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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Lots of good employees have left because of poor management." (in 16 reviews)
- "Too many bosses or managers and over staff." (in 11 reviews)
- "It is a culture full of biased, power" (in 7 reviews)
- "Hours are long sometime." (in 6 reviews)
- "Not that it is a bad thing, but it can get disorganized and communication can get fuzzy." (in 6 reviews)
Reviews about "fast paced"Return to all Reviews
- 3.02 Sept 2016ManagerCurrent Employee, more than 3 yearsChicago, IL
No two days the same; fast paced; great benefits; work with intelligent and talented people.
Strategic plan?! Senior management is all over the place. Project on top of project on top of project. Micro-management.
- 4.021 Mar 2016Global Purchasing and Materials Management ManagerCurrent Employee, more than 8 yearsChicago, IL
Fast paced, energized company, growth opportunities.
The Work/Life balance is a challenge.3
- 5.09 Aug 2020Anonymous EmployeeCurrent Employee, more than 3 yearsChicago, IL
Fast paced company with excellent work life balance. Management is very transparent and supportive.
Small company. Has to go through the struggle of raising money
- 5.021 May 2015Anonymous EmployeeCurrent Employee, less than 1 yearItasca, IL
Great work/life ethic within a fast paced leading edge technology company. Moving downtown to be in the center of business and an active lifestyle. People are very supportive and always willing to help understand the products, services and language of our business.
Rapid growth means fast paced activity requiring rapid start-up. You must be willing to run with the herd or you will be left behind. Not for the timid or complacent.1
- 2.010 Apr 2018Software EngineerCurrent Employee, more than 1 yearChicago, IL
- Senior leadership has acknowledged the lack of process and is currently implementing a development process centered around SAFe methodology. - Compensation package is actually great for the most part; The benefits are top notch on paper. - The occasional pizza lunch and cultural events are nice, and the occasional surprise half days are a plus. - Talented, dedicated people work here - Opportunity is high with the current market share belonging to Gogo - The devops toolchain is actually quite nice; their support has been appreciated. - There are dedicated QE/QA engineers, If given the right opportunity, most of them could be full on software engineers here or elsewhere. - We have the potential to hire great talent with industry recognition of Gogo. - Flexible hours, I have never been hounded about needing to work remotely a couple days a week at most. I come in during a reasonable hour and leave when my work is done. DTO policy is probably team specific but fair expectations have been set. No one seems to actively abuse remote work or DTO policy. - The standard equipment issued to engineers is pretty up to date. I would prefer a windows machine but new macbook pros are standard issue it seems for new software engineer hires unless otherwise specified. You can easily get new equipment day of from IT.
- Lack of defined development process leads to too many frustrations to count - Poor team management. There have been some senior staffing changes, it is unseen currently as to how those changes will affect us at a individual level. - Oftentimes unable to get group participation on meetings (especially from those who are traditionally busy) - Overall poor internal team communication with external teams being overall disconnected from one another - Needlessly aggressive and arbitrary deadlines followed by no acknowledgement on completion. (This is a symptom of lack of process) - My opinion feels vastly undervalued. I feel often when I express my opinion, it's greeted with an explanation as to why i'm wrong, leaving me feeling as though my opinion wasn't even considered. The responses often times feel under informed and over simplified. - I feel somewhat alone despite a large team around me. Most people are unfortunately too focused on their task at hand to engage in other issues including team building. - I don't feel I have time for company tasks such as 'required' performance reviews let alone no time for socializing in lounge, etc. I feel that I can't take DTO as when I leave work I feel I am constantly playing catch up when I return leaving me behind. - For a while, I would rarely interact with management given their limited availability. This lead to me feeling like I'm not a priority and rather a nuisance. They have recently improved but this is a trend I have noticed across many glassdoor reviews. Point being, don't expect your manager to hold your hand through these processes. - Meeting schedules are hard for a lot of people here. If a meeting is scheduled for 10:30, it often times doesn't start until 10 minutes later. Frequently time is spent waiting for 'key' people to show up. - Some people don't actually read what I say in slack, jira, wiki, or email conversations. I find that I will take the time to explicitly write a problem I am having in detail and oftentimes the response I get back shows no indication they have even read the problem. The response is typically rather something to pacify my concern until ultimately I figure it out alone. - Stand ups currently carry little value. They are used currently to allow people to quickly spew out what they are working on rather than taking the time to try and collaborate together. Some members hijack meetings with multiple minute updates really that should be had as a sidebar conversation outside of standup. Leads to people just spouting status updates as quickly as possible and everyone zoning out. - Certain team members require being spoon fed information to succeed. If there is documentation readily available, instead of going there first, some of the team ask questions that would be front in center of the documentation. - Most work requests follow no process. I could be working on something thats 'high priority' today and the next day its the 'lowest priority'. There is little direction from a product road mapping perspective. Any given day, I don't know what my priority should be. We have a sprint plan and that is thrown out the window for whatever production issue is on fire, and whatever priority is that day. - Remote work is not supported well through process. Oftentimes leaves remote employee left feeling secondary and under valued. There have been steps to improve but ultimately its likely dependent by team. - I often times do not receive direct feedback unless it is negative. Prop points was implemented as a way to combat this however its underutilized in certain departments and teams. - Oftentimes I feel I put in more effort than what I get back in return. - The pace that's expected to complete tasks doesn't allow for proper process including documentation, testing, design discussion, etc. Simply put, its go as fast as you can until burnout, then rinse and repeat. Each day is a reflection of what your manager wants, not what has been previously discussed in sprint planning (almost non existent) - Communication is often times forced to be face to face. For instance I emailed HR business partner about a transfer, never received a reply. Point being, don't expect HR or many teams for that matter to jump through hoops to help unless you physically go there to discuss your problems face to face. - We don't embrace failure but rather make it scary. a lot of people seem on edge. - The teams seem to mesh well when given defined goals, I just feel there is littler organization as to how teams interact. - Changes to my respective project are often times not communicated. I'll find changes to the codebase I'm supposed to be working on changed sometimes by team members without any explanation behind them. Each instance I need to go out of my way to track down why the change was made, in short its frustrating and likely due to poor team communication. - Rarely get to design, or implement new functionality. I feel a majority of my role has consisted of writing documentation, tests, and organizing the project as a project manager / software lead. Your role coming in may vary from what you interviewed or were hired to do. - Almost no on the job training. I picked up the tools and process over time, but not as a reflection of managements help. - Did I mention employee turnover? Some people I work with are working on code that is almost comically under documented and supported. - I don't feel I have ever felt good about how people communicate internally here. It feels like they do not share the same goals and bicker internally. - Slight understanding barrier; Gogo is quite a cultural melting pot, this is ultimately a good thing however it does have its challenges. Occasionally I have had a hard understanding some thicker accents. I admittedly zone out during this time as I simply can't comprehend anything being said. - There are tools in place to help fix some issues (quarterly reviews, training, etc) however there is no accountability when people don't complete these things. I previously put in effort into these however stopped once I realized they were pointless. - Right now the stock price is one of the lowest points in its recent history.8Gogo Response6y
Thank you for taking the time to share your perspective of your experience over the past year here at Gogo. As you know, I recently joined the organization and have been diving in to better understand the current state. My role here is to drive the long-term vision, provide leadership to our team, and deliver solutions with an emphasis on speed, flexibility, and efficiency. Part of this is the SAFe implementation (completed last week). We are starting to see early wins through this process that directly address some of the concerns you raise. While I know this will not solve all of your concerns, I know this will make a large impact on many of them. Let’s work together on the others. Please feel free to reach out to me directly to further discuss any of your concerns in greater detail. Thank you for your feedback.