Gap Customer Experience Manager Reviews

Updated 16 May 2020

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3.9
94%
Recommend to a Friend
71%
Approve of CEO
Gap CEO Art Peck
Art Peck
15 Ratings
  1. "Big traditional company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - UI/User Experience Designer in Santiago
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Gap full-time for more than 5 years

    Pros

    can do work from home, one bono per year, good environment, frecuent trainings

    Cons

    old languages in tech, old standars on software development

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  2. "Good company with great benefits"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Brand Experience Manager in Asheville, NC
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Gap full-time for more than 8 years

    Pros

    Gap has a fun work atmosphere. Provides full time employees with amazing employee discounts and benefits. Discounts at other places as well through Gap Marketplace.

    Cons

    Work/ life balance can be a struggle. Gap Inc is so far behind on technology updates compared to other retail companies. Constant shifting of the managerial structure in stores and downsizing. No real training with high expectations.

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  3. Helpful (1)

    "Great experience. Not enough recognition."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Customer Experience Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Gap full-time for more than 5 years

    Pros

    Having the opportunity to make a change for the company. Being able to grow from a sales associate into a management position within the company.

    Cons

    Poorly screened sales associates. Lack of motivation, enthusiasm and value for the gap brand. Customers not appreciating the company. Poorly trained new hires.

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  4. "Base level team experience is usually good, but its clear higher management doesn't care much for your time or effort"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Customer Experience Manager in Buffalo, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Gap full-time for more than 5 years

    Pros

    Benefits are fair, as its retail life work balance depends on the individual store, if you are passionate about charitable work the company is very supportive

    Cons

    The daily workload can vary widely, you may be putting a promotion out just to change it the next day and then again the day after which can happen every week, pay doesn't match work and effort

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  5. "don't throw away great potential"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Customer Experience Manager in Rancho Cucamonga, CA
    Recommends
    Negative Outlook
    No Opinion of CEO

    I worked at Gap full-time for more than a year

    Pros

    The employee discount is wonderful! Best denim in the business (I'll always be biased). Gap really does give you the operational experience that you'll use your entire career in retail. I can't sing the phrases of their operational standards enough! I am detail oriented so the mandatory equalizing audits and fair scheduling practices were something I totally jived with.

    Cons

    The store manager in my particular location was very lazy within her role - and the store suffered for it. Although knowledgeable and tenured, the store productivity and sales dwindled due to her office based leadership. My experience in retail before this had been an "all hands on deck" team mentality - GAP changed that and made me realize that leaders can sometimes be impactful in super negative way. I was in an under-performing store sales wise that had been a remodel / condensation during their time of rapid closures. This location had been taken from being a stand alone kids / baby store to integrating the adult store into it. They did not change the fixtures or refresh the interior before making this change. Children's fixtures do not support adult merchandise. It felt like we were a throw away for the company. At the time of the integration, they did not allow payroll to support a real all store meeting to aid in blending and training of the two staffs that merged into the one. So essentially I had two confused staffs, product that was unplaceable, and frustrated customers who didn't understand our lack of merchandise and training. I was able to maintain our payroll and credit card standards during my year with gap and increase training and productivity - but there's only so much that you can do with the limited resources thrown forward by the company and your General Manager. I thought that during my time there I would be training the staff on advanced outfitting and styling, but instead I was...teaching them it's mandatory to say "hello" to people walking through the door...? Yikes.

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  6. Helpful (2)

    "Lots of good, some small changes could help"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Customer Experience Manager in Madison, WI

    I have been working at Gap full-time for more than 3 years

    Pros

    Good benefits for full time employees, great discount at multiple Gap Inc brands+ some good community discounts. Really fantastic people (but that's obviously dependent on location).

    Cons

    Full time employee pay is average (didn't improve with the company wide minimum wage increase), and raises are laughable. High turnover in certain stores. Promotional changes a aren't always well communicated to stores.

  7. Helpful (2)

    "Good company that maybe has lost it's way.."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Assistant Customer Experience Manager 
    Recommends
    Negative Outlook
    No Opinion of CEO

    I worked at Gap

    Pros

    They value work life balance, competitive wages if you are in the metro area. Strong company values, Working with a peer group that is hard working and can maneuver change quickly. Best retail company I have ever worked for,

    Cons

    Company is in a transition period that makes running a store tuff due to conflicting information\ direction. Corporate does not seem to relate to field issues at times. Payroll was always an issue...never enough to produce the results we needed to deliver. Probably the same issues most retailers are having right now.

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  8. "Visual Brand Experience Manager"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Visual Brand Experience Manager in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Gap

    Pros

    Team dynamic was great and staff was very professional. Company business structure is very well organized making it easy for training and development.

    Cons

    I really have nothing bad to say, overall I had a great experience it was just not the right fit for me professionally.

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  9. "Assistant Store Manager"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Customer Experience Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Gap full-time for more than 3 years

    Pros

    Great people...i made some great friends over the years

    Cons

    Very militant style, praise for punishing people not for successes, no work life balance, under paying in industry

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  10. "Assistant Manager, Merchandising"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Brand Experience Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Gap full-time for more than a year

    Pros

    Great benefits and generous PTO. Great discount. Good ethics. Good opportunities for career growth.

    Cons

    Typical retail woes: Inconsistent schedule, limited weekends off, customer service headaches, low incomes.

Found 68 reviews