Liberty Mutual Insurance Employee Reviews about "upper management"

Updated 17 Jan 2021

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3.8
69%
Recommend to a Friend
84%
Approve of CEO
Liberty Mutual Insurance President & CEO David H. Long
David H. Long
2,522 Ratings
Pros
  • "Great work/life balance and WFH opportunities (even pre-covid)(in 582 reviews)

  • "great company that offers great benefits and work/life balances(in 397 reviews)

Cons
More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Reviews about "upper management"

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  1. "Good values, benefits, decent pay"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time for more than 3 years

    Pros

    Benefits, Company Values, Work-life balance, Decent Pay. Good job security (at least in IT).

    Cons

    Usual corporate politics. Upper management in IT hasn't fully embraced agile practices.

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  2. "Great role, but not a career path"

    4.0
    Former Employee - Lean Coach/Consultant in Boston, MA
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Liberty Mutual Insurance full-time for more than 5 years

    Pros

    Great opportunity to learn about all of the business units, rewarding work

    Cons

    Lack of support from upper management, confusing communication about the future of the department


  3. "Would Highly Recommend"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Intern - Human Resources Intern in Boston, MA
    Recommends
    Positive Outlook

    I worked at Liberty Mutual Insurance for less than a year

    Pros

    -everyone is open to sharing about their role and their experience or helping connect you to someone who might have experience relevant to what you're interested in -was my first internship ever so I don't have other firsthand experience to compare it to, but extremely well-developed internship programming. had the chance to hear from and talk to many people across the company, including c-suite leadership - ERGs are very sincere and seem to have an actual positive impact on employees and company as a whole

    Cons

    -While very positive, the ERGs still rely a bit too much on voluntary employee labor in my opinion. They could use more company support I think. -Still a predominantly white company. Needs more diversity in upper management.

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  4. "Amazing Company to Work For"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative in Tampa, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time for more than 3 years

    Pros

    Great pay, great benefits, performance bonuses, great PTO, good work-life balance

    Cons

    The workload can get overwhelming, PTO structure needs refining, upper management tends to micromanage alot

  5. "Good place to work"

    5.0
    Former Employee - Sales in Lancaster, PA
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Liberty Mutual Insurance full-time for more than 3 years

    Pros

    salary, flexibility, work from home, beneifts

    Cons

    constant restructuring by upper management

  6. "Wonderful Development Opportunities"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Underwriter 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time for more than 3 years

    Pros

    Invest in their people, work towards diversity and inclusion

    Cons

    Workloads and upper management direction isn't always clear to the front line

  7. Helpful (3)

    "Not the caring company they once were"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Liberty Mutual Insurance full-time for more than 10 years

    Pros

    Pay was fantastic. With hard work and networking, advancement opportunities were there.

    Cons

    The culture shifted. There was a focus on customers and employees. This is no longer the case. Its very unfortunate to see what was once a solid company have such a negative shift in values. Profit for upper management is the only focus.

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  8. Helpful (5)

    "Corporate Job"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Customer Care Associate in Plano, TX
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Liberty Mutual Insurance full-time for more than 3 years

    Pros

    Work from home, Generous PTO

    Cons

    Never know if your position will be the next to go, outsourcing to other countries to save money - support basically acts as a function to clean up workflows for them to be taken away and given to lower paying positions in another country. Heavily metrics based, its all they care about at the end of the day and expect you to be a machine rather than a human. call center environment, where you are expected to be on the phones more than you were told when hired. transparency and honesty are hard to come by with upper management.

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  9. Helpful (3)

    "."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Claim Adjuster in Lake Mary, FL
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Liberty Mutual Insurance full-time for more than 8 years

    Pros

    Work from home available 2x's per week.

    Cons

    Unrealistic expectations. Upper management is a joke.

  10. Helpful (1)

    "Things changed over the years"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Claims Supervisor 
    Doesn't Recommend
    Neutral Outlook

    I worked at Liberty Mutual Insurance full-time for more than 8 years

    Pros

    decent pay, good benefits, 401K match, small pension

    Cons

    Long hours, constant upper management changeover which always precipitated huge changes at the lower levels

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