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NCO Financial Reviews

Updated 3 May 2017
178 reviews

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Full-time Part-time

2.5
Star Star Star Star Star
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NCO Financial CEO, Expert Global Solutions Ron Rittenmeyer
Ron Rittenmeyer
27 Ratings

178 Employee Reviews

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Pros
Cons
  • Upper management did not have effective communication with middle management (in 11 reviews)

  • Terrible pay, little room for advancement (in 6 reviews)

More Pros and Cons

  1. "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Matteson, IL (US)
    Former Employee - Customer Service Representative in Matteson, IL (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at NCO Financial full-time (More than 10 years)

    Pros

    Great Co workers great coworkers great coworkers great coworkers

    Cons

    Poor Management Nightmare unprofessional rude unfriendly

    Advice to Management

    For company your size and wonderful people you have as employees treat them right


  2. "The stress is not worth it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Debt Collector in Toronto, ON (Canada)
    Former Employee - Debt Collector in Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good, helpful co-workers who support each other.

    Cons

    Forced to call and harass friends of people who are under debt consolidation. Over 400 phone calls a day trying to recover money that sometimes has been paid off.

    Advice to Management

    Pay more money, because the stress is not worth it.


  3. "Legal collector"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Legal Collector in Baltimore, MD (US)
    Former Employee - Legal Collector in Baltimore, MD (US)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at NCO Financial full-time (More than 5 years)

    Pros

    Bonus check monthly second pay of the month

    Cons

    Too many people working same accounts


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  5. "Technical support rep for t-Mobile"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at NCO Financial full-time

    Pros

    Tech support via online chat

    Cons

    Management plays favorites
    Relationships among reps and supervisors are inappropriate
    Raises are a joke
    Training is inconsistent, I remember customers asking me about new products that we were never briefed on

    Advice to Management

    Promote professionalism throughout call center and monitor supervisors


  6. "Collections Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Manager in Horsham, PA (US)
    Former Employee - Collections Manager in Horsham, PA (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at NCO Financial full-time (More than a year)

    Pros

    There is potential for big bonuses. However, the environment is very cutthroat, and new team members are not welcomed, but rather shunned and belittled.

    Cons

    The employees that have been there the longest get the best inventory to work, and therefore receive the highest bonuses. They promise you the world and don't deliver. Horrible atmosphere.

    Advice to Management

    Completely reevaluate your bonus structure, your managers, and the culture within your organization. I have never worked in a more stressful environment for such little pay. Stop changing the bonus structure all the time so nobody can make a living.


  7. "Terrible"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Debt Collector in Brant, ON (Canada)
    Former Employee - Debt Collector in Brant, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at NCO Financial full-time (Less than a year)

    Pros

    Benefits ...but you had to pay through the nose for them

    Cons

    nice staff but crappy management, terrible training

    Advice to Management

    Get management that actually cares


  8. "Legal assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Salary and commission. Pays good.

    Cons

    Constantly changing rules. Too many bosses.

    Advice to Management

    Too much micro managing.


  9. "Collector"

    Star Star Star Star Star
    Former Employee - Collector in Mobile, AL (US)
    Former Employee - Collector in Mobile, AL (US)

    I worked at NCO Financial full-time (More than a year)

    Pros

    Big building to work in

    Cons

    I worked for capital one but their closed down now


  10. "confidential review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Employee Relations in Buffalo, NY (US)
    Former Employee - Employee Relations in Buffalo, NY (US)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at NCO Financial full-time (More than 3 years)

    Pros

    Convenient location and hours, but that is all.

    Cons

    Poor benefit options for employees.

    Advice to Management

    Offer better benefits and value your employees


  11. "Collector"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at NCO Financial full-time (More than a year)

    Pros

    Relaxed in some aspects. Team atmosphere. Bonus structure.

    Cons

    Collections. Stress for hitting month end goals. Raise freeze.


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