
90%
Recommend to a Friend
97%
Approve of CEO
Freshworks CEO Girish Mathrubootham (no image)
Girish Mathrubootham
400 Ratings
Pros
  • "Work culture, Friendly peers and management(in 57 reviews)

  • "Lots to learn , Free food more flexibility(in 50 reviews)

  • Cons
  • "the location which is Chennai for Sales Team(in 12 reviews)

  • "The company is growing so fast that there are requisite growing pains(in 10 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 3 years

      Nice place for a career starter

      15 May 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Incredible and steep learning curve

      Cons

      Company has incredible vision but drilling down to the bottom, goals are not cascaded properly

      Be the first to find this review helpful
    2. 2.0
      Current Employee, more than 3 years

      WAS a great place and then changed!

      13 Apr 2021 - Senior Inside Sales Executive in Chennai
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Cool office spaces and little perks here and there

      Cons

      The culture has slowly transitioned from being very positive to quite toxic. Make sure you don't become a part of smaller teams. It gets really difficult over time and whether you stay or not seems to not bother the management all that much as time goes on. You will literally be put on the same scale as someone in a well-oiled big team, but your nature of work will be that of a startup. Random people with no real interest in serving long within the team were assigned as managers with no regard for the mental effect it has on the members of the team as they come and go on to the roles they were hired for. After a point, they're just too big and they don't want to sit and sort out one individual's problem. They make a miserable attempt that stings even more.

      Continue reading
      5 people found this review helpful
    3. 2.0
      Current Employee, more than 5 years

      Old Freshworks employees - Please don't waste your time here

      5 Feb 2021 - Senior Software Engineer in Chennai
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work life balance Free food Cool office space

      Cons

      Seriously guys, don't waste your time and effort for a company that doesn't care for their old employees. Trust me when I say this. Despite being a consistent top performer in my team "champion" for the last 5 years, I've never had more than a 14% hike despite my CTC being very low and waiting for the promotion for quite a few years. I've seen an ex-employee who's joined Freshworks again with a 150% rise in CTC. Does that mean are we(old employees) not capable to find a job in another company? What is the gratitude for showing consistent performance and being loyal to the company? I never attended or even thought of attending interviews during my tenure at FW. Looks like we need to switch and join the company again after spending few years in another organization to earn a decent hike. Old employees are being low balled and it hurts. I've updated my Naukri and most of my team members as well. Now I understand why a lot of old employees have quit Freshworks.

      Continue reading
      12 people found this review helpful
    4. 5.0
      Current Employee

      Best company to work for

      10 May 2021 - Senior Sales Development Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Employee centric, Good work life balance, good variable pay

      Cons

      Can get monotonous but otherwise great role

      Continue reading
      Be the first to find this review helpful
    5. 5.0
      Current Employee

      Best place to work in Chennai

      11 May 2021 - Principal Engineer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Growing Fast, Good culture and a good Engineering Organization

      Cons

      In a state of small transitions and changes because of the fast growth

      Be the first to find this review helpful
    6. 2.0
      Current Employee

      It was a better company before

      13 May 2021 - Marketing Lead in Chennai
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good work life balance and friendly peers.

      Cons

      It feels like the HR team is intentionally hiring incompetent people in the team. This has deteriorated the overall work atmosphere in marketing, forcing many long term employees to quit.

      Continue reading
      Be the first to find this review helpful
    7. 5.0
      Former Employee, more than 5 years

      Great company !

      10 May 2021 - Staff Engineer in Chennai
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great Culture, Challenging work, Competitive atmosphere

      Cons

      - - - - -

      Be the first to find this review helpful
    8. 3.0
      Current Employee, more than 3 years

      Growing at 40%

      2 Mar 2021 - Customer Success Representative in Chennai
      Recommend
      CEO Approval
      Business Outlook

      Pros

      They have Diverse culture, beautiful office space, infinite unpaid leaves, good office food, growing company, nice suite of products, competitive environment, great brands working with them. They are growing in the market even in covid times.

      Cons

      Everything that they promise or take out as a rule in the organisation is intended for self benefit but they market it as in the interest of employees. The targets are unreasonable and superbly unachievable. The pays are very low as compared to the market standards. They say that they promote helping environment but the reality is that they want to get the work done and keep people so busy that they don't have time to think about the wrongs that the company is doing to them. There is no work life balance and HR policies are either ineffective or only there so that people don't revolt against the high stress that they give to individuals. People work 12 hrs a day and are still questioned. The work is very organized and unpredictable here... Anything works as long as you are able to finish the work no matter how. Managers are always stressed and so the ground level employees. Only the senior management eats the cake.

      Continue reading
      6 people found this review helpful
    9. 3.0
      Current Employee, more than 3 years

      Honest review of being a product consultant in Freshworks

      15 Apr 2021 - Product Consultant in Chennai
      Recommend
      CEO Approval
      Business Outlook

      Pros

      1. Great culture 2. user friendly and easy to learn products 3. Ability to learn various domains and implement products for different functions within the organization

      Cons

      1. As the company grows bigger, there is no clear career growth chart 2. Majority of your experience in the company is tied to how good your manager is. If your manager is bad, you'd be stuck in the same place, in the middle of unnecessary politics 3. Low compensation for people in the company.

      Continue reading
      2 people found this review helpful
    10. 1.0
      Former Employee, more than 1 year

      Hate the company

      10 May 2021 - Account Executive in Chennai
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nobody says anything. They say they are open to hear from employees but that's just some of the crowd. It's not open. The office is prone to backstabbing. Please don't join. Except for free Mac books and snacks or lunch there is nothing freshworks can offer. I lost my career and life. It's equivalent to commiting a career suicide. Please don't join. I wouldn't aspire to revenge my enemies even this way.

      Cons

      No skills nothing worst interview and HRs ever. None explained what their company did. Eerie management.

      Continue reading
      Be the first to find this review helpful
    Viewing 1 - 10 of 764 Reviews

    Popular Careers with Freshworks Job Seekers

    Senior Software Engineer
    Learn About the Job
    JobsSalariesInterviews
    Software Development Engineer
    Learn About the Job
    Sales Development Representative
    Learn About the Job
    Business Development Executive
    Learn About the Job

    Work at Freshworks? Share Your Experiences

    Freshworks logo
    or