Does Kayako pay their employees well?

According to anonymously submitted Glassdoor reviews, Kayako employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Kayako. This rating has been stable over the past 12 months.

How satisfied are employees working at Kayako?

77% of Kayako employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Kayako 4.1 out of 5 for work life balance, 4.0 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Kayako?

Product Engineer (6) , Account Executive (3) , Software Engineer (3)

What are the pros of working at Kayako according to real employee reviews?

"Unlimited work from home" ((in 7 reviews)); "Friendly/Mentor CEO" ((in 6 reviews)); "Last but not least, free meals." ((in 5 reviews)); "Cool Culture, Casual dressing, No timing restriction but that is just to hide the Cons" ((in 4 reviews)); "Very good salaries" ((in 4 reviews))

What are the cons of working at Kayako according to real employee reviews?

"8. Management is least bothered about employees or their opinions, your ideas and opinions go straight in to trash." ((in 6 reviews))

What are employees saying about Kayako redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Kayako redundancy and their outlook for job security at Kayako in 2026.

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Kayako

Kayako Reviews

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4.1

77% would recommend to a friend

(56 total reviews)

Andy Tryba

100% approve of CEO

71% positive business outlook

Ratings by category

4.2

Compensation and benefits

4.1

Work/Life balance

4.0

Culture and values

3.8

Diversity and inclusion

3.8

Senior management

3.8

Career opportunities

Kayako has an employee rating of 4.1 out of 5 stars, based on 56 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Kayako employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

56 reviews

4.0

24 Apr 2022

Great

Server/hostess

Recommend

CEO approval

Business outlook

Pros

The employees are very respectful.

Cons

Havin to figure out what time I can come in sense i work part time.

5.0

16 Jan 2022

Great company to work

Senior product engineer

Recommend

CEO approval

Business outlook

Pros

It was a great product based company to work for

Cons

Not as such any so far

5.0

6 Oct 2020

Great company to work for at the time

Account manager

Recommend

CEO approval

Business outlook

Pros

Was great prior to the acquisition - arguably the best working experience of my life. Don't really know what it's like now however...

Cons

Nothing at the time. Although I hear the new owners are more 'targets-oriented'

Viewing 1 - 3 of 56 Reviews

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