Liberty Mutual Insurance Claims Specialist Reviews

Updated 21 Sep 2020

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3.1
52%
Recommend to a Friend
81%
Approve of CEO
Liberty Mutual Insurance President & CEO David H. Long
David H. Long
281 Ratings
  1. "Great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Inside Property Claims Adjuster 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Liberty Mutual Insurance full-time

    Pros

    Amazing place to work. Great pay! And employees were treated very well.

    Cons

    None that I can think of.

  2. COVID-19

    "Estimating, coverage decisions, risk management"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Inside Property Claims Adjuster in Indianapolis, IN

    I have been working at Liberty Mutual Insurance full-time for more than a year

    Pros

    great response to covid-19, flexible work life balance, nice pay

    Cons

    overwhelming workload, erg groups not as important as the website says, leadership not diverse

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  3. "Review"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Claims Adjuster in Glendale, CA
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I have been working at Liberty Mutual Insurance full-time for more than 5 years

    Pros

    Flexibility, Transparency, Time Off, 401k

    Cons

    Salary Pay, Limited Growth, No career opportunity, lack of employee engagement

  4. "Best Work Experience."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Inside Claims Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Liberty Mutual Insurance full-time for less than a year

    Pros

    Very professional and positive company. Management is very effective yet personal attention to employees. Work - Life balance. Pay. If I was not going through personal, life changing issues, I would have never left. The management and HR worked with me in every possible way.

    Cons

    None that I can think of.

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  5. "Great Place To Work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Catastrophe Claims Adjuster in Plano, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time for more than 3 years

    Pros

    Great benefits and work environment

    Cons

    Long hours, horrible customers and tons of claims

  6. "Excellent Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time for more than 8 years

    Pros

    Company cares about employees Flexible work schedule Good pay and benefits

    Cons

    Tough job Work can feel overwhelming at times

  7. "Good company"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Specialist in Cincinnati, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time for more than 3 years

    Pros

    Great company and benefits. Definitely a company that listens to employees and tries to accommodate. Great coworkers and bosses - encouraging culture.

    Cons

    Very high stress environment that can be long hours. It's hard to advance outside of your department.

  8. "Okay place to work"

    3.0
    Current Employee - Claims Adjuster in Suwanee, GA

    I have been working at Liberty Mutual Insurance full-time

    Pros

    Work from home benefits are nice

    Cons

    Constant fear of layoffs and new changes to policies that make it impossible to meet all your numbers

  9. COVID-19
    Helpful (1)

    "Buckle up. You’re in for a treat with this position right now."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Inside Property Claims Adjuster in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Liberty Mutual Insurance full-time for more than a year

    Pros

    Good pay, good company overall, great position when you can learn in the office with necessary support. Flexibility in workday.

    Cons

    If you do not have adjusting or estimating experience, don’t consider position until offices open back up. Role is near impossible to learn while fully remote. I got my sanity back after leaving this position. You will get drained and frustrated a lot while working from home full time in this position. Job takes at least a year to get good at; but employees are getting fired in under a year. Pretty unfair. Would not recommend to those who have families or children at home to tend to; especially while COVID-19 protocols are still in place. There’s a reason they are in a hiring surge... Good employees being let go, not enough help/support right now, extremely high claim volumes.

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  10. "Great place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Adjuster in Plano, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time for more than 3 years

    Pros

    Good flexibility with employees and their personal life. Overall a good environment.

    Cons

    Very metrics driven sometimes making it difficult to provide service in certain areas due to hounding down on multiple metrics at once.

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