Lumeris Employee Reviews about "lack of communication"

Pros

Flexible work schedule, decent vacation time and health insurance, some employees are paid well

Cons

Little to no training, high turn over, some employees are allowed to underperform for years while others are immediately termed without warning, lack of communication, strange culture

Pros

Company is growing, so there are growth opportunities if you want to put in the 60+ hours a week.

Cons

Severe lack of communication across Sr. Leadership team and from Sr. Leadership to the employees. The struggle is how to scale the current business to accommodate rampant growth. Instead of understanding how to stand up a MA plan properly, Sr Leadership continues to sign on more clients that adds stress to an already overworked employee base. PTO plan is poor ... 18 total days (includes vacation, sick days, and personal days). Pay is average, however there is a lack of consistency in pay ranges - HR will not openly discuss ranges or allow managers to view their employees salary. Really puts doubt into the validity of the salary ranges and does not promote trust or empowerment Complete lack of trust and transparency - HR is seen as a threat and is not trusted in the company. Employees are afraid to go to HR based on how HR responds to feedback. The Sr HR is very aggressive and takes a totalitarian approach creating an "us" vs "them" perspective in the company. Turnover is very high, employees in leadership roles that shouldn't be there ... management and HR takes a blind eye and simply "passes the trash" as opposed to dealing with the problem. Forecasting is a complete mess. Building is overcrowded, but Sr Leadership has taken too long to address the problem Culture change lacks the support of Sr Leadership and Sr. HR.

Pros

Wonderful, knowledgeable coworkers. Ability to work from home one day a week.

Cons

Most coworkers in my department were doing the work of 2-3 people. I would regularly hear coworkers talking about how they stayed up until 1 am to try and catch up with the workload. I received no formal training on how to do my job because my manager’s position was vacant the entire time I was a contractor there. There is a lack of communication among departments. I was shocked that I was met with complete silence from HR after I received word that I was being laid off - no discussion of last-day protocol or how to return laptops and badges. There is also a serious lack of diversity in leadership.

Pros

We are growing and evolving and blazing trails at Lumeris!! I am proud of the work I do here. I feel like my voice is heard and leadership is open to new ideas. I have referred family and friends to join Lumeris because I believe in what we are doing and because effort and commitment are rewarded here.

Cons

Things move very fast and communication suffers because of the pace. Change is a good thing, but let everyone know what's going on. Lack of communication allows fear and negativity to take over.

Pros

There are several intelligent, talented individuals who do the right thing (even when nobody is looking), have integrity, and opt to create solutions the “right” way and do the “right thing” for the clients. Sadly, these folks are leaving. I think we all realized Lumeris is a lost cause. The only reason folks are staying is because they think Lumeris is going to go public. This organization is very top-heavy and Directors & above were awarded stock options. They are holding out to either be acquired by Cerner or for the IPO. If you are hired by Lumeris now, good luck trying to get options. I can’t imagine an IPO will happen now. The Health Plan lost 3 major accounts, the Population Health Solutions Org does not have any mind-blowing successes worth mentioning. The Cerner partnership is a fiasco. Not a whole lot of positive things going on that warrant an IPO...

Cons

This company will tell you that it “functions like a startup” and that “with change comes growing pains.” It’s not like that at all-it is far worse. In a startup, you have actual LEADERship, a vision, folks who are motivated and innovative. You have almost none of that at Lumeris. It’s a negative, toxic environment that is driven largely by nepotism-from the CEO all the way down. There is zero innovation—and worst yet, what they did innovate years ago is questionable at best. If you are selling a risk score that is time-sensitive, how good is that risk score if the data has a time lag of 17 days? Consider that in the context of a 30-day readmission to a hospital score. How good is that score if 17 days pass before Lumeris even receives data? There are a few good leaders in the company-most of these folks are in the markets working with their clients. In other departments, however, there are inexperienced folks building teams and driving work without the hard OR soft skills necessary to do so. The lack of communication is alarming, the departments work in silos, there is very little internal support. And then there is “leadership.” These folks are so out of touch and antiquated in their strategy, rationale, and how they run their business. These “leaders” are excellent politicians, they can talk the talk and they know what to say to the C-Suite of clients and potential clients. But they have no idea what is going on nor do they know how to execute on whatever vision they think they have. Thought leadership? Non-existent. HR is a joke. You should read the review “The CEO Got to Go” as it is an accurate depiction of higher-level Lumeris bs.

Pros

- Pockets of excellent, talented people - Front line workers trying to make a difference - Base compensation is better than average - Pockets of cutting edge Tech

Cons

- Base compensation is essentially hazard pay. - VP layer highly toxic - evidenced by changing their minds after decisions are made with no communication, and hoping you meet unstated expectations through clairvoyance. Some of the higher level EVPs understand what needs to happen, but it's not executed past there. - There are several people that have been there forever, and have passive aggressive techniques, and no accountability. - Products are half baked. Most of the offerings are built on the fly, with no quality or regard for clients' needs. So Clients expectations are not met, or things just don't work. Tools are chosen with no regard for being competitive in the market. - No professionalism. Wow, I heard leaders curse out workers, saw drinking on the job, rude and inconsiderate behavior on many levels. The ridiculous lax dress code did not help. Pajamas at work? - Several people hired with zero experience. Conversely, some experts hired that were ignored. - Technology is a joke. Very few good practices followed, to the danger of the organization. CTO role is a revolving door, cannot keep a CTO for over a year. Granted, there are some pockets of good tech, but 90%+ of it any IT professional is slack jawed at the poor practices. Lumeris provides Medicare Advantage Administration and population health. The Medicare Advantage Administration is barely cobbled together and the pop health platform is ANCIENT. Lumeris pitches themselves as a long term partner, but sheds clients like a dog in the spring. Several clients lost due to overpromising and under delivering. Some clients were just fed up with poor products and lack of communication. When explaining client lost, it is either spun as the client "does not have the vision" or ignoring the fact that Lumeris did not meet expectations. How do you lose multiple markets in one year without some introspection? Especially when more than one client tells you that you have a poor product? Lastly, there is not an overall clear strategy. Strategy changed 3 times while I was there, and priorities and expectations changed quickly. Layoffs - This was a concern when joining Lumeris, which came to fruition. Lots of layoffs when business declined due to clients leaving when Lumeris could not deliver.

Pros

Lumeris was a wonderful company to work for. They have a really great environment. The benefits were really good and over all the company pays very well. I would definitely recommend working here.

Cons

There is a lack of communication on certain projects this can be a little annoying.

Pros

flexibilty , great team members

Cons

poor leadership, management, unstructured environment, lack of communication and transparency