MGM Resorts International Reviews

Updated 28 Feb 2021

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3.6
67%
Recommend to a Friend
68%
Approve of CEO
MGM Resorts International Chief Executive Officer and President Bill Hornbuckle (no image)
Bill Hornbuckle
101 Ratings
Pros
Cons
  • "Long hours and high demands for management(in 39 reviews)

  • "only thing I didn’t like about my department was the upper management team kept changing the quality form(in 38 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "Product Analyst – PMS"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Product Analyst – PMS in Chennai
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MGM Resorts International full-time for more than 3 years

    Pros

    Beginner Inter mediator Professional Expert This is the cycle and its awesome place to grow

    Cons

    Nothing to say everything is perfect...

  2. "This place is like a roller coaster, going down hill."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous in Na-Duar
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MGM Resorts International full-time for more than 8 years

    Pros

    Free EDR food that most likely give you food poisoning. Keep your head low, be a yes person, and you can be stuck in a meaningless career for 20+ years.

    Cons

    Lack of any raises, promotions, and no real training.

    Continue reading

  3. "Great company, great benefits"

    4.0
    Former Employee - VIP Lounge Representative in Oxon Hill, MD

    I worked at MGM Resorts International full-time

    Pros

    health and 401k benefits are outstanding

    Cons

    morale has gone down in recent years

  4. "Good Company to Work For"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Stocker 
    Recommends
    Positive Outlook

    I worked at MGM Resorts International full-time

    Pros

    Excellent Pay and Benefits Fun Work Environment Opportunities to Climb

    Cons

    Large Property + Street Crowds mean Work Commute is Doubled Guests Occasionally Rowdy

  5. "Best Employer I've Ever Had"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Distribution Specialist in Las Vegas, NV
    Recommends
    Positive Outlook

    I worked at MGM Resorts International full-time

    Pros

    Supportive management, perks, transparency, thorough training

    Cons

    Vulnerability to economic slowdowns, hard to get into without significant hospitality background

  6. "Good Experience"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Multimedia Specialist in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MGM Resorts International full-time for more than a year

    Pros

    Get to work with a dev team

    Cons

    Hard to introduce new technology

  7. "Great company and great office culture"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - VIP Services Representative in Las Vegas, NV
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at MGM Resorts International part-time for more than a year

    Pros

    Fair and fun treatment of employees, clear understanding of goals

    Cons

    None from my work come to mind

  8. "Welcome to the SHOW"

    5.0
    Former Employee - Guest Service Representative 

    I worked at MGM Resorts International part-time

    Pros

    Really enjoyed my time here. Met some great people working at the T-Mobile Arena. The GSR team is AWESOME. Supervisors, Management, etc. Having been in customer service for over 20 years, I have seen the best and the WORST of Management teams, and this one was by far my favorite that I've had.

    Cons

    Seeing some of the more "elder" team members struggle with standing for entire shifts. There were days where an event was over 3hrs and they hadn't sat down once.

  9. COVID-19

    "If you want burn out"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at MGM Resorts International full-time for more than 3 years

    Pros

    Benefits are great. People are great.

    Cons

    A company that says they put their employees first but they don’t. Line level employees put in all the effort for big wigs to be paid. And when life hits team members get the brunt of it. Other team members are overworked, time off is encouraged but frowned upon.

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  10. "It all depends on the department"

    3.0
    Former Employee - Valet Cashier in Detroit, MI

    I worked at MGM Resorts International full-time for more than 10 years

    Pros

    The pay scale was pretty good, great benefit package, uniforms provided, lunch was provided, and paid lunch.

    Cons

    Manager and a few supervisors had a bad habit of micromanaging to the point it felt like harassment. Some favoritism with certain employees. No one backed the employees when dealing with irate guests. They did everything to appease the guests, even when they were 100% wrong and employees were simply abiding by company standards.

    Continue reading
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