Glassdoor Reviews
91% would recommend to a friend
(951 total reviews)
Christian Sutherland-Wong
89% approve of CEO
Found 951 of over 1T reviews
Updated 1 Dec 2023
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What people are saying about Glassdoor
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On Fishbowl, you can share insights and advice anonymously with Glassdoor employees and get real answers from people on the inside.
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "My teammates were really great people and did a lot to help me get up and running." (in 184 reviews)
- "We have preserved our great benefits package despite our growth and maturity as an employer." (in 79 reviews)
- "The TA team was amazing and it hurts to write this post knowing this and all other reviews will make their jobs 10x harder." (in 55 reviews)
- "From being acquired to massive layoffs and new organizational partnerships has created a significant challenge." (in 19 reviews)
- "The training was a bit overwhelming but then again, it was packed with a lot of information and that's a sign in the right direction suggesting that sales reps are supposed to be equipped with a lot of knowledge about Glassdoor's products." (in 10 reviews)
- 5.0FEATURED REVIEW30 Jul 2023Anonymous EmployeeCurrent Employee, more than 1 year
Pros
Great culture. Good people who care about the mission. Very low ego environment full of smart and helpful people. The company is currently going through transformation. Going from a startup culture to a larger company culture and Leadership is really trying to take the best aspects of both stages of company growth. The product is also transforming and it is really exciting to be a part of the transformation from just a company rating, reviews and salaries website to a professional community.
Cons
Working remote is great, but it impacts culture and connection. Teams seem to always be overworked and stretched too thin. I don't personally feel it, but I hear about it from other teams. Glassdoor has a very very progressive culture that is really focused on DEI. Sometimes it feels like it's a bit too much and it can be distracting or counter productive.
4
Glassdoor Response3moThank you for taking a moment to share your experience. As a Glassdoor employee, I also see that our company is made up of good people who genuinely care about our mission, transformation, and our "why". I appreciate hearing your personal employee insight, and please trust that our leaders appreciate your input and feedback and will use it to continue improving as an organization. - Britney Martinez, Talent Acquisition Partner
- 2.013 Nov 2023Employer Branding SpecialistCurrent Employee, more than 1 yearLos Angeles, CA
Pros
- Great base salary - Leader in industry - Relatively easy product to understand - Generous PTO
Cons
- Internal process was a nightmare. Reps have to manage two CRM's (Indeed and Glassdoor) and deal with minor things like billing issues, case management, etc. I found navigating the CRM more complex and burdensome then any other job. - Company talks about diversity equity and inclusion none-stop and it is one of the major driving missions/initiatives of the company, however there is no real diversity of thought. If you are right leaning and have specific beliefs you better keep them to yourself. Executives including the CEO make it very clear where they stand on polarizing/politically charged issues make it clear that your thoughts/beliefs are the "Other" yet, if you were to flip it, and state your thoughts you would be ostracized. This is done openly in company wide meetings, slack discussions, and anonymously on their Fishbowl app. - I found the sales training to be inadequate. I was just told to listen to recordings and in my 1:1's "what can I help you with" which just did not help. - I believe the expectation was that I would be able to use my prior sales experience and skills to sell Glassdoor products, however I felt that to sell an Employer Branding product, there should be specific training. - Bonus structure is completely out of wack and confusing. The company I worked for prior I made almost 2x what I made with Glassdoor, and now with my current job I am on pace to make 2x what I made with Glassdoor. I do not know why great sales people stay with Glassdoor when you can make so much money elsewhere.
1 - 3.01 Dec 2023Customer Success ManagerCurrent Employee, more than 3 years
Pros
Compensation is fair, and the people I work with are skilled, supportive, & collaborative.
Cons
Management is pulled into too many different directions where I'm often wondering what exactly are they managing for our team aside from a weekly team meeting. Burnout is always present and has been expressed continuously each quarter, but there hasn't been any meaningful changes from upper-leadership.
- 4.029 Nov 2023EconomistFormer Employee, more than 1 yearLondon, England
Pros
My job at Glassdoor is the best job I've ever had. The work was incredibly interesting, the people I worked with were great, my boss and my grandboss were the best managers I could possibly imagine. The salaries are very good for the UK as well. Work-life balance is great -- you get at least one company day off every month. I was given a exceptional amount of freedom and autonomy for my age and position, and learned an incredible amount whilst I was at the company. Glassdoor really cares about its employees -- benefits are great, we have unlimited paid time off, and even their redundancy package was extremely generous. Oh, and the Indeed office (where GD is located) has free lunch every day. Another bonus: Everyone knows and loves Glassdoor. It felt great to be working for a company whose product I believed was genuinely improving the world while making money at the same time.
Cons
Remote-first culture: for some people this is a plus, but for me, it was a *huge* con. If you prefer a vibrant office environment, Glassdoor will probably not provide it, despite their attempts to do it all for everyone. Although the people are great, I didn't feel like I got to know those outside of my immediate team very well, which was largely a function of the lack of in-person interaction. In-person social events are far and few between. It deffo does not have the startup vibe that I hear it used to have. Layoffs: two sets of mass layoffs in three years. As an HR/recruitment tech company, Glassdoor is incredibly vulnerable to shifts in the labour market. EMEA is seen as a growth region for the company, and as such, was impacted far more heavily in both sets of layoffs than the US team was.
1Glassdoor Response2dThank you for this feedback! I'm so glad to hear you had a great experience here. It's true - our shift to a remote-friendly culture has its pros and cons, and our approach has continued to evolve. I'm just coming off our latest all-marketing in person onsite in San Francisco, which was incredibly recharging to be a part of. And I know we remain committed as leaders to strengthen a sense of community and connection, including supporting in-person gatherings periodically. Thank you again for sharing your thoughts. - Eric Petitt, Senior Vice President of Marketing
- 5.01 Dec 2023Sr. Enterprise Customer Success ManagerCurrent Employee
Pros
-W/L balance -Fair Comp -Great mgrs and co workers -Reasonable workload for role
Cons
-Limited growth opportunities -POC promoted at a slower rate -We practice transparency but were caught off guard by the lay offs last year. If theres a way to share that conversations are happening months before, than people could plan accordingly.
- 5.021 Nov 2023AnalystCurrent Employee, more than 1 year
Pros
There are amazing people here. The company truly cares about you and has great benefits. The culture is wonderful and leadership always encourages a work-life balance and to take your PTO. My manager is extremely supportive, and I love the work I do. Honestly, the best company I have ever worked for and I hope I can work here for a long time!
Cons
There are no complaints besides not promoting well-deserved managers and directors.
Glassdoor Response2wHi there! This awesome review brought a smile to my face! Creating a positive company culture is crucial for fostering a supportive and memorable environment for our Glassdoor team members, and it's wonderful to hear that your experience reflects that. Thank you for all that you do for Glassdoor! - Britney Martinez, Talent Acquisition Partner
- 4.09 Nov 2023Senior Customer Service RepresentativeCurrent Employee, more than 1 year
Pros
The best job I have ever had! The absolute best co-workers in attitude and output. High salary Unlimited PTO + the ability to actually use it B.E.N.E.F.I.T.S!
Cons
Difficult to prove ROI at times as brand is more of an elusive concept for some employers. Constant change in management over the past 2 years. Incremental change in compensation for GTM over the past year. Reduction in engineering staff has made bugs hard to resolve quickly
- 5.017 Nov 2023Anonymous EmployeeCurrent Employee, more than 8 yearsSan Francisco, CA
Pros
* Mission driven company helping people find a job at a company they love and making their work life better * Incredible colleagues. We truly live up to our value of "Good People" * Exciting time to be at Glassdoor as we transform from what we're known for (ratings, reviews, salaries) to becoming a platform Real Talk at Work.
Cons
* Budgets are tight and not hiring much right now. Tough economic environment
Glassdoor Response2wWe appreciate you taking the time to leave us a review! I agree that Glassdoor employees are truly "good people" and live up to that company value. It makes Glassdoor such a special place to be and makes worklife more enjoyable. I appreciate that you are excited to be at Glassdoor during this transformative time as we become the leading platform for conversations in the workplace. Thank you for sharing your experience and feedback, we appreciate you! - Britney Martinez, Talent Acquisition Partner
- 5.01 Dec 2023Sr Enablement specialistCurrent Employee, more than 1 year
Pros
Progression Opportunities Great Leaders Unlimited PTO
Cons
Short-staffed at times post riff
Glassdoor Response4dWe appreciate you leaving us a review. I completely agree, Glassdoor is a wonderful place to work, supported by great leaders. Transparency is a core value of our organization and it is a special thing to see this value woven into all our processes and demonstrated by leadership each day. Thank you for also being transparent in your feedback and for your hard work this past year. We appreciate you and everything that you do for Glassdoor! - Britney, TA Partner
- 5.013 Nov 2023Lead Product DesignerCurrent Employee, less than 1 yearChicago, IL
Pros
- Strong, supportive structure - Clearly stated, measurable objectives - Impressive benefits package - Quality equipment to work with - Transparency in the DNA of the company
Cons
- Too much transparency? Can that be a thing?
Glassdoor Response2dThank you for taking the time to share your experience working with us. It's heartening to hear your positive remarks about our supportive structure, clear objectives, benefits package, and the quality of equipment provided. We take pride in these aspects and are glad they're making a positive impact on your work experience. We strive to provide transparency not just at Glassdoor, but in the workplace everywhere. It is not always easy, but we strive for it as the ideal. Finally, you will see an increased focus on quality across the product and engineering teams as we go into the new year. We think this will not only improve our user experience and also team pride in the work we do.
Glassdoor Reviews FAQs
Glassdoor has an overall rating of 4.2 out of 5, based on over 1,052 reviews left anonymously by employees. 91% of employees would recommend working at Glassdoor to a friend and 71% have a positive outlook for the business. This rating has decreased by -2% over the last 12 months.
91% of Glassdoor employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Glassdoor 4.5 out of 5 for work life balance, 4.5 for culture and values and 4.0 for career opportunities.
