Mattress Firm Reviews

Pros

Good environment to learn platform

Cons

No it not worth it

Pros

Need a job and money

Cons

The way the company operates. Your commission percentage is made off of the profit on the sale. So the representative is incentivized to charge more to the customer and is penalized to give discounts. In my area was very hypocritical. I was refused time off for my vacation I earned. If you need to call in sick I was told I have to show up to work and find somebody to cover. if you don't make your goal you will get fired. if you don't work 6 days a week you could get fired. You will work every holiday and every weekend with little to no support or resources. Bottom line they only care about the dollar and their corporate profit sharing. The warehouse in my area was not good. They could ruin your deal and disrespected us and the driver's had issues because it was outsourced and there were fights and was not good. My district manager made my job worse. I truly believe he was prejudiced toward his own race and his own gender. Could be they just want to recycle employees that way you never use your benefits. They don't care what kind of money you're making it's only about them the corporation. I think the tablets are so they can hire a minimum wage people and have them do a routine and then recycle them with somebody new. No comment to the employee you matter as nothing. Sanitizing and cleaning the store is a personal preference it's not a company held standard only in word not indeed. Yhe computer system not good.

Pros

Honestly its a little mind numbing sitting in an empty store for 11 hours, so you have time to read or work on literally anything. People can be overall nice but the nasty customers heavily outweigh the fun of having nice people.

Cons

While they make it seem like it is a aggressive sales job, its honestly just based on if customers see any actual value in the product they are purchasing. You will more than likely not make commission all that often, and you will likely take on more responsibilities than you expect. Be prepared to work at multiple stores. You will be let go if you do not meet certain sales targets based on a Monthly algorithm. They will expect you to drive far distances unpaid. They will have you change out all of the marketing every two weeks and throw way 40 lbs of paper just to put up 65 more lbs of marketing material only to have 8 people per week view it per store. This happens at EVERY store.

Pros

My compensation correlates with the effort I put in I’ve finalized a million dollars of sales my first and second years, and am on track for my third My local team is fantastic! My district manager is effective

Cons

Not for those who don’t like sales You’ll work holidays, evenings and weekends District manager and leadership team really sets the tone for the market

Pros

- Great place for a first job! They want to you read a script from a tablet that "does all the work for you" and suggests the same three beds to every customer. If you manage to attach all the extra garbage they want you to pedal onto your customers you'll be punished with those very accessories creating customer issues and being told by your DM to "handle it" so it doesn't hit their NPS scores. By that they mean give them everything for free so they shut up and you lose 50% of your commission because the ticket margin drops because why wouldn't you get punished for doing your job? - Lots of free time! Don't worry about ever being too busy though, you'll be stuffed into a store that sees no traffic (read as: No Commission) or you'll get to go to a high traffic store scheduled after the higher traffic hours come so the store managers can go home early. - Best part is the unlimited earning potential! You'll constantly be grinding away at a constantly changing ( in ways that work against the employee) commission structure that punishes effort and hard work! Great bonus potential though, don't worry John Eck and the rest of his random word titled position nepo buddies will be happily accepting your bonus on your behalf.

Cons

- You can't make commission Management making millions in bonuses while we continue to get screwed on our commissions and bonuses. If you sell everything what it is priced at you make 50% of your commission because of the three margin tiers. If you screw over your customer in fun various ways you can earn back the commission you are owed. - They boast how employee pay went up 15% and 68% of employees made more this year than last year. They conveniently left out that minimum wage went up in the country to account for those averages. You should have used median, not average, we all don't make $38 an hour like the Bay Area stores. - No Bonuses Budgets aren't set based on traffic and business conditions. They are set in a way to "manage employee expenses" in other words they don't believe you deserve to make they same money they do. - Losing PTO Jody Putnam came out and said we made too much in terms of our compensation package, so instead of effecting the commission we can't earn, they took away our PTO because how dare you attempt to have a life? How dare you have a family? How dare you try to have fulfillment. - Constantly shrinking Commission Plan If you find a way to make money don't worry, they'll take that away and reduce commissions and do it quietly and hope you don't notice. - Performance Plans while succeeding You think that taking high in the score boards makes you safe from losing your job? False. They will put half a district on a Performance Plan right before one of the biggest selling holidays of the year and ask us to KEEP OUR ENERGY UP WOOOO SALES SHOUT IT OUT BABY WOOWHOO FREE ADJUSTABLE BASE CUSTOMER FOR LIFE when you are about to lose your job next month. - Out of Touch Management Don't worry about ever getting promoted. They hate that. The idea of a retail employee making a decent life is the most unfathomable thing to middle management and upper management. They are so out of touch they started this thing about earning well to live well. Literally told us they know we don't make enough to support our families so here are ways you can screw over your customer to make more money. It's a joke.

Pros

Love the people I worked with benefits were nice pay is good sometimes

Cons

Say goodbye to your home life open door policy is a joke Undervalued as an employee Overworked, nothing was ever good enough

Pros

1.5x minimum wage base pay commission opportunity if your commission exceeds your hourly pay often working without management

Cons

often short staffed. have to work open to close 10-8 whenever people call out or quit have to work over time 12 hours every major holiday sometimes for entire weekends many fellow employees are not professional (no degree/drug test required) promotion brings higher risk of getting fired

Pros

benefits and pay, work culture is not too bad

Cons

tons of hours its nonstop

Pros

Amazing staff to work with

Cons

Not many down sides. Good learning experience

Pros

Great retail job with flexible schedule

Cons

There aren't to many cons