London Underground Reviews

Updated Oct 11, 2021

To filter reviews, or .

Found 180 of over 195 reviews

4.4
95%
Recommend to a Friend
81%
Approve of CEO
London Underground Commissioner Mike Brown
Mike Brown
83 Ratings
Pros
  • "Free travel for you and someone in your household, 10 weeks allocated holiday per year(in 26 reviews)

  • "Good perks of free travel and plenty of annual leave(in 10 reviews)

  • Cons
  • "Shift work, losing your weekends(in 24 reviews)

  • "unsocial hours(in 6 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 10 years

      Excellent employer

      Oct 11, 2021 - Tube Operator in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Salary 36 hour week 8 weeks holiday Free travel

      Cons

      Shift work Difficult job to acquire

      Be the first to find this review helpful
    2. 4.0
      Former Employee, more than 1 year

      Review

      Oct 7, 2021 - Unarmed Security Guard in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good salary, management and team members,.

      Cons

      Spend all day underground, dealing with problematic customers.

      Be the first to find this review helpful
    3. 5.0
      Current Employee

      Salary

      Sep 19, 2021 - CSA - Customer Service Associate in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good hours and good pay

      Cons

      Long hours and weeks for full timers

      Be the first to find this review helpful
    4. 5.0
      Current Employee, more than 5 years

      Good company

      Sep 4, 2021 - CSA - Customer Service Associate 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Able to have a good income and live as a single mother. Benefits

      Cons

      20% of customers just ranging from rude for no reason to dangerous for no reason.

      Continue reading
      Be the first to find this review helpful
    5. 3.0
      Current Employee, more than 5 years

      Job

      Sep 12, 2021 - Escalator Engineer in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good benefits and salary A job for life

      Cons

      A lot of silly rules

      Continue reading
      Be the first to find this review helpful
    6. 5.0
      Former Employee

      Great Job

      Aug 9, 2021 - Customer Service Assistant in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free Travel on Buses and Tubes Flexible working

      Cons

      Early start and Late finish on some shifts Rude Customers

      Be the first to find this review helpful
    7. 4.0
      Current Employee, more than 8 years

      Good job, good career progression, terrible management

      Aug 12, 2021 - Service Controller in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Promote from within, good support if you are ambitious, fair and consistency, no discrimination, rigirous HR policies

      Cons

      Management don't actually care, not much long term view, culture can be a bit antiquated and toxic, shift work

      Be the first to find this review helpful
    8. 4.0
      Current Employee

      Good salary and benefits

      Jul 23, 2021 - Service Operator in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good salary Free travel Discounted NR annual ticket Employee discounts

      Cons

      Shift work Annual leave can be difficult to arrange

      Be the first to find this review helpful
    9. 5.0
      Current Employee

      Fantastic career

      Jul 7, 2021 - Warehouse Supervisor in Acton, London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pension, holiday, career, endless support and training.

      Cons

      No cons come to mind

      Be the first to find this review helpful
    10. 5.0
      Current Employee

      Excellent company to work for

      Jun 30, 2021 - Plant Fitter in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great pay , hours and pension

      Cons

      Nothing I can think of at all

      Be the first to find this review helpful
    Viewing 1 - 10 of 180 Reviews

    Work at London Underground? Share Your Experiences

    London Underground logo
    or