Hilton Grand Vacations Reviews | Glassdoor.co.in

Hilton Grand Vacations Reviews

Updated 16 April 2019
547 reviews

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3.3
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Hilton Grand Vacations President Mark Wang
Mark Wang
292 Ratings

Employee Reviews

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Pros
  • "Treated well, great benefits, awesome management" (in 37 reviews)

  • "Great benefits and team member travel program" (in 26 reviews)

Cons
  • "It’s like a high school playground inside the call center" (in 14 reviews)

  • "Long hours in hospitality business definitely, dealing with rude or disgruntled guest" (in 12 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (5)

    "AMAZING COMPANY TO WORK FOR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Lead in Chicago, IL (US)
    Current Employee - Team Lead in Chicago, IL (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton Grand Vacations full-time (More than 3 years)

    Pros

    Let me start by saying I rarely write reviews for anything, however I felt the need to write this one. I started working for Hilton Grand Vacations call center in Las Vegas in September 2013. I landed there after being fed up with the fly by night companies. My plan was to work in the call center for 6 months and transfer to selling timeshare. Needless to say that didn't happen. Never did I imagine working in a call center selling vacation packages could be so lucrative. My first full year in I made 80k. Not only was the money great but so were the people I worked with as well as management. You form a family bound. The company acknowledges their employees with Award Ceremonies, Dinners at 5 star restaurants. Auctions giving away thousands in merchandise from Tv's, vacations, jewelry etc. Spiffs which involved Amex and Visa gift cards. After 2 (1/2 )years, I decided to follow my passion of selling timeshare but not for Hilton. Needless to day after about 6 months and hoping from company to company the grass was not greener on the other side. I returned back to Hilton and was ecstatic about being back. I transferred to Chicago excited that Hilton had a similar position in Chicago selling same vacation packages face to face to hotel guest. Giving me the opportunity to be around family while not giving up what I absolutely loved. Had this position not been here in Chicago I would still be in Las Vegas. They don't put a cap on your earning potential so you truly create your own paycheck. The team travel program is Top Notch.

    Cons

    Standing on my feet all day.

    Advice to Management

    Keep Striving For More Vacation Destination

    Hilton Grand Vacations Response

    2 Aug 2018 – Talent Acquisition

    Thank you for taking the time to leave us a review and providing your honest feedback on your experience at Hilton Grand Vacations. We appreciate you sharing this tremendous career journey story and... More


  2. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee in Orlando, FL (US)
    Current Employee - Anonymous Employee in Orlando, FL (US)
    Recommends

    I have been working at Hilton Grand Vacations full-time (Less than a year)

    Pros

    Nice working atmosphere and I love their overtime thing

    Cons

    Nothing from my side

    Hilton Grand Vacations Response

    17 Apr 2019 – Social Media Specialist

    Thank you for providing us with your feedback. We appreciate your comments and are pleased to hear that you are enjoying your time working at Hilton Grand Vacations. Thank you for being part of the... More

  3. "Great Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Representative in Waikoloa, HI (US)
    Current Employee - Marketing Representative in Waikoloa, HI (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton Grand Vacations full-time (More than a year)

    Pros

    Amazing Health / Life / Dental Insurance. Amazing Travel benefits with Hilton hotels.

    Cons

    Management have their favorites, but that's kinda expected in all companies. Management needs to do a better job training, I have gotten more help from my coworkers than some of my managers. It is a corporate company so comp changes aren't in the favor of employees.

    Advice to Management

    Be more involved with training and support.

    Hilton Grand Vacations Response

    15 Apr 2019 – Social Media Specialist

    Thank you for your feedback. We are glad to hear that you are enjoying our benefits packages. Your comments have been shared with leadership and we encourage you to speak directly with your manager... More


  4. "great team environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton Grand Vacations full-time

    Pros

    awesome work environment with supportive team members. the benefits are great as well.

    Cons

    there could be more opportunities to grow

    Hilton Grand Vacations Response

    11 Apr 2019 – Social Media Specialist

    Thank you so much for your review! We're happy to hear that you are enjoying your experience at Hilton Grand Vacations and thank you for your service!


  5. "Hard to Master, but if you can, worth the effort"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vacation Counselor
    Former Employee - Vacation Counselor

    I worked at Hilton Grand Vacations full-time (Less than a year)

    Pros

    Great commission plan, beautiful location

    Cons

    Very difficult to make sales.

    Hilton Grand Vacations Response

    17 Apr 2019 – Social Media Specialist

    Thank you for your review. We are pleased to hear your positive feedback on our compensation and have shared your comments with our leadership team. Thank you for your candor and we wish you the... More


  6. "Great work environment - challenging role"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Orlando, FL (US)
    Current Employee - Sales Associate in Orlando, FL (US)

    I have been working at Hilton Grand Vacations full-time (More than a year)

    Pros

    Great company - many benefits. Pay is basically commission.

    Cons

    This involves making unsolicited outbound calls for 6 hours - about 95% are answering machines. Many of their members disconnect once you self identify. You have to be able to handle rejection.

    Hilton Grand Vacations Response

    1 Apr 2019 – Social Media Specialist

    Thank you for your review! We appreciate your comments and thank you for being a part of the Hilton Grand Vacations team.


  7. "mehhhh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reservations Agent in Orlando, FL (US)
    Current Employee - Reservations Agent in Orlando, FL (US)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Hilton Grand Vacations full-time (More than a year)

    Pros

    Nice people. Nice Environment. Good stepping stone job,

    Cons

    Promises you after a years of work you are able to make 4k-5k a month.

    Hilton Grand Vacations Response

    9 Apr 2019 – Social Media Specialist

    Thank you for taking the time to provide us with your feedback. We are glad to hear that you enjoy our work environment however disappointed to hear your displeasure with our compensation packages... More

  8. "it was ok"

    StarStarStarStarStar
    Former Employee - Inbound Sales Representative
    Former Employee - Inbound Sales Representative
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hilton Grand Vacations full-time (More than a year)

    Pros

    fun environment, fun co-workers, great pay

    Cons

    Never gives PTO, get bonuses taken away if you miss a certain amount of days, constantly changing comp plan, mandatory extra hours during busy months

    Hilton Grand Vacations Response

    5 Apr 2019 – Social Media Specialist

    We are disappointed that your experience was not what you expected. Feedback is such a significant part of our culture and values, we will share your comments with leadership. Thank you for your... More


  9. "Great benefits, not great culture"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hilton Grand Vacations full-time

    Pros

    Company values its employees and pays accordingly

    Cons

    Top heavy organization
    Lack of team development
    Lack of emphasis on personal development- very budget conscious

    Hilton Grand Vacations Response

    1 Apr 2019 – Social Media Specialist

    Thank you for taking the time to offer your feedback. We provide many training tools for our HGV Team Members to leverage to succeed. We encourage you to speak directly with your manager to come up... More


  10. "Great Job For Serving"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Orlando, FL (US)
    Former Employee - Server in Orlando, FL (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hilton Grand Vacations full-time (Less than a year)

    Pros

    Treated well, great benefits, awesome management

    Cons

    Had to move, location, some unprofessional management

    Hilton Grand Vacations Response

    13 Mar 2019 – Social Media Specialist

    Thank you for your feedback. We are glad to hear that your experience with Hilton Grand Vacations was positive. We certainly appreciate the contributions you made and wish you the best of luck in... More