LanguageLine Solutions Reviews | Glassdoor.co.in

LanguageLine Solutions Reviews

Updated 20 May 2017
138 reviews

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LanguageLine Solutions President & CEO Scott W. Klein
Scott W. Klein
79 Ratings

138 Employee Reviews

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Pros
  • Work from home as a FT/PT with set hrs, or contractor who determines your own hours (in 210 reviews)

  • Work at home - no need to commute during bad weather (in 27 reviews)

Cons
  • No benefits for part time employees (in 49 reviews)

  • Low pay compare to other companies in the industry (in 47 reviews)

More Pros and Cons

  1. Helpful (2)

    "American Sign Language Interpreter"

    Star Star Star Star Star
    Current Employee - American Sign Language Interpreter in Monterey, CA (US)
    Current Employee - American Sign Language Interpreter in Monterey, CA (US)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Had to give it one star but didn't want to give it any stars. The ONLY pro is being able to wear my slippers and not having the expense of transportation.

    Cons

    Where do I start? DON'T WORK HERE.. NO COMMUNICATION at this company at all. The upper management doesn't CARE about employees. The TOTAL opposite of what they say on their website. Use the words "continuous improvement" but only when they talk about how they won't pay you when THEIR system kicks you off. Never use those words when talking about making things better for employees. They have NO IDEA what they are doing when it comes to VIDEO REMOTE interpreting. DO NOT WORK HERE!!

    Advice to Management

    LISTEN to people (employees) that know MORE than you do about the business than you do. If you don't the UNION will be coming to your business sooner than you think!!


  2. Helpful (2)

    "interpreter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Interpreter/Translator in Raleigh, NC (US)
    Former Employee - Interpreter/Translator in Raleigh, NC (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    HOME BASED BUT NOTHING ELSE REALLY... I WOULD STRUGGLE TO FIND MORE PROS

    Cons

    POOR COMMUNICATION. I worked FULL TIME MORE than 3 years. The company doesn't care about their workers. All decisions are made based on single person. You are stuck with your schedule for the whole year before you can change it. The system is a mess and IHD and Management do not communicate with each other or the employees The only time you get contacted if they want to say something bad to you. Otherwise it is like talking to the walls. LOW PAY, UGLY MEDICAL BENEFITS. WOULDNT WANT TO COME BACK HERE AT ALL.

    Advice to Management

    LISTEN TO YOUR EMPLOYEES


  3. Helpful (1)

    "they will fire you without two week notice, no warnings"

    Star Star Star Star Star
    Former Employee - Interpreter
    Former Employee - Interpreter
    Doesn't Recommend

    I worked at LanguageLine Solutions full-time (More than 5 years)

    Pros

    I really loved my job untill 2014 when they stopped paying bonus.

    Cons

    company gives no bonus, no raise, no appreciation, you will never know if you did good work.

    Advice to Management

    give value to your employees, improve your dismissal system .


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  5. Helpful (3)

    "interpreter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Interpreter in Brooklyn, NY (US)
    Current Employee - Interpreter in Brooklyn, NY (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LanguageLine Solutions full-time (More than 5 years)

    Pros

    home based. I cannot thing of anything else

    Cons

    Managers do not care about the employees. Poor communication and no recognition for hard working interpreters.

    Advice to Management

    Time to replace all top management.


  6. Helpful (2)

    "Don't work here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at LanguageLine Solutions part-time

    Pros

    It's a field that you can use your skills to help others.

    Cons

    Poor support for interpreters. Paychecks are often short.... payroll takes a long time to fix incorrect paycheck if it ever did. Gave up on that a long time ago. I am pretty sure they are breaking some labor laws here.


  7. Helpful (4)

    "Video Interpreter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Video Interpreter in Washington, DC (US)
    Current Employee - Video Interpreter in Washington, DC (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LanguageLine Solutions full-time (More than a year)

    Pros

    Work from home, sitting for long hours.

    Cons

    low salary $15 per hour for interpreters, no opportunity to grow, no training on medical or court terminology, stressful phone calls, no break after each call, only 15 minutes in the morning and 15 minutes in the afternoon, no paid vacation.

    Advice to Management

    Make all interpreters salaries minimum pay $20 to retain staff and add more benefits like paid vacation.


  8. Helpful (10)

    "Somehow, Still In Business"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Monterey, CA (US)
    Former Employee - Anonymous Employee in Monterey, CA (US)
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at LanguageLine Solutions full-time (Less than a year)

    Pros

    There's a taco truck that rolls up to the parking lot at lunchtime every day.

    Cons

    The management is genuinely incompetent. Decisions are made seemingly at random with no real employee input or time to adjust. Being an interpreter must be awful, because we treat them like garbage. I was corporate, not an interpreter, and I still felt bad for the ints. The pay is god-awful. Nobody enjoys their job.


  9. "Stat away from Cheap LLS at all costs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor

    I have been working at LanguageLine Solutions as a contractor (More than 3 years)

    Pros

    Yea you worked at home , that is the only thing I can think of.

    Cons

    cheap pay, they would try to do anything to cut your wages, including not giving you calls because they think they are paying you too much. You have to either accept their low wages offer and be a regular employee or they would not give you calls.

    Advice to Management

    You guys can survive and get higher pay because of us, the Interpreters. Without our help, you're nobody.


  10. Helpful (1)

    "interpreter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Interpreter
    Current Employee - Interpreter
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LanguageLine Solutions full-time (More than 5 years)

    Pros

    working from home, no traffic jams

    Cons

    no benefits, no increase in pay ever, decrease in pay when the company feels like it, communication between employee and company extremely difficult, please if you are looking for a job, a reliable steady job, do NOT get a job with this company

    Advice to Management

    keep your promises as stated in your companies bio, treat your staff with a bit more decency


  11. Helpful (9)

    "..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Interpreter in New York, NY (US)
    Current Employee - Interpreter in New York, NY (US)

    I have been working at LanguageLine Solutions full-time (More than a year)

    Pros

    Work from home. I really don't have anything else to add here, despite the 20 word minimum requirement.

    Cons

    The pay is so low that it's a disgrace,
    no holidays, no paid vacations,
    back-to-back calls for scheduled employees leading to professional burn outs.

    Advice to Management

    This field needs qualified individuals, but no professionals with any self respect should agree to these rates.


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