Golden 1 Credit Union Reviews

Updated 16 May 2021

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3.6
64%
Recommend to a Friend
69%
Approve of CEO
Golden 1 Credit Union President and CEO Donna Bland
Donna Bland
122 Ratings
Pros
  • "Good benefits, nice hours, great coworkers(in 14 reviews)

  • "Great benefits are in the company(in 13 reviews)

  • Cons
  • "But upper management bends over backwards to make that customer happy at the expense of your happiest(in 9 reviews)

  • "Not worth the low pay and the lack of trust and understanding from upper management(in 6 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 1.0
      Current Employee, more than 5 years

      HORRIFIC

      6 May 2021 - BSA Department 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      At this point there are NO pros

      Cons

      The current leadership of the above referenced department is horrific. The upper management including a newly hired manager will belittle you, talk down to and nothing you do will EVER be good enough. 8 people have left or have been let go in the last 12 months (not normal). If upper management does not get what they want or they feel attacked, they will definitely lash out until the other party (or department) surrenders, apologizes or admits they were wrong! Upper management lies and gossips about other team members in 1 on 1's (this behavior is coming from the executive level). Retaliation is real and it all gets ignored. We've attempted to provide feedback but are continually ignored. This current leadership is weak and they are using fear, guilt, shame, punishment and manipulation in their attemp to gain compliance and control. THEY ARE BULLIES. This behavior has become so toxic the team is struggling....the ENTIRE team is struggling. The integrity once had has been severely severed.

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      4 people found this review helpful
    2. 2.0
      Current Employee, more than 3 years

      Bad HR

      10 May 2021 - Corporate in Sacramento, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great service to members as G1 puts members and the community first

      Cons

      HR dept is one of the worst I have seen in a long time and this is not my first job. When something goes wrong, HR blames you even if you had zero control of the situation. This dept is also very shady, I hate to say it. Unless you are best friends with C level in HR, you are not in the spotlight regardless of the great work that you do or how many times you bend over backwards. People with less experience than you end up getting paid more and then are surprised when others find out.

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      3 people found this review helpful
    3. 4.0
      Current Employee

      Review

      16 May 2021 - Proccessor in Sacramento, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      There benefits are really good

      Cons

      Upper management is not very nice

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    4. 5.0
      Current Employee, more than 1 year

      Best employer

      3 May 2021 - Member Relationship Specialist II in Sacramento, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      There is not another financial institution that takes care of its employees like G1 does.

      Cons

      Nothing negative that I can think of

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    5. 5.0
      Former Employee, more than 5 years

      Member service rep.

      29 Apr 2021 - Member Service Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great place to work at.

      Cons

      Needs more branches in Southern California.

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    6. 2.0
      Current Employee, more than 5 years

      Jeopardy

      5 Mar 2021 - BSA investigations in Sacramento, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The best things about Golden 1 have been the people. I used to really enjoy working for the company. The team really bonded together well and it was like a family. Sure there were disagreements but at the end of the day we all bonded together.

      Cons

      My experience changed once our team was transitioned to the New VP. The expectations for individual team members is not realistic. Team members are micromanaged, hyper measured and under appreciated. It’s caused a toxic work environment, lack of trust and attrition. The tactics he has deployed has not been motivation it’s caused a decline of mental health.

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      5 people found this review helpful
    7. 1.0
      Former Employee, more than 3 years

      Toxic and partial management

      7 May 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You advance if you know right people. It's about who you know not how hard you work

      Cons

      Toxic, manipulative and horrible leadership

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      5 people found this review helpful
    8. 5.0
      Current Employee

      Members service representative

      1 Apr 2021 - Member Service Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits, great pay , great vacation plans

      Cons

      I can’t find anything bad with this company

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    9. 5.0
      Current Employee

      Good Company

      29 Mar 2021 - Back Office 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Management is great and they listen to their employees

      Cons

      Very busy and high work load

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    10. 5.0
      Current Employee, more than 5 years

      Great employer

      11 Feb 2021 - Member Service Specialist II in Sacramento, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits, great pay and bonuses, not super competitive with sales, great company culture.

      Cons

      Not many cons, you might get stuck with a bad branch but I haven’t experienced that. The other thing, The communication between the back office and branches is really bad. The back office tells members what they wanna hear. Not what they need to hear, and the branches have to clean up the mess.

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