Liberty Mutual Insurance Employee Reviews about "upper management"

Updated Jan 17, 2021

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Found 143 of over 6,494 reviews

3.8
72%
Recommend to a Friend
87%
Approve of CEO
Liberty Mutual Insurance President & CEO David H. Long
David H. Long
2,849 Ratings
Pros
  • "Great work/life balance and WFH opportunities (even pre-covid)(in 582 reviews)

  • "great company that offers great benefits and work/life balances(in 397 reviews)

  • Cons
  • "Work life balance when you have kids(in 335 reviews)

  • "Needs more diversity in upper management(in 146 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Reviews about "upper management"

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    1. 5.0
      Current Employee, more than 3 years

      Good values, benefits, decent pay

      Jan 17, 2021 - Software Engineer in Seattle, WA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits, Company Values, Work-life balance, Decent Pay. Good job security (at least in IT).

      Cons

      Usual corporate politics. Upper management in IT hasn't fully embraced agile practices.

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    2. 4.0
      Former Employee, more than 5 years

      Great role, but not a career path

      Jan 15, 2021 - Lean Coach/Consultant in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great opportunity to learn about all of the business units, rewarding work

      Cons

      Lack of support from upper management, confusing communication about the future of the department

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    3. 5.0
      Former Intern, less than 1 year

      Would Highly Recommend

      Jan 13, 2021 - Human Resources Intern in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -everyone is open to sharing about their role and their experience or helping connect you to someone who might have experience relevant to what you're interested in -was my first internship ever so I don't have other firsthand experience to compare it to, but extremely well-developed internship programming. had the chance to hear from and talk to many people across the company, including c-suite leadership - ERGs are very sincere and seem to have an actual positive impact on employees and company as a whole

      Cons

      -While very positive, the ERGs still rely a bit too much on voluntary employee labor in my opinion. They could use more company support I think. -Still a predominantly white company. Needs more diversity in upper management.

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    4. 5.0
      Former Employee, more than 3 years

      Good place to work

      Nov 20, 2020 - Sales in Lancaster, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      salary, flexibility, work from home, beneifts

      Cons

      constant restructuring by upper management

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    5. 4.0
      Current Employee, more than 3 years

      Wonderful Development Opportunities

      Oct 7, 2020 - Underwriter 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Invest in their people, work towards diversity and inclusion

      Cons

      Workloads and upper management direction isn't always clear to the front line

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    6. 2.0
      Former Employee, more than 10 years

      Not the caring company they once were

      Sep 2, 2020 - Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pay was fantastic. With hard work and networking, advancement opportunities were there.

      Cons

      The culture shifted. There was a focus on customers and employees. This is no longer the case. Its very unfortunate to see what was once a solid company have such a negative shift in values. Profit for upper management is the only focus.

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      3 people found this review helpful
    7. 1.0
      Current Employee, more than 3 years

      Corporate Job

      Aug 22, 2020 - Claims Customer Care Associate in Plano, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work from home, Generous PTO

      Cons

      Never know if your position will be the next to go, outsourcing to other countries to save money - support basically acts as a function to clean up workflows for them to be taken away and given to lower paying positions in another country. Heavily metrics based, its all they care about at the end of the day and expect you to be a machine rather than a human. call center environment, where you are expected to be on the phones more than you were told when hired. transparency and honesty are hard to come by with upper management.

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      6 people found this review helpful
    8. 1.0
      Former Employee, more than 8 years

      .

      Jul 7, 2020 - Claim Adjuster in Lake Mary, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work from home available 2x's per week.

      Cons

      Unrealistic expectations. Upper management is a joke.

      3 people found this review helpful
    9. 3.0
      Former Employee, more than 8 years

      Things changed over the years

      May 4, 2020 - Claims Supervisor 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      decent pay, good benefits, 401K match, small pension

      Cons

      Long hours, constant upper management changeover which always precipitated huge changes at the lower levels

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      1 person found this review helpful
    10. 1.0
      Former Employee, more than 5 years

      The company as a whole is great. Leadership is a huge problem. They say one thing "transparency" then do the opposite

      May 20, 2020 - Bodily Injury Adjuster II in Saint Louis, MO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits are amazing, salary competitive

      Cons

      Poor upper management. Poor unit leaders

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      5 people found this review helpful
    Viewing 1 - 10 of 143 Reviews

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