Liveops Inbound Sales Representative Reviews

Updated 21 Jun 2019

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2.2
32%
Recommend to a Friend
7%
Approve of CEO
Liveops Chief Executive Officer Greg Hanover
Greg Hanover
2 Ratings
  1. "Pretty Good First Time Job"

    3.0
    • Career Opportunities
    Former Contractor - Inbound Customer Service Representative 
    Doesn't Recommend
    Approves of CEO

    I worked at Liveops for more than a year

    Pros

    Flexible schedule,and a good training program.

    Cons

    Not enough hours for everyone.

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  2. Helpful (7)

    "There are other, more reputable work at home C/S positions out there"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Inbound Customer Service in Indianapolis, IN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Liveops for more than 3 years

    Pros

    LiveOps offers flexibility - no set schedules for their CS workers for the most part. If you are working on a specific program, then the times that are available are a little more rigid AND you'd better be open to doing sales calls to fill in the gaps.

    Cons

    1) Training on any program is sketchy and unpaid. What callers actually call in about (and LiveOps should know this, as they record all calls) and what your training covers are very different. The C/S is expected to "wing it" (in other words, offer up BS to the caller) or do independent research. But woe to that CS who spends his / her time trying to help the customer, b/c it may involve too much talk time for which they are punished. 2) Agents are NOT empowered to actually solve problems. LiveOps offers a script, but when taking calls for certain clients, the agent is NOT allowed to log onto the client's server in order to research the caller's question. For example, there one client for which LiveOps takes ticket orders; the script goes to the client's website where the agent enters the information. However, the majority of calls for this client come in on weekends and ask about parking, public transportation, whether or not they can cancel their tickets or change the dates, or are for a specific individual who may be working. There is no option to transfer to a particular department, to locate the needed ticketing information so as to help with a cancellation or date change, and the client's customer service area is closed. 3) Affinity sales. Agents taking inbound sales calls are required to sell so-called "affinity" programs. These are for very disreputable companies whose programs are actually illegal in a few states. The only way an agent can get out of pushing these is if the caller says they'll hang up or cancel their order. 4) Technology limitations. When I was doing inbound sales, it was not unusual to have a customer want to order two or three of a product and have each one sent to a different address for gifting. This was not possible using LiveOps' technology. Agents were advised to tell the caller to call back a second and third time and place a new order for each shipping address. Talk about losing customers and sales opportunities!! 4) Scripts were very poorly written, sounded robotic and in many cases, made customers very wary of continuing. It's understandable that certain scripts had to contain legal language, but when the script makes it sound as though the customer was either going to be sued or signing up for a lifetime hitch in the French Foreign Legion, it is a disincentive to pursue the call. Keep it simple, stupid!!! Word the disclaimers and privacy stuff in a way that covers the bases but is conversational. 5) LiveOps experience is NOT a good resume builder for someone who eventually seeks paid employment elsewhere. It can also be a problem for people applying for a loan, because it is 1099 work and there is no one who can or will verify your employment. Moreover, there is no one who will communicate your job performance to a prospective employer; you could be the highest rated sales pro on one of the lines, but you'll never be able to get someone at LiveOps to verify that information. 6) Background check - in my situation, my background check resulted in my having my identity stolen, as the company LiveOps contracts with for this was hacked. I spent over a year shutting down all of my credit and trying to get resolution from having my social security number sold to God knows who.

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  3. Helpful (5)

    "Its Ok somewhat"

    2.0
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Inbound Sales Representative 

    I worked at Liveops part-time for more than a year

    Pros

    They have these cool random name draws for invoice adjustments Training is easy to do . Taking calls were easy , all you do is read the script verbatim

    Cons

    .25 per minute It's not guaranteed that you'll get calls for the blocks you commit to Getting commits was really hard , unless you can click and manuever your mouse quickly. Postbox messages were never answered in a timely fashion. Unpaid training When taking you never knew what you were going to have to read and it kinda threw me off just a little Live Chat never worked

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  4. "An Overall Great WAH Company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Compensation and Benefits
    Current Contractor - Inbound Sales Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liveops for more than a year

    Pros

    Complete flexibility Good pay per talk minute Some lines offer incentives which can significantly increase revenue No pushy or micromanaging bosses Access to product information and their university to educate yourself and improve New and improved tech support Opportunity to be invited or qualify for exclusive lines

    Cons

    Not enough feedback Poor accessibility to immediate help No dedicated team supervisors you can contact Inability to access chat, even when logged into the VCC, unless you are in Available mode to take calls Not always enough hours available Not always a lot of head's up about changes Outdated Java use makes tech problems a common issue May be suddenly removed from lines if you don't meet their metrics

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  5. "Poor Business Model"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Freelancer - Inbound Sales Agent in Essex, IA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Liveops for less than a year

    Pros

    You can work from home. As someone who had no prior experience in sales or customer service, I felt they provided very adequate training. The pay isn't horrible, even if it is paid per minute spent talking rather than hourly--even if I'm only on the phone 30 minutes out of an hour-long shift, I make more than minimum wage in my state.

    Cons

    Their persistence in using an NPAPI plugin (Java) that is no longer supported by any popular browser means that you have to put some time into rigging your computer so that you can use their virtual call center. If you are not computer-savvy enough to do this for yourself, your only option is to hire a technician and pay out-of-pocket to have them modify your settings. While working from home and setting your own hours sounds ideal, you would be wise not to expect any flexibility in hours because there are rarely any shifts open. I have been consistently checking every ten minutes or so for a few hours and have only managed to snatch one opening over the next five days. They have entirely too many people for the shifts they offer... and they're always hiring.

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  6. Helpful (5)

    "Unfair and Unprofessional"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Inbound Sales in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Liveops full-time for less than a year

    Pros

    Work at home on your own

    Cons

    No help with setup, nor tech...If there is an issue l, u never know about it til the day they terminate you. They don't mediate the situation while reviewing, they create their own reading and let u go. I handled a bunch of rude callers and got cursed out, but they make it look like it's your fault that the customer is upset. Everyone deserves respect and noone should talked to liked trash. I sent emails trying to explain and they never responded.

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  7. Helpful (5)

    "CSR"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Inbound Sales Representative in Orlando, FL
    Doesn't Recommend
    Negative Outlook

    I worked at Liveops

    Pros

    You are at home that's all the good in this company

    Cons

    This company wants only people that make nickels the minute you make a whole dollar there's an issue. You ask for help and there is none HOWEVER the minute yu make a mistake there is no coaching to see what the issue was or what mistake was actually made they throw you under the bus as they never new you this is no place to pave your anything about you life on because you must be worried if you will be a "contractor" long with them. Management?? What's that! Learn on your own but please don't make one mistake or you are doomed. DONT BASE YOUR LIFE OR SUPPLEMENT YOUR INCONE HERE , you'll find yourself in a mess

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    Liveops Response

    Online Marketing Specialist

    I'm sorry to hear that you feel this way. We have been working to improve communications with our contractor agents, and listening to what agents have to say about how we can improve their experience with LiveOps. It is important to us that our contractor agents feel valued and have access to the resources they need.

  8. Helpful (4)

    "Work from home"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Inbound Sales Representative in Talladega, AL
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Liveops for more than a year

    Pros

    Work from home, Select your own schedule, Just follow guidelines set by company will make a great money if you are a good sales person

    Cons

    Dealing with the crazy people who call in who are either drunk or nasty and rude prank calls for male enhancement products to many kids have access to TV and phone late at night and wee hours of the morning

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    Liveops Response

    Online Marketing Specialist

    Thank you for taking the time to leave a review.

  9. Helpful (2)

    "Great WAH Opportunity"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Inbound Sales Representative in Saint Charles, MO
    Recommends
    Positive Outlook

    I have been working at Liveops

    Pros

    LiveOps is a reputable virtual WAH opportunity for those looking for flexibility, work/life balance, and pay that has the potential to greatly surpass minimum wage. The training program is comprehensive and while there is a learning curve; the basics are covered in depth which allows your business to start off on the right foot. As many other reviewers have commented, you get out what you put in. If you are dedicated, willing to learn and make adjustments, the earning potential is greatly enhanced. There is a real sense of personal accountability which drives an agent to excel. LiveOps is a great source of supplemental income and many agents have found success with the company as a primary income generator.

    Cons

    Call volume can vary; which, at times, can prove to be discouraging. However, this is highly dependent on various factors that can, in part, be controlled by agent performance. Agents who are uncomfortable with up sells, affinities,etc. may find they are better suited to customer service oriented lines.

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    Liveops Response

    Online Marketing Specialist

    Thank you for taking the time to leave a review. Our independent contractor model does give agents a lot of control over and responsibility for their own success and income potential. We give agents access to the resources they need to succeed and as you stated many agents do find the success that they are looking for with LiveOps.

  10. Helpful (1)

    "Inbound Sales"

    3.0
    • Work/Life Balance
    Inbound Sales Representative in Pierre, SD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liveops for less than a year

    Pros

    Work At Home! Set hours around your family, events, etc.

    Cons

    The pay. Although there is little overhead here, other than a dedicated landline and internet.

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    Liveops Response

    Online Marketing Specialist

    Thank you for leaving a review. Being able to work at home around your family is a wonderful thing and we are happy to see agents enjoying that flexibility. You mentioned that you would like to talk with a mentor one on one. I encourage you to look into the drop in Q&A sessions or conference calls, or to use one of the mechanisms provided to send a message to LiveOps staff. We also provide agents with access to forums where they can connect with fellow agents to share tips.

Found 15 reviews