Grubhub Reviews

Updated 12 May 2021

To filter reviews, or .
3.9
75%
Recommend to a Friend
84%
Approve of CEO
Grubhub CEO  Matt Maloney
Matt Maloney
477 Ratings
Pros
  • "Occasionally get free food (Red Robin, for example, gives drivers an order of fries for free(in 86 reviews)

  • "Leadership truly cares about their employees and work/life balance(in 57 reviews)

Cons
  • "You need a reliable car/wear and tear(in 44 reviews)

  • "Long wait time for any pay problems and no direct number for driver care, only an email with a 5-7 Day response wait(in 37 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. Grubhub - Corporate | Division of Grubhub
    Featured Review
    Helpful (3)

    "Love it Here!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Inside Sales Executive in Detroit, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Grubhub full-time for less than a year

    Pros

    Benefits + Perks; World class organization; Great leadership and managers; world class sales process; incredible onboarding; incredible community and culture; competitive; Great commission structure; Great hours; Around the clock care; Freedom + Flexibility to achieve goals; Great mentor program.

    Cons

    I can't think of any cons.

    Continue reading
  2. "Good"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - BPO in Greater Noida
    Recommends
    Positive Outlook

    I worked at Grubhub full-time for more than a year

    Pros

    Honest, concerned, good team mate, can work in immense pressure, focussed, hard working and puntual

    Cons

    Being too critical of yourself Attempting to please everyone Being unfamiliar with the latest software

    Continue reading

  3. "why"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Human Resources Assistant in Lucknow
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Grubhub full-time

    Pros

    nothing good here please dont join

    Cons

    lots of cons are here

  4. "It is a good company ."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Developer(.NET) in Noida
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Grubhub full-time for less than a year

    Pros

    Because of the company progress.

    Cons

    To work hard in the company .

  5. "Marketing Manager"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Grubhub full-time

    Pros

    work environment and company culture

    Cons

    Nothing which i can think for now.

    Continue reading
  6. COVID-19

    "Semi Okay Benefits, but this is a Sales Role"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Restaurant Fulfillment Specialist in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Grubhub full-time for less than a year

    Pros

    Grubhub really focuses on personal learning and would host bi-weekly Zoom calls about the BLM movement, inequality in the workplace, promoting women in tech, etc. It was great! The company is focused on creating a great community of well-rounded and educated people. Overall, some of the nicest people I have ever worked with. You will ask a question and have 10 people ready and willing to help you understand the answer. Amazing support from your peers. Decent perks and benefits.

    Cons

    The Managers in this department play favorites and either micromanage or are never around for support. You get most of your support from other coworkers in the trenches with you. I have a long-time operations background and honestly, this job is better for a salesperson. You push restaurants into onboarding when they aren't ready so you can get paid out more, you are pushed to sell owners on restaurant concepts that will fail and you are constantly stressed about metrics. Managers will have one on ones and all you talk about is how badly you are falling behind in numbers compared to your teammates. They changed the commission completely and are now paying out reps even less than before. You definitely need a sales mindset and need to feel motivated by money to do well. You won't be asked to work on projects and will be told to stay in your lane if you express interest in doing more than your job requirement. Your job is to onboard restaurants, hit your metrics and that's it. No real room for growth.

    Continue reading
  7. COVID-19
    Helpful (1)

    "Solid First Job"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Inside Sales Executive 
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Grubhub full-time for more than a year

    Pros

    Training is pretty great ( this was my first job out of college really showed me the ropes ) People are great Perks are nice Remote ( for now )

    Cons

    The turnover rate is extremely high. I can't count the number of people I've seen leave in just the past year Metrics are strange due to our environment. Holding us to a higher number of sales when half the places we're calling are closed due to covid? Plus the zips are burnt out No room to move at all, you're stuck in the same position Can't take PTO, because if you do you need to make up the Talk time and sales you missed

    Continue reading
  8. "Great culture, balance"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Data Scientist 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Grubhub full-time for more than 3 years

    Pros

    Fun culture Diverse environment Lots of sharing of ideas Work life balance

    Cons

    Lots of good people moving on to great opportunities lately. Shows that it's a great place to grow, but it's sad to see people go

  9. Grubhub - Corporate | Division of Grubhub
    Helpful (2)

    "Would never recommend sales @ GrubHub"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Restaurant Sales Executive 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Grubhub full-time

    Pros

    $ for free food every week, good benefits, potential for travel

    Cons

    Where to begin.... - Way too much focus on metrics that don't always result in success. You are required to get 60 min of talk time per day by cold calling into markets that have been ran through a dozen times over. Territories are shared which leads to arguments among reps, broken rules, and lost deals - Management is a toss up, and there is a complete lack of diversity in leadership. Bad managers are not held accountable, favoritism is rampant, promotions are few and far between - Extremely high turnover and burnout. New hires are quitting after a couple of months - don't be one of them - Little focus on development and career growth. Nowadays if you make it through ramp, you've only proven that you can simply keep yourself on the phone (most of it spent being yelled at by restaurants who have been called by GrubHub 10 times in the past month) and have gotten lucky enough to hit quota in the process. From there you are on your own as there didn't seem to be any requirement for managers to actually monitor your performance.... - GrubHub is not keeping up with the competition. Market share has tanked in every major city over the past two years and you constantly find yourself selling against GrubHub/3rd party

    Continue reading
  10. "Good company to build experiences"

    4.0
    Current Employee - Engineering Manager in New York, NY
    No Opinion of CEO

    I have been working at Grubhub full-time for more than 3 years

    Pros

    Great work life balance. Meal perks. Diversity. Modern Tech stack.

    Cons

    Compensation could be better. When compared to other Tech companies, could be bit more aggressive in executing projects.

Viewing 1 - 10 of 827 Reviews

Popular Careers with Grubhub Job Seekers

Delivery Driver
Learn About the Job
JobsSalariesInterviews
Customer Service Representative
Learn About the Job

Work at Grubhub? Share Your Experiences

Grubhub logo
or