London Underground Reviews

Updated May 21, 2022

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Found 209 of over 225 reviews

4.1
84%
Recommend to a Friend
52%
Approve of CEO
London Underground Commissioner Mike Brown
Mike Brown
95 Ratings
Pros
  • "Free travel for you and someone in your household, 10 weeks allocated holiday per year(in 28 reviews)

  • "Good perks of free travel and plenty of annual leave(in 11 reviews)

  • Cons
  • "Shift work but if you like it it's fine(in 32 reviews)

  • "Work life balance is challenging to maintain(in 7 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee

      work environment

      May 21, 2022 - Systems Engineer in Los Angeles, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good employees with positive attitudes

      Cons

      Can not think of anything bad

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    2. 5.0
      Current Employee, more than 10 years

      10

      May 16, 2022 - Customer Assistant in Stratford, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It’s the best company to work for I really like to work with them

      Cons

      For me there no donwside

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    3. 4.0
      Former Employee, more than 3 years

      LU feedback

      May 11, 2022 - Customer Service Assistant in London, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      free travel pass and decent salary for the work you do. plus annual leave

      Cons

      shift work and allocated holidays

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    4. 4.0
      Former Employee, more than 3 years

      Great company for opportunities!

      Apr 15, 2022 - Customer Service Supervisor 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Can progress as fast or as slow as you like, excellent benefits and pension

      Cons

      Night Shifts not good for mental health,

      Continue reading
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    5. 4.0
      Current Employee

      The perfect job at last - with my 12th Employer.

      Apr 15, 2022 - Locomotive Driver Train Driver 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fixed hours working week. Responsible but easy job once experienced. Salary Pension Travel concessions Annual Leave entitlement

      Cons

      So many incompetent managers and workshy, entitled colleagues.

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    6. 4.0
      Current Employee

      All good

      Apr 12, 2022 - TFL CSA2 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Structured company, good managers and well supported by trade unions

      Cons

      Many rule books to follow. Allocated holidays

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    7. 5.0
      Current Employee

      Excellent

      Mar 23, 2022 - Customer Service Assistant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It’s a great place to work at

      Cons

      Nothing as such to be honest

      Continue reading
      2 people found this review helpful
    8. 3.0
      Former Employee, more than 5 years

      Too many changes

      Mar 30, 2022 - Customer Service Advisor in King's Cross, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      No day is the same.

      Cons

      Too many changes. It's really demotivated and run staff into the ground.

      Continue reading
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    9. 4.0
      Current Employee, more than 5 years

      Review

      Mar 24, 2022 - Train Manager in London, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits inc pension and free travel

      Cons

      HR are not helpful. Lots of mistakes made.

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    10. 3.0
      Current Employee

      LU

      Mar 23, 2022 - Train Operator in London, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work-life balance, good pension and benefits

      Cons

      Shift working, lack of flexibility for working parents

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    Viewing 1 - 10 of 209 Reviews

    London Underground Reviews FAQs

    London Underground has an overall rating of 4.1 out of 5, based on over 225 reviews left anonymously by employees. 84% of employees would recommend working at London Underground to a friend and 44% have a positive outlook for the business. This rating has decreased by -7% over the last 12 months.

    According to anonymously submitted Glassdoor reviews, London Underground employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at London Underground. This rating has been stable over the past 12 months.

    84% of London Underground employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated London Underground 3.1 out of 5 for work life balance, 3.6 for culture and values and 3.9 for career opportunities.

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