Makita Employee Reviews about "upper management"

Updated Feb 26, 2020

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Found 14 of over 227 reviews

3.7
61%
Recommend to a Friend
69%
Approve of CEO
Makita President and Director Masahiko Goto (no image)
Masahiko Goto
36 Ratings
Pros
  • "Great product, great people, poor corporate(in 10 reviews)

  • "Good benefits, lots of independence, Not a lot of paperwork and good support from co workers(in 6 reviews)

  • Cons
  • "Upper management could care less about sales staff(in 14 reviews)

  • "no employee appreciation(in 4 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Reviews about "upper management"

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    1. 2.0
      Current Employee, more than 3 years

      Concentration Camp

      Feb 26, 2020 - Manager in Washington, DC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good product and product training

      Cons

      Upper management could care less about sales staff! All they care about is their personal agenda. They just pile it on and expect you to go the extra mile for the company and does nothing to make sure employees are taken care of. Constantly looking over your shoulder to see if you’re getting stabbed in the back. Again upper management goes out their way to prove how you aren’t doing your job so they can get rid of you instead of training staff to succeed. The region I’m in needs some serious adjustments to the 2 main guys running the region. Turnover has been unreal and there’s more to come!

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      1 person found this review helpful
    2. 3.0
      Current Employee, more than 3 years

      Could be so much more!

      Sep 27, 2019 - Industrial Sales Representative in Los Angeles, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Autonomy, benefits package, most of the people

      Cons

      The problem with Makita is middle/upper management doesn't give a hoot what the average employee has to say. Input is regarded as complaining and treated as such. If you don't belong to the "boys" or "girls" club, you are just another number and are replaceable. They manage with the "lead by intimidation style" as others have mentioned. "You don't like it, we will find someone else - mentality". Its really pretty sad, this company could be so much more, and I don't feel it is the Japanese culture that is the problem here, but rather a few upper management snobs that think their proverbial you know what doesn't stink! And from a distributors point of view, extremely hard to work with. The marketing team works against the sales team. The customer service team thinks they are more important than the sales team, feel they have authority over such. The whole company needs some new leadership from the top down to structure it for success. Like I said before....it could be so much more!

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      4 people found this review helpful
    3. 2.0
      Former Employee, less than 1 year

      Depressing environment. No employee appreciation

      Jan 19, 2019 - Marketing 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pay is decent, ok benefits.

      Cons

      Micromanagement! No employee appreciation. Upper management rules by fear not by true leadership. Building is always cold literally and metaphorically. There is a real sense of dread and sadness throughout the office. No one seems happy to be there.

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      8 people found this review helpful
    4. 3.0
      Current Employee

      Really think before you commit

      Mar 10, 2018 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good benefits package Plenty of daily autonomy Selling the best power tool

      Cons

      Marketing (and Home Depot’s needs) really run Makita. Understand this going in. Also understand that because it’s Japanese owned that your manager will essentially be a “yes” man. There is truly only so much you can do for your customers. Most every marketing program is crafted around what’s best for Home Depot and because of that you will need to be extremely creative with the programs in order to entice your dealers. Beware though. Most dealers don’t want creative they want simple and lucrative therefore they quite often default to the marketing companies of DeWalt and Milwaukee. These two have figured out how to keep it simple. So, because of how controlling marketing is the upper management team’s hands are tied and this is where the “yes” man comes in. They are paid well and many have been around for quite a few years. They won’t find a better position anywhere else so they are hanging on for dear life and just say yes to whatever their managers say. And most managers have lost site of or were never exposed to what it’s like to sell power tools through distribution in the current business environment. Also, with very few exceptions the upper managers are very unprofessional. They enjoy talking about you to others. Because of all this, the fact that the reps and their managers are underpaid and the regular commission structure changes often not to the reps’ benefit there’s an unusually high level of turnover. It’s a shame. So I suggest really assessing your situation before pursuing and ultimately committing to a job at Makita. Unless upper management and the Japanese will ever change their tune and make some over due changes (marketing control, compensation packages, upper management autonomy to name three) then I believe Makita will continue along the same path of producing a great product but never really making long term strides in the industry. All I have expressed comes from my time at Makita and are just my opinions except for management talking about others while not in their company.

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      8 people found this review helpful
    5. 2.0
      Current Employee, more than 3 years

      You get out what you put in. Sometimes. Maybe.

      Oct 31, 2017 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits. Days off and vacation time. Friendly staff for the most part.

      Cons

      Everything in marketing is done last minute (for no real reason), the company is often at the mercy of Makita Japan when it comes to decision making. Upper management is constantly second-guessing everything and it spills over into every aspect of their marketing. Upper management constantly finds ways (intentionally and unintentionally) to push away or suppress their most talented and resourceful employees, while employees who constantly make mistakes face no consequences for their actions. Chances are you'll be doing someone else's job for them at one point or another. The building is a crowded, dirty mess with mice. Management doesn't want to renovate or move to a newer building. This company does nothing for morale. Don't expect many fun company-wide initiatives or events that most other decent Southern California companies do. Most of the thing Makita does are just cheap lunches that occur once or twice a year. They're really an afterthought. No real opportunities to grow unless you're in sales. Chances are your boss is going to be in their position until they have to be wheelchaired out of the office.

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      6 people found this review helpful
    6. 2.0
      Former Employee, more than 5 years

      Territory manager

      May 30, 2017 - Territory Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Makita USED to be a well ran company. They ran the good guys off and initiated a military style management.

      Cons

      Turn over is high and you can't​ trust ANY one. Management will backstab up in a heart beat. HR is a joke! NO training for new employees. Can't compete against Dewalt, Milwaukee or Bosch. Upper management hires their friends so you better be willing to get along with them. Management takes no accountability and blames everything on you. Run Promotions that you can't compete with the following year and tell you you're​ doing a terrible job. Will not hesitate to tell you they will fire you if you don't hit your numbers. Regional VP's do nothing and point the finger at you.

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      6 people found this review helpful
    7. 3.0
      Former Employee, more than 1 year

      Cool opportunities

      Nov 8, 2016 - Anonymous Employee in La Palma, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great employees to work with

      Cons

      There seems to be a disconnect between upper management and the employees

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    8. 1.0
      Former Employee

      Product manager

      Jun 14, 2016 - Product Manager in La Mirada, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      They used to make good tools

      Cons

      Low pay, No growth potential and upper management in US is out of touch with current industry, they will steal all your ideas and take credit for anything you have to offer then if they make a mistake they will point thier finger at you and use that to get rid of you, management in japan is also lost, the most turnover i have ever seen with any company

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      2 people found this review helpful
    9. 3.0
      Former Employee, more than 3 years

      Dealt with alot of headaches, but made some decent $$.

      Aug 25, 2014 - Territory Sales Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Autonomy, at least at the begining it was. - Good $$ if you're on pace/plan (I mostly was) - Great product (they make excellent power tools) - Car, demo tools, expense account, work from home; all the good sales job perks

      Cons

      I don't even know where to start on this. - "90% of your time on job sites"; Distribution writes POs not the josites; Own the end user is very important, other companies have dedicated teams, (DeWalt, Milwaukee), that do this and let the IC guys forge strong RLATIONSHIPS with their dealers - "anti-IC Distributor" stance is distgusting; the market share is terrible and you increase by getting on shelves - Fear culture instilled by upper management are common to middle management and down the chain to the field.

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      1 person found this review helpful
    10. 4.0
      Current Employee

      Awesome place to work!

      Jul 23, 2014 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great products, great benefits, good people, and a very loyal company.

      Cons

      A little to much "micro-managing" upper-management and extremely large workloads.

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