HostGator.com Reviews | Glassdoor.co.in

HostGator.com Reviews

Updated 10 Feb 2020

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3.8
73%
Recommend to a Friend
20%
Approve of CEO
HostGator.com General Manager Suhaib Zaheer    (no image)
Suhaib Zaheer
23 Ratings
Pros
  • "Free lunch, relaxed environment, easy to move up if you are motivated(in 100 reviews)

  • "Free food / coffee; beer on Fridays(in 37 reviews)

Cons
  • "5 chats minimum at a time or had to be on a call and 1 chat at the same time(in 26 reviews)

  • "Low pay in general for the industry(in 19 reviews)

More Pros and Cons
  1. "Its nice to work in the company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - SEO Team Lead in Nashik
    Recommends
    Positive Outlook

    I have been working at HostGator.com full-time for more than 3 years

    Pros

    Hostgator is one of the largest brand in terms of hosting and to be with hostgator and experience its working is a wonderful experience

    Cons

    Hostgator Recrutment procedure is something which cant be admire as they need to be more concern about their current employees rather than looking for new TEAM LEADS AND SHIFT LEADS

    Continue reading
    HostGator.com2012-06-15
  2. "Bad culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at HostGator.com full-time for more than a year

    Pros

    Good entry level/ foot in the door

    Cons

    Culture is very poor and needs revamp

    HostGator.com2020-02-11
  3. "A good launching point"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at HostGator.com full-time for more than 3 years

    Pros

    Relaxed environment, casual dress, catered food, great people.

    Cons

    Lower levels of management is hit or miss, despite having a training department you are pretty much on your on if you want to learn new skills, the environment has become very sales-y, like any brand owned by a large corporation there are some very rigid policies that have a negative impact on work/life balance

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    HostGator.com2020-02-07
  4. Helpful (1)

    "Fun but with very real flaws"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Administrative in Houston, TX
    Doesn't Recommend
    Disapproves of CEO

    I worked at HostGator.com full-time for more than a year

    Pros

    Pros: Culture committees which are excellent, free food several days. Enjoyable coworkers for the most part. Diversity at the Web advisor 1 level. Most managers & trainers with good intentions to help, a few are very good. Found a better job with higher pay elsewhere, but I did learn there and enjoyed most of the people there.

    Cons

    Cons: They fire 50-60+% of the workforce each year, with draconian PIP policies. They hire for the busy season, Black Friday then create changing policy reasons to fire for revenue later. You could work there years and do a great job, but if you fall a half percent in one metric you are on a PIP for two months for all metrics. Ask veterans, most are the only ones from their training classes left. After Web 1, onboarding and very minimal HAL (billing software) and 365 email training, training disappears at the WA2 level. Many managers at all levels don't know what to do for highly technical calls/cases and ask you to ask others for help or escalate. Also Confluence staff works hard and is good, but is small so articles are often very dated, you've never been told about several by management or you don't have access to many sections. Most managers (not all, some are very technical) don't have root experience and can't train, so it's blind leading the blind after basic things. Not their fault, it's upper leadership for not developing or funding their training. The company doesn't pay for outside training like Linux Academy, nor do managers or trainers show you beyond Bash basics, but you are expected to know about them and breaks to move up often or succeed at upper levels. Very little diversity on the Tier 4 level, although there are a few good people, it badly needs to be addressed, a lot of tribal knowledge which creates a gate keeper system. Many gossipy cliques who are extremely nosy and won't genuinely help others there not friends within upper tiers. The company doesn't fully fund trainers for needed advanced classes or have leadership that is trained with root and case experience, so the company would rather fire via 2 month PIPs than train or retain. They have fun/engagement but don't be fooled by the Gator mascot and party themes. They don't care and will mass fire at the drop of a hat to save their numbers in competition with Bluehost and other EIG brands.

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    HostGator.com2020-02-03
  5. "Was great before the sellout/outsourcing, then a downward spiral into disaster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support Engineer in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at HostGator.com full-time for more than 3 years

    Pros

    Not much by the end of it. A benefit was that the management and company as a whole didn't care about employees enough that you were mostly left alone to do your job in peace, they were too busy elsewhere to micromanage.

    Cons

    All pros were eventually taken away. They removed their food catering, bi-monthly shoulder massages, team outings, anything that helped with morale was taken away. The company started to majorly outsource jobs to other countries, where customers suffered from sudden jarring language barrier issues, ticket and chat queues that were well into the hundreds [meaning extremely long wait times, especially tickets - taking WEEKS] and took their anger, frustration, and confusion out on agents, who would then suffer via management. Agents aren't paid well to deal with the ever-increasing high stress environment, and often forced to do tasks that were well outside of their paygrade constantly, yet were never compensated or given promotions despite working on tasks/queues that were meant for higher level agents. The US offices are now down to just one I believe, the rest being completely outsourced.

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    HostGator.com2020-01-23
  6. "Great place if your not looking for more"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Pending in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at HostGator.com full-time for more than a year

    Pros

    Team is always there to help if you need it, Very positive attitudes and work flow.

    Cons

    Low pay, not very good benefits

    Continue reading
    HostGator.com2020-01-16
  7. "HostGator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Web Advisor I in Houston, TX
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at HostGator.com full-time for more than a year

    Pros

    Perks: free food, active insurance immediately, company events, and raffles, vacation

    Cons

    Low staff, Call center environment, Stress for those with no experience in tech. Must meet stats. Frequent change, never get comfortable.

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    HostGator.com2019-12-02
  8. "People were great but the pressure of sting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Web Advisor 

    I have been working at HostGator.com full-time for more than a year

    Pros

    Flexible in time of day you need to work. Good starting pay. They do have good opportunities for those that want to get certified

    Cons

    Horrible experiences with customers. Think the worst possible.

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    HostGator.com2019-11-16
  9. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Juniors Sales Associate in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at HostGator.com full-time for less than a year

    Pros

    Wage, environment, & staff , learning process very straight forward

    Cons

    Amount of work , worked like a robot

    HostGator.com2019-10-21
  10. "Web Advisor 1&2"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at HostGator.com full-time for more than a year

    Pros

    Opportunity for advancement, Entry level,They train you from start to finish you just need a drive to learn.

    Cons

    They do purges, metric's flexate, push sales on customers,job security doesn't feel consistent and you feel like a number.

    Continue reading
    HostGator.com2019-10-29
Found 406 reviews