Genpact Los Angeles, CA Reviews

Updated 3 Jan 2021

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4.7
96%
Recommend to a Friend
96%
Approve of CEO
Genpact CEO NV Tiger Tyagarajan
NV Tiger Tyagarajan
5 Ratings
  1. "Great Place to Work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior IT Project Manager in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genpact full-time for more than 8 years

    Pros

    Great place to learn and grow

    Cons

    Nothing on the downside I suppose

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  2. Helpful (1)

    "Great Place to Learn!"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Manager in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genpact full-time for more than 10 years

    Pros

    No dirth of opportuities Great place to learn

    Cons

    Low Salary Conservative in Trusting Employees


  3. "Working here was like working with family"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Loan Processor in Irvine, CA
    Recommends
    Approves of CEO

    I worked at Genpact full-time for more than 8 years

    Pros

    Hourly wage was very good.

    Cons

    The bonus structure changed often

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  4. Helpful (1)

    "mortgage division"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Loan Processor in Irvine, CA
    Recommends
    Negative Outlook
    No Opinion of CEO

    I have been working at Genpact full-time for more than 3 years

    Pros

    great benefits, such as 401K, health, time off - great managers

    Cons

    con- you call the help desk and they are located in india- hard to understand , contracted to a mortgage company and we do not have direct help - if you want to transfer within the company, nothing in southern California - most out of state

  5. Helpful (1)

    "Loan Processor"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Loan Processor in Irvine, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Genpact full-time for more than a year

    Pros

    ABSOLUTELY NO PROS! COMPANY SUCKS

    Cons

    This company really sucks. I was a processor for USAA (third party contract) and dealt with both genpact and USAA. USAA is a horrible company to process for let alone work for. They dont care about their employees or members. They act like they are for the military but it's not true. It all comes down to making a profit. If a member is deployed and they need to extend their lock past the date they locked in at it is the members responsibility per USAA this is the members fault they are deployed. You are very expendable with genpact and with USAA. It doesn't matter if you are number 1 or number 20 you as an employee doesn't matter. They will fire you for blinking your eye. They rather keep employees who aren't productive in closing loans and let others go who work hard on their files. In the end your nothing to the company. Genpact acts like they care about their employees and they dont. If your account your working on is on the line they wont reassign you to a new account as they stated in the introduction of the company that they are all about keeping their employees. This was a false statement. If i were you dont put your time and effort into this company or with USAA. Again, it doesn't matter how many loans you close, how many hours you worked, how much stress you deal with or were your are with your numbers you don't matter to the company and HR and Jeff (in richardson, TX) will not speak up for you to keep your job. They don't care about your outcome nor about your family. USAA IS THE WORST COMPANY EVER AND GENPACT IS JUST AS BAD. Don't count on anyone fighting for you and your job because in the end you never mattered and they will treat you like that. The company never praises what you do right but everything you do wrong. They dont give you appreciation at all. You dont get warnings if you do something wrong you straight get fired. They dont give you a chance to learn from your mistakes. They treat you like dirt in the end and your hard work never meant anything. USAA makes it out like they care about their employees and members but on the inside it's a false advertisement. They dont care how long a member has been with USAA they just care about making a penny. DON'T WASTE YOUR TIME WITH GENPACT OR USAA.

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  6. "Great Place that lost great people"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Citi Bank in Irvine, CA
    Recommends
    Neutral Outlook

    I worked at Genpact

    Pros

    Awesome management Darrin L Quinton R and TJ

    Cons

    Company lost sight of the employees and focused on profit short term

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  7. "it was rewarding."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Mortgage Client Advisor in Irvine, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genpact full-time for more than a year

    Pros

    full benefits, good teams,

    Cons

    it was pretty far from home, long distance

  8. "Genpact is a fair company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Analyst in Irvine, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genpact full-time

    Pros

    Genpact is a BPO with some very interesting clients. They will invest in promising employees.

    Cons

    The pay tends to be below market.

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