Jet2.com Reviews | Glassdoor.co.in

Jet2.com Reviews

Updated 3 December 2018
112 reviews

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3.1
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Jet2.com CEO Stephen Heapy
Stephen Heapy
61 Ratings

Employee Reviews

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Pros
  • "The city centre location is very easy to get to, being just past Bridgewater place" (in 9 reviews)

  • "Fantastic, solid team with excellent opportunities for progression" (in 4 reviews)

Cons
  • "Staff travel or access to more worthwhile travel concessions would be appreciated" (in 9 reviews)

  • "Very long hours Monday to Thursday but an early finish on a Friday" (in 7 reviews)

More Pros and Cons

  1. "Customer Service Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Executive in Leeds, England (UK)
    Current Employee - Customer Service Executive in Leeds, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jet2.com full-time (Less than a year)

    Pros

    Friendly office. Competitive wage. Interesting work, never boring. Lots of overtime available at brilliant rates. Manage your own time, ie take your breaks at a time convenient to you. Familiarity trips abroad. Lots of scope to progress quickly. Just a brilliant environment to work.

    Cons

    Poor HR policies (ie 10 sick days per year)


  2. "Such a disappointment"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Jet2.com part-time

    Pros

    - Free Parking
    - Excellent Work Colleagues

    Cons

    - Too much pressure for the pay.
    - Little to no support.

  3. "Holidays Revenue Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Jet2.com full-time

    Pros

    Great people and everyone is a pleasure to work with. Very interesting industry and role.

    Cons

    The company is low budget in every way! Jet2 operates on a low cost and budget mentality and this is 100% clear with how it treats it staff.

    Pay is generally low with little to no benefits. Many colleagues I know were paid a low salary considering the amount of work and responsbility.

    There isn't any salary reviews based on experience or skill. Staff discount is discretionary depending on the margin, so getting a discount from the airline is very rare.

    Holiday entitlement is 22 days which is dissapointing for a holiday company. It's also comparably low compared to other companies.

    There is little focus on employee well-being with many members of staff eating at their desk because there is minimal space to eat lunch and relax.

    Staff engagement is very poor and limited to a few of the senior management doing a repeat of thier bi-annual speech. The company should attempt to deliver more employee led activity and community.

    The working culture was very much changing when I left. There was a big focus on getting people to chase promotions and creating unnecessary team hierarchies rather than the focus being on development.

    There was also growing bureaucracy within the business. Meetings for meetings sake were made more compulsory and micromanagement more common. There is also more of blame culture developing rather than looking for innovative solutions to problems.

    All of the above factors have been resulting in a much higher staff turnover rate. As much as I used to enjoy my role I could never go back to working for a company like Jet2.

    Advice to Management

    Focus on the development and wellbeing of employees. Attempt to retain staff rather than relying on a continous employment drive. Offer an adequate compensation package so people feel fairly rewarded.


  4. "Pre Travel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Jet2.com full-time

    Pros

    The people - sometimes the hours

    Cons

    Very stressful environment with not a lot of care or compassion towards staff or their wellbeing

    Advice to Management

    Start taking care of people


  5. Helpful (1)

    "Good progressive company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Aircraft Dispatcher in Manchester, England (UK)
    Current Employee - Aircraft Dispatcher in Manchester, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jet2.com part-time (More than 3 years)

    Pros

    Rapid growth ahead with fantastic vision and business plan.

    Cons

    Need to update on their HR policies within bases outside of Leeds. Need to concentrate on keeping the management at the level that the company is now running at and ditch small time management.

    Advice to Management

    You need to progress and look at your HR policies and follow them rather than making knee jerk reactions to events. I worry it may get you in to trouble with tribunals in the future.


  6. "Worst experience -"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Helper in Manchester, England (UK)
    Former Employee - Customer Helper in Manchester, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Jet2.com part-time (Less than a year)

    Pros

    Pay is good if you get it, there are some lovely people to work with here, company looks after customers.

    Cons

    Its like a playground, simple way of explaining it and very true. Easily bonus/wage taken from you, favouritism, no morale, what you learn in training isnt put into practice live, you will have to stand for hours at a time in one spot, lack of management, no communication, no procedures or processes in place to manage such a large team. Supervisors have too much power, no idea what the managers roles are, when supervisors do it all. For such a big company i have never known such an unorganised, disrespectful, two faced company to work for. No benefits at all by the way! Dont be fouled.

    Advice to Management

    Complete an utter change to the environment and attitude of management. Management need to seriously look at the structure and culture of how they approach the day to day running.


  7. "Jet2 customer service advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Jet2.com part-time

    Pros

    easy work / good money / friendly staff

    Cons

    can be dull / hard to get promoted

  8. "Good Company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Jet2.com full-time

    Pros

    Free carpark near airport.
    Bonus for uniform standard and sales commission.
    Split shift - giving you 2 hours unpaid break, there is a room full of sofas where you can have a rest.
    Tea and coffee facilities.
    Friendly colleagues, supervisors and managers.
    Free uniform; ladies - 5 shirts 2 skirts 2 jumpers and a coat. Gentlemen - 5 shirts 2 trousers 2 jumpers and a coat.
    Overtime available.

    Cons

    A lot of standing.
    Some people don't like the early stars. Earliest start is 3am.


  9. "A fast growing company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Jet2.com full-time

    Pros

    I worked in numerous departments at this company. The company is very open to career progression, and offers ongoing training dependant on the job you are performing.

    - Large company with opportunities to progress or move into different departments
    - Ongoing training in certain positions
    - A diverse workforce
    - Management teams improved whilst working there
    - A great, social company

    Cons

    As a low cost airline, the company is focused on driving as many paid seats as possible. Unfortunately this means the benefits aren't as great as other travel companies.


  10. Helpful (4)

    "Horrible experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Passenger Service Agent in Leeds, England (UK)
    Former Employee - Passenger Service Agent in Leeds, England (UK)
    Doesn't Recommend

    I worked at Jet2.com part-time (Less than a year)

    Pros

    You meet some nice people and the customers are generally very friendly. But that's it.

    Cons

    Low pay (£8.49/hr) for what can be a stressful job with a lot of responsibility. Inadequate training, frequent 4am starts, horrible cheap-looking uniform. The work itself is tedious and the hours crawl by – particularly when you’re ‘customer helping’ at the front of the check-in hall. This involves saying “Welcome to Jet2” to everyone who walks in and is a completely unnecessary and pointless job. And don’t believe any reviews that say ‘no day is the same!’ – every day is exactly the same.

    There’s a lot to learn but don’t worry, supervisors and managers will be very quick to tell you when you’ve done something wrong, no matter how trivial, and it will all be noted down on your record. They’re particularly keen on uniform transgressions – however the rules seem to be applied more to some staff than others. And don't expect any positive feedback.

    Most of the permanent staff were perfectly nice and helpful to the temporary staff but some were definitely not – and I’ve never worked in a place where there was so much bad-mouthing of other colleagues. People were leaving all the time and no wonder.

    Advice to Management

    Treat people like adults