Internap Reviews

Updated 5 February 2016
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94 Employee Reviews

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  1. "High earning potential for motivated sales people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales
    Current Employee - Sales
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Internap full-time (More than a year)

    Pros

    Solid colo and cloud products. Experienced SEs help with highly technical customers. Management is supportive and aggressive in helping reps close deals. Ignore the reviews of disgruntled sales people on here. Truth is, you can make a ton of money here. It takes hard work, nothing will be handed to you, but if you have the drive and work ethic to go out and find new business, they will pay you very well. In my opinion, reps who complain about not being handed accounts are lazy and entitled.

    Cons

    Internal systems need greater level of integration and increases simplicity. Upper management should communicate a bit more clearly in regards to the technology roadmap.

    Advice to Management

    Review internal systems and make it easier for sales to close deals faster. Make it easier for different departments to share information.


  2. Helpful (1)

    "Internap is lost when you need technical advice."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Solutions Engineer in San Francisco, CA (US)
    Current Employee - Senior Solutions Engineer in San Francisco, CA (US)
    Doesn't Recommend
    Neutral Outlook

    I have been working at Internap (More than a year)

    Pros

    Both sales people and SEs are not experienced or technical BUT they're selling you technology - SCARY!!!

    Cons

    Good for entry level sales & SEs only.

    Advice to Management

    Get more knowledgeable about technology and what your potential client base needs.


  3. Helpful (1)

    "Poorly managed company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Executive in Santa Clara, CA (US)
    Former Employee - Senior Account Executive in Santa Clara, CA (US)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Internap full-time (More than a year)

    Pros

    It's a short term job where you can meet a lot of people in the industry.

    Cons

    Lack of management skills, shared territories.


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  5. Helpful (1)

    "Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Jose, CA (US)
    Current Employee - Anonymous Employee in San Jose, CA (US)

    I have been working at Internap (Less than a year)

    Pros

    Gain experience in learning the technology.

    Cons

    Management just doesn't care even if employees work hard and do everything right.

    Advice to Management

    Listen to your employees and take care of them.


  6. "Performance QA Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior QA Engineer
    Former Employee - Senior QA Engineer
    Doesn't Recommend
    No opinion of CEO

    I worked at Internap (Less than a year)

    Pros

    Great people to work with.

    Cons

    Management has no clue what it is doing or the direction it is heading. They are trying anything to make a quick buck but not having much success. High turnover rate of employees.

    Advice to Management

    Treat employees better to get them to stay. Get a focus for profitability and stop changing direction constantly.


  7. Helpful (3)

    "SALES EXECUTIVE"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Executive in London, England (UK)
    Former Employee - Senior Account Executive in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Internap (More than 3 years)

    Pros

    Internap offers above average benefits for employees (a particularly good pension scheme), a flexible working environment and actually has a very decent portfolio of services on offer. It has some unique advantages that enable some competitive advantage to win new and grow new business

    Cons

    Senior Leadership's acceptance of unrealistic sales targets combined with a diluted commission structure has left the sales team decimated with an alarming rate of attrition. A lack of vision and general understanding of what employees need and want from the top level down has brought things to a status quo today.

    Advice to Management

    Look at what has worked previously in terms of incentivisation and strategy - strengthen up all departments with experts in their field that can inspire and lead with confidence. Make it an exciting and inspirational place to work again and ensure they are given equal opportunities to succeed - this means new starters get accounts as well seasoned professionals. Above all, need to support the customers you have to reduce churn and encourage growth particularly from an operational perspective before aggressively going after new logo's.


  8. Helpful (2)

    "Department Fiefdom and Lack of Advancement Opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Administrator in New York, NY (US)
    Former Employee - Systems Administrator in New York, NY (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Internap full-time (Less than a year)

    Pros

    • Very good work / life balance; I encountered none of the "12+ hour work day" BS so common with certain segments of the IT industry • Decent benefits • Brain-dead easy work, if doing nothing but gruntwork a monkey could do is your thing

    Cons

    • The New York, NY office was previously a separate web hosting company named Voxel. Picture the NY, NY office as a morsel of food and Internap as an amoeba having enveloped said morsel to devour it. That's what was going on during my stay there and it manifested in . lack of communication and outright hostility between departments in NYC and Atlanta, which resulted in wasted effort and numerous boondoggles. • Lack of career advancement opportunities in the Support department. • Newer people, such as myself, were only given tasks that a monkey could be trained to do, while more senior people got projects that actually required some neurons to fire. Boring new hires to the point they all but go cross-eyed is not a good way to retain people.

    Advice to Management

    If your employees are standing around gossiping for half an hour instead of actually working, find something for them to do instead of joining in with the gossip while others are picking up the slack.


  9. Helpful (3)

    "Continuous steep decline since October, 2006 CDN acquisition"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer in Seattle, WA (US)
    Former Employee - Engineer in Seattle, WA (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Internap full-time (More than 5 years)

    Pros

    Great place to get experience in network and data center engineering. The company once was one of the best places to work in Seattle or Atlanta, came back from near death in 2002 due to dedication of their engineering staff - but that was a long time ago.

    Cons

    Management has always been the problem. Lack of a sustainable business model. Outside hires for senior management positions never succeed. Honestly, I don't know which of the CEO's was the worst, the one that said "network engineers didn't shouldn't their vested stock because it sends a bad sign to the market" two weeks before he dumped several hundred thousand shares himself, or the CEOs who bought third rate CDN or cloud service companies and began suing customers.

    Advice to Management

    I've lost count of the number of CEO changes. No CTO position listed for a technology company is a red flag for the company's future and customers. Lackluster board of directors out for themselves. So the advice would be, try to sell the company to a larger declining network vendor.


  10. Helpful (3)

    "Group Think is Mandatory"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Information Technology in Atlanta, GA (US)
    Current Employee - Information Technology in Atlanta, GA (US)
    Negative Outlook

    I have been working at Internap (More than a year)

    Pros

    The environment is friendly. The have free Soda and the parking is great.

    Cons

    People yell at each other far too much. The path forward is was never well defined. The management team is personality driven and is not objective. Projects were driven by Group Think. Industry Standards are not recognized or practiced.

    Advice to Management

    Be Objective. Step up an be leaders. Manage your contractors.


  11. Helpful (2)

    "Great possibilities for career growth."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Atlanta, GA (US)
    Current Employee - Sales in Atlanta, GA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Internap full-time (More than a year)

    Pros

    Customers get a truly flexible infrastructure solution going from colo to Private/Public/Bare metal Managed Hosting offerings, Management is willing to lend a hand, satellite offices are not micro managed and you can make your own schedule.

    Cons

    existing employees need to understand the vision, and drink company Kool-Aid. Too much finger pointing.

    Advice to Management

    minimize the noise, bring back the old healthcare system. Looking forward to seeing what a new management team can do to enhance corporate culture.



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