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Fyle

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Fyle

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Fyle Customer Success Executive Reviews

Updated 25 Feb 2023

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Found 9 of over 124 reviews
5.0
98% Recommend to a Friend
100% Approve of CEO

Found 9 of over 124 reviews

5.0
98%
Recommend to a Friend
100%
Approve of CEO
Fyle CEO Yashwanth Madhusudan (no image)
Yashwanth Madhusudan
6 Ratings

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Tech India

16h

a 

Technology Associate

Out of context . But. I am just frustrated with this work from home due to joint family. I am living with my mom dad . 2 brothers there wives and 2 childrens. I am unmarried . I have the room but it's almost shared . Every one come and sit in my room. My brothers have room but that is private because they are married. Really frustrated. I want to go back to my base location but my parents are old due to which I don't want to go. Please suggest .

110

41 Comments

  1. 5.0
    Current Employee

    Best place to work

    25 Feb 2023 - Customer Success in Bangalore
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work Culture Perks Fully Remote Growth Amazing Leaders

    Cons

    There are no Cons as such.

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  2. 5.0
    Current Employee

    Incredible people & Incredible culture

    8 Feb 2023 - Customer Success Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    1. No micro-management - kind managers 2. Flexible work hours- take ownership of your work 3. Good scope of growth - be open to new learnings 4. Awesome company culture 5. Genuine care and concern for the mental and physical well-being of employees.

    Cons

    Thankfully, none! Awesome company to work for!

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  4. 5.0
    Current Employee, less than 1 year

    Doesn't get any better

    11 Jan 2023 - Customer Success Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - Amazing work culture - Teamwork at its best - Scope to grow, learn and be innovative - Skills over grades - Easy to balance between work and life - Extremely supportive team

    Cons

    - None one can think of

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  5. 5.0
    Current Employee

    Great work culture

    12 Mar 2022 - Customer Success in Bangalore
    Recommend
    CEO Approval
    Business Outlook

    Pros

    1. Amazing culture of the company that looks out for its employees along with being customer centric organization 2. Gives each and every employee an opportunity to grow and scale within the company 3. Provides training and development for continuous growth 4. Gives propotinante compensation based on day to day work 5. Additional perks

    Cons

    Can't think of anything much

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  6. 5.0
    Current Employee, more than 1 year

    Great place to work at

    6 Oct 2021 - Customer Success Executive in Bangalore
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I worked at Fyle for almost 2 years, had an amazing team. Everyone was really helpful. Had a good work life balance, company takes care of its employees. People success team actually takes care of employee well being, great perks. Managers were supportive. Overall really good culture

    Cons

    No proper rewards and recognition and not much is being done about Learning and Development of employees, though there is a budget and we can choose from courses, again this is something that’s being worked on, so this might change with time

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    1 person found this review helpful
  7. 5.0
    Current Employee

    I think this organisation takes away all the awards in terms of work experience. I just love working for Fyle.

    10 Mar 2021 - Customer Success Executive in Bangalore
    Recommend
    CEO Approval
    Business Outlook

    Pros

    1. Completely remote company. 2. Flexible working hours. 3. Amazing employee benefits. 4. Very supportive and open-minded team.

    Cons

    I haven't faced anything of that sort yet.

    1 person found this review helpful
  8. 1.0
    Former Intern, less than 1 year

    I was really happy to join the firm after reading the glassdoor reviews, but my experience was different

    2 Mar 2021 - Customer Success in Bangalore
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Extra allowances, flexible timings, and flexible with off and emergency leaves

    Cons

    Singling out the Individual if they don't like you

    Continue reading
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  9. 5.0
    Current Intern, less than 1 year

    Unlearning and learning new ways, career-wise and personality wise. Such growth, much wow!

    16 May 2020 - Customer Success in Bangalore
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I decided to join Fyle the moment I laid eyes on the way they described the work and their work culture. I saw a promising work culture, filled with energy and enthusiam. Being an intern and a noob to expense management software, I had so many doubts which I thought would make me look silly, but no! No doubts are silly here. You don't need to be a jack of all traits as Fyle believes that learning is a process and it takes time to master the same. The whole team is inspiring and my god! They are always smiling! The meetings, weekly sync up's and one on one's never failed to surprise me as it's always been insightful both professionally and personally. It's been three weeks now and god, do I love this company! So many exclamations!! So glad to be a part of Fyle. P.S: I am unapologetically human here! Always curious, always learning :)

    Cons

    Who am I kidding? No con's at all. Ignore this field please.

    Continue reading
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    Fyle Response

    Thank you for your kind words!

  10. 1.0
    Former Employee, less than 1 year

    Job offer

    15 May 2020 - Customer Success Specialist 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    1. Simple product 2. Nothing new to learn 3. Young and energetic outside of work

    Cons

    1. They post job opening as Customer Success Manager on Instahyre but they offer you the role as “Customer Success Specialist” 2. When you mention this concern, they say it will be taken care of when u leave the company but the reality is different. 3. They will not change the designation as promised over mail as well 4. The Team is very goal oriented individually but do not have the skills to empower others and let them thrive in the role. I do not think anyone with this attitude will succeed in industries like Ed tech or Gaming where you have to constantly come up with new ideas to engage your customers 5. From a career standpoint, not a good option. If you have ideas, try somewhere else. Here you will be stuck in a limbo..

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    2 people found this review helpful

    Fyle Response

    We treat everyone with respect at Fyle, even if they no longer work here. Unfortunately, we are being forced to respond. We will stick to the facts. * The reviewer did have not have any experience in Customer Success, which was a strong requirement for the role * Therefore, we offered a different title. This was mentioned explicitly in the job letter and we had a discussion about it before the reviewer joined * The understanding was that if the reviewer performed well, we will revisit the title in 6 months. There was no promise of changing title "when leaving the company" (this makes no sense, anyway) * The reviewer joined in March 2019 * The reviewer lasted less than 3 months at Fyle (Jun 2019) * The review was posted May 2020 * We have not had any other departures from our excellent CS team in about 2 years

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