HomeServe UK Reviews

Updated 29 Apr 2021

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3.9
76%
Recommend to a Friend
65%
Approve of CEO
HomeServe UK CEO John Kitzie
John Kitzie
26 Ratings
Pros
  • "Just a great place to work, great product and great culture(in 75 reviews)

  • "The professional manner the Senior Management team at Homeserve handled the impact of Covid19(in 55 reviews)

  • Cons
  • "Based on the outskirts of Walsall(in 28 reviews)

  • "Lack of understanding of what goes on day-to-day from senior management(in 22 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 10 years
      Featured Review

      Amazing company to work for!

      23 Nov 2020 - Benefits Manager in Walsall, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I have been with HomeServe for 10 years now and it is by far the best company I have ever worked for. I love that we look after both our Customers and our People. HomeServe offer brilliant opportunities to develop your career further and are extremely supportive on that journey. The compassion and care has been demonstrated throughout COVID too - leaders have ensured that all employees are fully informed by daily communication and that they are kept safe. This goes for our Customers too. I would highly recommend working at HomeServe.

      Cons

      There are no cons about working at HomeServe

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      1 person found this review helpful

      HomeServe UK Response

      Thanks for leaving us a review.

    2. 1.0
      Former Employee

      very nice environment

      14 Oct 2019 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      its a very nice firm , we can develop more from there

      Cons

      they dont give increments

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    3. 1.0
      Former Employee

      Poorly managed and a complete lack of ethics

      18 Mar 2021 - Anonymous Employee in Walsall, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pay package was good but this was due to the revolving door at senior levels

      Cons

      There is a complete lack of ethics in the organisation starting from the very top. For example, the CEO had a helipad in the car park and another at his home. Every morning he would have both a helicopter and his company chauffeur driven car set out from his house and wait at the office until he left so that he could choose which form of transport he would take at any point in time. Let me be clear, he had BOTH a company helicopter AND a company chauffeur driven car make the round trip from his home to the office every single day. Putting aside the enormous environmental impact there is still the huge financial cost. A helicopter? Really? It speaks to me of a very fragile ego. The there is the issue of high pressure and misleading sales tactics. During my time with the company they voluntarily had a ban on all new sales of their primary product, insurance to cover accidental damage to the water supply line from the curb outside your home to the outside of the building. They rushed in this voluntary ban before the regulator could put their own ban in place. In order to keep a revenue stream in place they obtained an outsourcing contract selling extended warranties for power showers using high pressure sales tactics on OAPs, such as, "well, if you can't afford £120 a year could you do £10 per month?"

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    4. 3.0
      Former Employee, more than 3 years

      Ok but could be better

      23 Apr 2021 - Manager in Walsall, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free on-site parking, canteen and good work life balance

      Cons

      There is a lack of learning and development even when requests have been discussed and submitted with line manager. You don't hear anything back despite chasing up multiple times. After a few years of chasing you give up. Saw the lack of BAME faces from senior management level and above to a good indicator of the lack of diversity. It's always the ones that shout the loudest and often in cliquey circles that brags about how great it a workplace Homeserve is. It was ok. Room for improvement in areas of delivery, process improvement and prioritisation

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      1 person found this review helpful
    5. 5.0
      Current Employee, more than 10 years

      LOVE HOMESERVE

      29 Apr 2021 - Service Excellence Manager in Birmingham, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      One of the greatest work places

      Cons

      If certain people within the business do not like it here, they should leave rather than disrespect the company who provides for them and there family

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    6. 5.0
      Current Employee, more than 10 years

      great place to work

      29 Apr 2021 - Health & Safety Administrator in Walsall, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Locality, the company itself great name and great people. Good pay and the flexibility.

      Cons

      There is nothing bad to say

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    7. 3.0
      Former Employee, less than 1 year

      Good developement opportunities

      4 Apr 2021 - Claims Handler in Nottingham, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      .) great induction and development opportunities .) good workplace athmosphere and self-serve canteen space .) good knowledge hub (intranet) .) friendly and inclusive colleagues .) fair treatment after my 6 months probation ended .) company underwent many positive changes like customer champion, ten fustomer promises, multi-cultural work environment

      Cons

      .) low entry salary for claims handler .) FCA regulated, very strict policies .) complicated complaints logging system, plenty submenus, categories .) although experienced in customer service (>5 years), smt very abusive customers (understandable due to natue of business which involves authorization/rejection claims and customers who make a claim are in a difficult life situation) .) has impact on mental health and private life too (I had to split up with my boyfriend) .) inflexible working hours (eg. 3 week rotation with morning shift, afternoon shift and eveningshift)

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    8. 3.0
      Current Employee, more than 5 years

      Not bad overall but could be better

      27 Apr 2021 - Customer Service Representative (CSR) 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Onsite parking. Decent equipment to work with. Good benefits. Good people. Did well coping with the pandemic.

      Cons

      Poor direction when it comes to staff development. Face fits mentality. Poor middle management with poor consistency and no direction. Slow to develop technology and behind competitors on the technology side.. e.g website. The company seems very reactive and not proactive.

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    9. 1.0
      Current Employee, more than 1 year

      Fed up

      5 Mar 2021 - Field Service Engineer in Coventry, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Being there for customer in a time of need

      Cons

      As engineer you will always be at the bottom of the pile at homeserve even though we are the driving force of the company. This company are to quick to throw staff under the bus hence why there loosing all there good engineers . The gas industry is small world and homeserve have earned themselves a bad reputation for the way they treat employees , they will struggle to recruit good ones in the future now. Moral is down across all teams numbers are dropping and Managers keep blaming this is on the pandemic. Let me tell you it has nothing to do with the pandemic why engineers are leaving they are leaving because they have had enough. It’s like senior manager wake up in the morning and think how can we make there job any harder let’s bring another performance target out or let’s do random check ups on them like we don’t get monitored enough.

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      3 people found this review helpful
    10. 5.0
      Current Employee, more than 1 year

      Great place to work

      9 Apr 2021 - Business Analyst in Walsall, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      People, Work/Life Balance and great support during Covid

      Cons

      Recently a lack of cohesive strategy for the future

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