Hot Topic Employee Reviews about "sales associates"

Updated 9 Apr 2020

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3.7
69%
Recommend to a Friend
84%
Approve of CEO
Hot Topic CEO Steve Vranes
Steve Vranes
178 Ratings
Pros
  • "Pretty lax dress code, Great atmosphere, Understanding management, very nice employee discount(in 143 reviews)

  • "Great employee discount over 40 %(in 93 reviews)

Cons
  • "Upper management sucks, anyone above the store manager does not care about you or your well-being(in 59 reviews)

  • "Was told sales associates are disposable(in 52 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Reviews about "sales associates"

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  1. "Great for students but rising in the company is near impossible"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Key Holder 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Hot Topic part-time for more than 5 years

    Pros

    Great discount Flexible schedule with a focus on evenings and weekends so perfect for students

    Cons

    Managers really only promoted friends Outside hires for management meant sales associates often knew store better than managers Even when I became a manager I still didn’t have many hours or competitive pay

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  2. Helpful (5)

    "Store Manager"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Store Manager in Fairfield, CA
    Neutral Outlook
    No Opinion of CEO

    I worked at Hot Topic

    Pros

    I worked my way up the totem pole and was respected among my peers & leadership. I had a great team that worked hard for our store & were very dedicated. A great discount to a place that you love to shop.

    Cons

    After almost a decade with the company & accumulating over 190 hours of combined sick & vacation pay I realized this wasn’t a practical job for a work/ life balance. Headquarters unrealistically planned tasks to the teams & was always inconsistent. My managers were stressed & under paid. Sales associates had too many requirements & got paid minimum wage with little to no growth with the company.

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  3. "Great job for starting out, awful if you actually need stable income."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Keyholder 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Hot Topic part-time for more than a year

    Pros

    The best things about working here are the discount, the coworkers and some of the regulars. It's super fun and I've enjoyed it more than any other place I've worked.

    Cons

    The pay is ridiculous compared to how much work you have to do. With all of the responsibility of being a sales associate, you'd think you'd get paid more than minimum wage or at least get more than 10 hours a week. Not only are the Associates underpaid, but Store Management is also horribly paid. This more than likely isn't a long run job for most people.

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  4. Helpful (2)

    "it’s a love hate relationship"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Associate in Wylie, TX
    Negative Outlook

    I have been working at Hot Topic part-time for more than a year

    Pros

    Good job to start out Friendly sales associates Lots of leeway No dress code 40% off discount Creative freedom at times Self directed job

    Cons

    Difficult to move up Promises of raises never happened Low pay for excessive work Rude store managers High turn over Was told sales associates are disposable HR is not reliable The way the let people go is wrong , you’re just taken off the schedule and you’re expected to take the hint but they might schedule you three weeks later after not working and they expect you to show up and if not you’re fired . after a year the low pay and no raise or commission takes a tole and all the little things add up and push you out the door

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  5. "Not for the Faint Hearted"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Key Holder in Muncie, IN
    No Opinion of CEO

    I worked at Hot Topic part-time for more than a year

    Pros

    You get to wear what you want Great music (when the player works) Encourage a new generation of weird kids Stay up to date on all the latest shows/movies With the sink or swim mentality, those who can survive the high stress learn A LOT in a short amount of time

    Cons

    No matter what position you’re in, there are high expectations and high stress for the littlest pay possible. This can be one of the hardest places to work at in the mall for management. Due both to budget constraints and people frequently quitting, the team is extremely small. If someone gets sick, there are no other options for backup. Either you or the other two other employees HAVE to cover their full shifts within an hour’s notice. If not, you risk your job. Sometimes you will be expected to help at other regional stores overnight (same pay and no lodging) or go a full week without a day off. As a sales associate, you will be given 2 to 6 hours per week but could be called in at any moment, on any day to come in. Yes, you are expected to be on call for a minimum wage job. The amount of hours you are scheduled in the first place is dependent on how often you can pick up surprise shifts. This company touts their support for mental health yet puts their small store teams in the highest stress environment possible. While good management and a bigger team can help relieve some of the tension (such as in more successful, bigger stores) this tiny location in particular suffers big time.

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  6. "A teen fest!"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Associate in Mississauga, ON

    I worked at Hot Topic part-time for less than a year

    Pros

    Pretty Chill Manager is not so bad

    Cons

    If you're older than 18 and you're still a sales associate at Hot Topic, this is NOT THE PLACE to work

  7. "Major Push for Sales"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Manager in Watertown, NY
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Hot Topic part-time for more than a year

    Pros

    Making monthly plan and comp get you a bonus.

    Cons

    Major push for credit card applications and sales. While minimum wage went up sales associates and key holders got raises; However ASMs and SMs did not. It got to a point where as an ASM I was making $0.10 above my subordinates. Became to be not worth it and the company was not willing to change it. Asking for time off or having any emergencies and needing time off is like pulling the teeth from you DM.

  8. "Easy Job. Low Pay."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Sales Associate 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Hot Topic

    Pros

    I enjoy working in malls.

    Cons

    Pay was minimum wage for sales associate.

  9. Helpful (1)

    "Everything"

    2.0
    • Career Opportunities
    Current Employee - Anonymous Employee 
    Doesn't Recommend

    I have been working at Hot Topic part-time

    Pros

    You meet really great co workers. You get a nice 40% discount and they are flexible with hours and scheduling.

    Cons

    The pay is TERRIBLE. I only make $7.50 as a sales associate. My boss told me I couldn’t hangout with my other sales associates and they rarely look At my availability. They expect you to do so much with such little pay.

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  10. "Obvious favoritism and overbearing management"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Hot Topic part-time for less than a year

    Pros

    The store was centered in a popular mall, and was only a few feet away from the food court.

    Cons

    There was obvious favoritism among management staff and all of the managers were very overbearing on sales associates. The store was cramped and the slightest misstep was met with excessive scolding. Additionally, most of the managers would simply stand behind the cash register and "check inventory" while barking orders at the employees working in the front of the store. Those who had worked there for longer periods of time were shown obvious favoritism and new workers were treated poorly.

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