Groupon Employee Reviews about "merchants"

Updated Nov 24, 2020

To filter reviews, or .

Found 70 of over 3,640 reviews

3.7
68%
Recommend to a Friend
71%
Approve of CEO
Groupon Interim CEO Aaron Cooper
Aaron Cooper
239 Ratings
Pros
  • "A great work environment with motivated relaxed team members and helpful senior management(in 206 reviews)

  • "Wonderful Culture and no dress code(in 160 reviews)

  • Cons
  • "Weird upper management at Rocket(in 84 reviews)

  • "Company really care more about its merchants(in 71 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    What people are saying about Groupon

    Join the conversation on
    Join the conversation on

    Reviews about "merchants"

    Return to all Reviews
    1. 1.0
      Current Employee, more than 3 years

      Avoid this company if you value your mental wellbeing

      Nov 24, 2020 - Account Manager in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nice office, free breakfast, drinks on Fridays

      Cons

      Toxic environment, Nepotism & discriminatory hiring and management operations, encouraged to lie to merchants to avoid paying them on time on numerous occasions. I witnessed bullying across various departments, no genuine career prospects in what is a declining business model. Senior leadership changes at a rapid pace.

      Continue reading
      1 person found this review helpful
    2. 2.0
      Former Employee, more than 1 year

      Good to start with... Bad to end with

      Sep 30, 2020 - Business Development Representative in Chicago, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I worked for Groupon for about 2 years, so this info will be regarding pre and post covid19. -Honestly, they give a pretty great training program. I feel like my sales skills were really improved over time with their structure and the way they initially train their reps. -Free snacks in office (though they were limited) -Good benefits and "unlimited PTO" (post-covid19 unlimited PTO was pretty much non existent and you had to get PTO double or triple approved weeks in advance) -Great peers and coworkers (for the most part) -Fun in-office environment before covid19

      Cons

      -company is going downhill -upper management and management in general have no idea what they are doing -micromanagement that seems to be getting pushed from C level employees -major changes in commission structure (started out making a decent commission percentage, then they changed to a smaller commission percentage with a larger base pay, then they took commission away all together and only paid on launched deals -they are always doing some weird sneaky things with your money (I've personally had to call into HR to receive bonuses that were missed on their end, and I had a coworker that was missing nearly 5K in commission) -the merchants you will reach out to are either out of business or HATE groupon -they encourage you to harass merchants to the point of legal threat -constant Zoom meetings to chat about "feedback" on the new program Groupon has laid out... employees give challenges on how their newly enforced pitch has been going over with merchants while upper management tells reps that they just need to do better and keep pushing -petty petty petty environment, everyone is talking about someone else, make sure to have all your ducks in a line because even if you have something in your personal life, Groupon managers will bring it to your professional life -no real sense of a promotional process, I know successful reps that have been exceeding metrics for months going on years and are still not promoted, while other reps that got lucky with a high selling deal get promoted or low performers get moved to a customer service roll instead of getting fired -awful communication overall -Groupon as a company is corrupt, they lied to their investors about where their money has come from and I know numerous current and former employees that are caught up in lawsuits with Groupon

      Continue reading
      3 people found this review helpful
    3. 4.0
      Former Employee, more than 1 year

      Wonderful culture, challenging business model

      Sep 16, 2020 - Director in Chicago, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Engaged associate community with significant resource groups and cutting edge technology. Executive Leadership Team (ELT) is clear regarding the priorities and communicates frequently.

      Cons

      Challenging business with COVID-19 restrictions on consumer behavior. Questionable competitive moat if Google/Facebook/Amazon/Walmart decide to invest in building relationships with merchants at scale.

      Continue reading
      Be the first to find this review helpful

      Groupon Response

      Global TA Manager

      Thanks for your review and we certainly appreciate your "Advice to Management." We will be sharing your feedback with Sr. Leadership. Thanks for all you do!

    4. 5.0
      Current Employee, less than 1 year

      ok

      May 28, 2020 - Software Engineer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      good benefis, possibility to grow and learn new skills

      Cons

      Company really care more about its merchants

      Be the first to find this review helpful
    5. 2.0
      Current Employee, more than 5 years

      Stay away, especially now

      May 15, 2020 - Project Manager in Chicago, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Lots of autonomy depending on your team, time off, matched 401k

      Cons

      Lack of leadership, chaotic, screwing over merchants

      Continue reading
      2 people found this review helpful
    6. 4.0
      Current Employee

      Great environment

      Apr 13, 2020 - Account Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Excellent training, culture and management

      Cons

      Does not pay in comparison to other sales jobs and it seems as the company doesn’t always have the merchants best interests in mind

      Be the first to find this review helpful
    7. 5.0
      Current Employee, less than 1 year

      Great company!

      Mar 5, 2020 - Merchant Development Representative in Chicago, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Groupon is so fun to work at. They care about their employees and make work a fun place.

      Cons

      Merchants yelling at you all day long. Not always bad though.

      Be the first to find this review helpful
    8. 1.0
      Current Employee, more than 1 year

      Analyst

      Apr 8, 2020 - Data Analyst in Chicago, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nothing to think of this drowning organization

      Cons

      Worst management, Going nowhere, Fooling employees/merchants/customers

      Be the first to find this review helpful
    9. 5.0
      Former Employee, more than 1 year

      Key Account Manager

      Jan 13, 2020 - Account Manager in Dubai
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Group-on growing so fast in short time , and give you a lot of benefit and good experience

      Cons

      Answer merchant questions by taking inbound calls or inquiries and driving merchant loyalty and retention through exceptional service levels  Handle post-sale merchant communications, conflict resolution, and compliance on merchant deliverables, resolving client issues effectively in a timely manner  Focus on servicing merchant inquiries, resolving issues and optimizing deal campaigns with existing Groupon merchants.  Develop familiarity with each merchant’s business, including but not limited to: products and/or services, consumer demographics, consumer ratings, points of competitive differentiation, merchant economic model, and revenue/profit drivers

      Be the first to find this review helpful
    10. 4.0
      Former Employee, more than 1 year

      Pretty good place to work....but don't get comfortable

      Jan 21, 2019 - Business Development Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Diversity Everyone knows the company Great training

      Cons

      Many merchants have been burned and won't give you the time of day. You can expect layoffs multiple times per year

      Be the first to find this review helpful
    Viewing 1 - 10 of 70 Reviews

    Popular Careers with Groupon Job Seekers

    JobsSalariesInterviews

    Work at Groupon? Share Your Experiences

    or