Holiday Extras Travel Agent Reviews
Updated Feb 20, 2022
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Found 28 of over 218 reviews
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Approve of CEO
Matthew Pack
15 Ratings
- Former Employee★★★★★
Pros
Hoping for best job oppurtunity
Cons
Good experience working with the company
- Former Employee, more than 3 years★★★★★
Pros
General well-being, support and fun
Cons
Call centre progression can be difficult
Continue reading - Current Employee, less than 1 year★★★★★
Pros
Given your own laptop. Can work from home. Everyone seems friendly and very helpful
Cons
too early to say but everyone seems so lovely.
- Former Temporary Employee, less than 1 year★★★★★
Pros
the team is friendly and up beat and can't recommend enough.
Cons
There's nothing to dislike about the company
- Former Contractor, less than 1 year★★★★★
Pros
Absolutely no pros whatsoever - dreadful company
Cons
As a travel consultant you’re treated like an idiot in a cage. The training was not sufficient and the ethos seems to be learning by making a mistake which you then get told off for. The line managers are patronising and condescending and you’re micromanaged within an inch of your life. I cried during every shift. There’s also ZERO diversity. In the training all the videos they make you watch demonstrating the airport products feature white men. One exercise I was given was to respond to a complaint by a customer who was put in a disabled room by mistake and didn’t like the handrails. Wrong on so many levels. More cons… Shifts are dumped on you with no option to change.
Continue readingThank you for your review - as a company that cares about its people, understandably, we were sad to read this feedback. We’re really keen that our new starters have the support and development needed to be able to provide the best service to our customers. This is why we have dedicated Contact Centre Training Managers who design and deliver a full 2-week induction programme to give new starters the confidence and knowledge necessary to do their jobs well. We’re sorry to hear that you felt this training didn’t meet your expectations, as well as reading your other comments about working in the team. So we can understand more about your experience and how we can do better, we’d like the opportunity to speak to you about this in more detail. If you would like to get in touch, please send me a message at: mclarkecowell@holidayextras.com. If I don’t hear from you, we wish you all the best for the future.
- Former Employee, less than 1 year★★★★★
Pros
A great positive energy and outlook on the workplace and working lifestyle - very good training given - lovely building to work in.
Cons
The location (newingreen) is a bit far and hard to get to if you don't have a car.
Continue reading - Current Employee, less than 1 year★★★★★
Pros
Not bad it’s okay I guess
Cons
Long hours hate it there
Continue reading - Former Employee, more than 5 years★★★★★
Pros
Best company I've worked for, from the way they treat their staff, to the way they handle adversity in a global Pandemic. the wellbeing of the staff, their families and the morals of this company are so good, its a great place to work, and I only left to concentrate on a new business venture, I wish HX all the very best for the future, I will always remember my time here, its been an honour to work for you, thank you
Cons
sometime it rained a little bit lol
Continue reading - Current Employee★★★★★
Pros
Nice people and good benefits
Cons
Progression is dependent on who you are rather than what you know.
- Former Employee, more than 1 year★★★★★
Pros
Work from home and profit share
Cons
Call centre not appreciated and treated different from rest of company
Continue readingHoliday Extras Response
Group People Director
Thank you for your feedback. I’m sorry to read your comments about the Contact Centre. The CC are at the frontline of our business and we value the contribution of each and every person. Like many companies during this time, we’ve had to take some very difficult decisions, including making redundancies. While the decisions in themselves were contrary to how we normally operate as a business, having explored all viable alternatives, we had no choice but to reduce the size of our team. In doing so, it was important that we created a process that treated people with fairness and compassion throughout. Please be assured we did everything we could to make people feel valued and supported so they could leave with the dignity and respect they deserved. We also continue to offer support through our HX Alumni group on Facebook. If you think we could have done better and would like to provide specific feedback, please do email me at kwakeman@holidayextras.com. If I don’t hear from you, I’d like to take this opportunity to thank you for your contribution to Holiday Extras and I wish you all the best for the future.
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Associate Director of People