Gengo Freelance Translator Reviews

Updated 4 Apr 2021

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3.3
54%
Recommend to a Friend
66%
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Gengo CEO & Co-Founder Matthew Romaine (no image)
Matthew Romaine
6 Ratings
  1. 5.0
    Current Freelancer

    Payment on time.

    4 Apr 2021 - Freelance Translator in Johor Bahru
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flexible Dencent amount of project i

    Cons

    None none none none none

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  2. 1.0
    Former Freelancer, more than 5 years

    Good system on paper, awful freelance experience in real life

    29 Oct 2020 - Freelance Translator 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    -Work from home around your own schedule -Payments usually made on time

    Cons

    - Senior translator reviews can be overly harsh (and sometimes subjective or plain wrong) and disputes rarely go anywhere - Clients regularly submit pro level jobs as standard level jobs and Gengo does nothing about this - Pay is low for the quality expected and there isn't even very much work available to pick up any more - The automated platform makes it so there is little human contact with the company and translators are given terrible quality source material to work with (including documents where text has been inserted in picture format by clients to get around word counting and make the price cheaper and work is usually presented without any kind of context, notes, preferred terms, etc.) - There is zero leeway for mistakes. If you make one too many (and the threshold is not very high at all) you will be stripped of the ability to work. There is too much responsibility placed on one single translator for the pay they receive and it can be stressful sending a job off for review in the knowledge that no matter how perfect you think it was, if the senior translator doesn't agree with a certain bit of phrasing (or you happen to be human and innocently misinterpreted something) your ability to earn could be left hanging in the balance.

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  3. 5.0
    Current Freelancer

    Perfect for a freelance translator!

    26 Jan 2021 - Freelance Translator in Orem, UT
    Recommend
    CEO Approval
    Business Outlook

    Pros

    You can choose your own hours. You can view a job before taking it.

    Cons

    Not many jobs are provided.

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  4. 3.0
    Current Freelancer, less than 1 year

    Good for some pocket change

    11 Feb 2021 - Freelance Translator in Ciudad de Mexico
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The platform is very user-friendly for translators

    Cons

    Very low rates for translation jobs and very few available jobs to begin with. Depends on the language pair and time of day/week of course, but don't expect anything consistent.

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  5. 1.0
    Current Freelancer

    Simply no work

    5 Feb 2021 - Freelance Translator 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    They made their website look pretty sleek

    Cons

    Why have open registration at all if they don't need any freelancers? To be eligible for work, you are supposed to do a test translation - but it's been saying "we currently don't have tests open for your language pair" for months! By the way, I tried all kinds of different language combinations, just out if curiosity - same result.

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  6. 1.0
    Current Freelancer

    beware! treats translators like machines

    14 Jul 2020 - Freelance Translator/Interpreter 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    big volume of jobs? (despite the low rates)

    Cons

    it basically treats translators as machines. the deadline is super tight, very inhumane, they do not take your rest time, weekends, holidays into account(some translation agencies do). I would say the time the provided should qualify for a rush fee at more prestigious translation companies The review system. translations will be reviewed by terrible reviewers and the system is harsh too. You would get a low score(i used to get 0) for minor mistakes. the rate is getting lower and lower. They incorporated post-editting tasks so as to lower the rate, which is not very decent in the beginning(considering the impossibly and unncessarily high standard and deadline). My suggestion to freelance translators is to boycott this company as the presence of it will only make translators' future more dystopian.

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  7. 5.0
    Current Freelancer, more than 1 year

    Good system and interface

    12 Sep 2020 - Freelance Translator in Oslo
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Fair pay. They give you some personal support to grow as a contributor. Customers can mark you off as preferred if they choose

    Cons

    Jobs arrive in bursts sometimes with days of almost nothing between

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  8. 4.0
    Current Freelancer, more than 3 years

    Fine

    16 Sep 2020 - Freelance Pro Translator in Tokyo
    Recommend
    CEO Approval
    Business Outlook

    Pros

    There is a variety of jobs

    Cons

    There are few jobs depending on the language pair

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  9. 1.0
    Current Employee, more than 5 years

    Gengo got progressively worse with every year

    18 Aug 2020 - Freelance Translator in Karlsruhe, Baden-Wurttemberg, Baden-Wurttemberg
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flexible schedule – but tasks are very often claimed by other translators within milliseconds.

    Cons

    Gengo has never been amazing, but they truly get worse and worse every year. The pay is awful, the managers and senior translators are arrogant and the test expectations (especially "pro" and higher) are absolutely ridiculous, especially considering the pay. They just don't want you to earn more since that would mean less profit for them. Over the course of my working life I have proven my excellent language skills numerous times and they still reject me. Not to mention that getting a job is like gambling – immediately clicking on the notification is frequently too late: another translator has already claimed the job within like 20 milliseconds. I had a translator score (measuring the quality) of almost 10 (the maximum) for years, but then they overhauled the feedback system one or two years ago and I'm hovering between 6 and 7 now, which results in less work being available for me. The rules are getting stricter and stricter without any increase in pay. The weighting is nonsensical (e.g. why do three 50-word jobs count as much or more than a 2000 word job?). The feedback system is nonsense and really just a way to suppress your score and force you to work harder because you get less jobs with a lower score. However, the quality of work stands in no relation to the pay whatsoever. A "real" translator (with a degree, etc.) would never work for the abysmal amount that you earn, yet they expect a comparable quality of us. Plus, many jobs have completely broken grammar and spelling, literal gibberish, and Gengo still dares to give you a bad score for your translation (despite making it coherent) while the source is just absolute garbage. I do not recommend working at Gengo.

    3 people found this review helpful
  10. 4.0
    Former Freelancer, more than 3 years

    Was better before

    9 Feb 2020 - Freelance Translator 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - Flexible - Payments on time, as requested - Convenient and easy - Usually enough jobs to find one without having to watch the website 24/7 for any new posting

    Cons

    - becoming more and more automated, with automated ratings. It was becoming more like a ... human google translate than actual translation by the end, which led me to leave. It may be efficient, but don't expect to feel like you have any flexibility/choices in how to translate.

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