HostGator.com Reviews | Glassdoor.co.in

HostGator.com Reviews

Updated 8 April 2019
389 reviews

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3.3
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Suhaib Zaheer
13 Ratings

Employee Reviews

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Pros
  • "Free lunch, relaxed environment, easy to move up if you are motivated" (in 97 reviews)

  • "Creative and personal freedom (No dress code, no judgements about who you are" (in 30 reviews)

Cons
  • "Low pay in general for the industry" (in 18 reviews)

  • "As a technical support agent, the training focus is pushed more towards customer service than actual technical knowledge" (in 15 reviews)

More Pros and Cons

  1. "Its nice to work in the company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SEO Team Lead in Nashik
    Current Employee - SEO Team Lead in Nashik
    Recommends
    Positive Outlook

    I have been working at HostGator.com full-time (More than 3 years)

    Pros

    Hostgator is one of the largest brand in terms of hosting and to be with hostgator and experience its working is a wonderful experience

    Cons

    Hostgator Recrutment procedure is something which cant be admire as they need to be more concern about their current employees rather than looking for new TEAM LEADS AND SHIFT LEADS

    Advice to Management

    Just Keep


  2. "Great place to start out"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX (US)
    Former Employee - Anonymous Employee in Austin, TX (US)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at HostGator.com full-time (More than a year)

    Pros

    I learned a lot and the environment was laid back.

    Cons

    After a few years I was still in the same role. There is not a lot of upward movement.

  3. "Most annoying job ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Web Advisor in Houston, TX (US)
    Current Employee - Web Advisor in Houston, TX (US)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at HostGator.com full-time (More than a year)

    Pros

    Free food and beer. Great co coworkers

    Cons

    Back to Back calls. Unrealistic metrics. Forces you to sale and mention products. Worst customers ever to talk to.


  4. Helpful (3)

    "If you need a job, great. If you want to succeed, run!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Houston, TX (US)
    Former Employee - Technical Support Representative in Houston, TX (US)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at HostGator.com full-time (More than a year)

    Pros

    Easy to get hired (only requirement is customer service experience), great benefits, free beer/food, no dress code, easy location to commute to

    Cons

    As a technical support agent, the training focus is pushed more towards customer service than actual technical knowledge. Customer service training is great however, when you hire people JUST for their customer support experience and not for their technical knowledge it makes it really hard to provide a positive customer experience when you are not knowledgable in the area that you are required to assist. We are trained on how to use the internal systems and how to submit support tickets. We are given a free domain and hosting package as a way to train us technically. We are told to build a website for a final grade in training...that is the extent of our technical training. We are taught "big" words and do not know what most of them truly mean. When asking for assistance or clarification, we are told to read an article...often the same one available to the general public. Once we are out of training, there is virtually no managerial support. Even if a customer requests a manager, we are told NOT to escalate the call. Managers will not take customer calls. We are actually TOLD to put customers on hold (up to five minutes) telling them that we are waiting for an available manager...after the five minutes are up we have to get back on the line and tell the customer that there is no manager available and that we can submit their request via support ticket. The biggest issue that I see with HostGator is that they push upsells, although they tell you that you are not a sales agent. If you do not make a certain amount of offers and produce leads to are placed under disciplinary review or even terminated. The biggest problem is not upselling but the fact that we are not given full information on what exactly it is that we are upselling. For example; we are required to offer website design and marketing however, we are not given prices or even a breakdown of what is included with those services...we transfer to another department who then closes on the lead and gets full credit. They have increased the amount of "sales" required and removed the commission that you would make for those sales. So in short, you have a company that pushes out mass amounts new hires with little to no technical knowledge. They are only given the tools to work the internal systems and look up technical information (while having the customer holding). Agents are forced to upsell on every call with the threat of being terminated (even though this is not a sales position).

    Advice to Management

    Change the training process; if you are set on hiring customer service professionals, spend more time teaching them the technical things that they will need for their job. They are already experienced in customer service. Or, hire technical professionals and teach them customer service. You must have both, not just one w/o the other. Us agents are scared getting on that floor and we never get the support or knowledge that we really need. This may fix your turn-around rate and you'll have people excited to come to work for more than just the free food and alcohol. If you want to push sales, start a sales department. No new hire should have to focus on upselling when they are still trying to grasp all of the new systems and all of the new technical knowledge that they basically have to teach themselves. Change the dynamic of front line support. Instead of one agent being required to learn billing, email, backups, new account setup, and troubleshooting you can have agents assigned to the cues based on specialty. Train for different cues, create experts in that area. The customers already select their issue when calling in, they should get an agent who is knowledgable in that. You have MANY agents, specific cues would make the customer experience much better.


  5. Helpful (1)

    "Great for a person with entry level"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Web Coach in Houston, TX (US)
    Former Employee - Web Coach in Houston, TX (US)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at HostGator.com (More than 3 years)

    Pros

    The opportunity for advancement is a clear path plus they're open 24/7

    Cons

    During the flu season everyone gets sick. Lack of ventilation.


  6. "Great company. Better benefits. Awesome."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Support
    Former Employee - IT Support
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at HostGator.com full-time (More than a year)

    Pros

    This was a great opportunity.

    Cons

    Management was great. There really are no cons.


  7. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Web Advisor in Houston, TX (US)
    Current Employee - Web Advisor in Houston, TX (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HostGator.com full-time (More than a year)

    Pros

    Great place to work.
    Free lunch.
    The amount of PTO you can accrue is a ton.
    Monthly giveaways.
    Massive room for growth.
    Very easy job.

    Cons

    None anyone that has anything bad to say does not belong at this company.

  8. "Web Advisor 2"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Web Advisor II in Houston, TX (US)
    Former Employee - Web Advisor II in Houston, TX (US)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at HostGator.com full-time (More than 3 years)

    Pros

    Free food
    Good PTO
    Friendly coworkers
    Good insurance

    Cons

    Based on favorites
    Hard to be promoted
    Corrupt management
    Quick to fire
    Very demanding with no compensation

    Advice to Management

    Listen to your workers more, allow dr notes to be accepted


  9. "Not the same since Brent Oxley sold out"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at HostGator.com full-time

    Pros

    Free lunch, nothing other then that

    Cons

    You get stuck in a position because you do too good

    Advice to Management

    Stop playing footsies and start promoting on merit not seniority


  10. "Worst Tech Company in Texas"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Administrator in Houston, TX (US)
    Former Employee - Systems Administrator in Houston, TX (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at HostGator.com (Less than a year)

    Pros

    entry level position allows for foot in door situations

    Cons

    management doesn't care about customer retention
    management doesn't care about employee retention
    employees are not paid accordingly

    Advice to Management

    Dissolve the company and start in finance