NCSA Next College Student Athlete National Scout Reviews

Updated 19 Dec 2016

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3.4
49%
Recommend to a Friend
72%
Approve of CEO
NCSA Next College Student Athlete President and COO Lisa Strasman
Lisa Strasman
4 Ratings
  1. Helpful (3)

    "Scout"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - National Scout 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at NCSA Next College Student Athlete full-time for more than a year

    Pros

    Help athletes, good job for those that are self motivated and looking to work hard

    Cons

    Job can be a grind and a little repetitive

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  2. Helpful (5)

    "National Scout"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - National Scout 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NCSA Next College Student Athlete full-time for more than a year

    Pros

    great culture and awesome atmosphere

    Cons

    Have to work your best everyday

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  3. Helpful (4)

    "Not much positive here"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - National Scout in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at NCSA Next College Student Athlete full-time for more than a year

    Pros

    -Free bagels on Friday -Gym membership compensation -Cool coworker

    Cons

    -seeing upper management around the office feels like seeing that ex girlfriend who hates you - salary is awful- you're given false information about how likely it is to hit commission. - managers love a good passive aggressive email and it feels like you're in a 6th grade argument. I saw fellow employees asked why they were getting up to use the restroom. - tells workers they listened and gave us sick days when in reality it was a cook county law -most days leads are absolutely dreadful. Non English speaking families, kids who are not qualified, kids who are already committed. - starting to get away from a sports company and hiring straight sales people who don't know the recruiting process better than most of the families we talk to. -turnover is quicker than a Usain Bolt 100m - if you make a suggestion the management sends out an email to the company about how everyone needs to quit whining.

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  4. Helpful (6)

    "National Scout"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - National Scout 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at NCSA Next College Student Athlete full-time for more than a year

    Pros

    Great work environment, coworkers are great people to be around and the new office is wonderful!

    Cons

    The COO needs to work on her people skills, no PTO (you get 10 days for the year which include sick days, better hope you don't catch the flu while at this job), no way to move up in the company (once you have your position, you're stuck there), cutting back on hours so you're only making money if you hit a commission mark, if not, good luck paying your rent. Every month there's some new "change" about how they want to make the Scouting Force a better place, yet, I've been with this company for 2 years and nothing has changed, nothing. I have yet to meet a Scout that is not looking for another job, the company is too cheap to invest in extra PTO for its employees or even a simple raise in salary. They favor those who make the company the most money even if it's done by "cheating". Everyone else is replaceable. The company preaches work-life balance but then tells you, you have to come in on the weekend. Then they are surprised when weekend work is poorly done.

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  5. Helpful (16)

    "Company In Crisis! Sales company or Athletic Recruiting Company??"

    3.0
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - National Scout in Chicago, IL
    Doesn't Recommend
    Approves of CEO

    I have been working at NCSA Next College Student Athlete full-time for more than 3 years

    Pros

    -If you like sales and sports, it can be a good mix for you -New Office -Can work from home

    Cons

    Sales company or Athletic Recruiting Company? Scout or Sales Rep? Value consistent top performers or people that consistently "try" but don't get the job done? Its a Sales company...yet they value weak performers who do it the NCSA way over those who hit their sales goals doing it a different more effective way. Tend to measure success in ways that don't allow you to make money which is backwards in a sales organization. Certain Managers/VP's aren't qualified to be in their positions, lack leadership/work ethic and Exec's don't see this for some reason, yet they keep them around to negatively impact an entire sales team consistently. No room for growth even when you are fully seeking and have earned it.

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  6. Helpful (10)

    "Attitude is a Reflection of Leadership"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - National Scout in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at NCSA Next College Student Athlete full-time for more than 3 years

    Pros

    -Good entry-level sales and service roles -Young workforce that enjoys working with each other -Good infrastructure of technology that supports job functions (email, homegrown system, Salesforce, etc) -Good benefits including 401k, health insurance, health reimbursement, commuter benefits, etc -The tools will work for MOST families who put the work into using them

    Cons

    -The "Scouts" are just salesmen so don't buy into the hype of having to "qualify" for a chance to join the network. Early on in my sales career here there were a handful of sales guys who did it the right way and would actually deny unqualified families membership to save the family money and not over saturate the database for college coaches. However, with the growing demand for higher revenues and profit that mentality was abandoned and there was a mad dash to sign up everyone and anyone. As a result the sales goals are too lofty, faulty expectations are passed on to families and the database is full of kids who have little to no chance of playing college sports -Due to the higher demand of sales numbers the work/life balance of the scouting team is non-existent. If you want to even come close to on-target earnings of $100,000 you'd better be prepared to work 7 days a week including the entirety of Saturday and Sunday. "Burn-out" is commonplace here yet there's no sympathy for the sales team as they are threatened with the idea of someone else coming up to take their place. "What have you done for me lately?" seems to be the attitude of sales management no matter how long you've been producing or how much money you've brought in -The overall culture of the company has steadily gotten worse as the company itself has gotten larger. At my time there I noticed a lot of tall talk about being a "team-player" and making sure we were "all in" for the company. However, these values are not demonstrated by even the most senior executives, least of all the CEO. The CEO spends the majority of his time in California which results in a complete disconnect between his vision of the company and the true state of the culture and business. I frequently sat in on high-level sales meetings where I left dumbfounded at how little he knew about the reality of our day-to-day duties, the reality of the sales process itself and what was happening on the front lines -Executives at this company tend to make knee-jerk reactions to the slightest issues instead of drafting a real business plan and executing it. Every few months there are changes to the sales process, comp structure, team structure, messaging, etc. I understand that "the only constant is change" at a growing company but this change must be done with transparency. The lack of transparency at NCSA breeds mistrust and it demotivates people on a daily basis

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    NCSA Next College Student Athlete Response

    June 1, 2015Sales Recruiter

    Thanks for your feedback. All of our Scouts and Head Scouts are trained to establish realistic expectations with each and every family. If a student-athlete isn’t qualified, it can be difficult to tell a parent, but it’s a conversation that is required of everyone on our Scouting Force. Very rarely is an enrolled student-athlete later found to be unqualified, and if that does unfortunately happen, our member services team will let that family know. It’s a team effort to verify that every student-athlete we work with is qualified at any division level, including JUCO. I want to also thank you for your comments about work/life balance. I know this response is a bit delayed from the date of your post, but I’m happy to report that in the last several months, we have continued to develop various changes that are leading to a better work/life balance for our Head Scouts. Our executive and leadership team have made it a priority to continually improve things as well. Finally, I want to affirm that transparency is a top priority from scouting managers all the way up to the executive team and our Scouting Force leadership is always seeking to improve communication with the entire team. On that note, if you would ever like to reach out to continue this discussion, please don’t hesitate to email me, Lisa or Team Resources. Thanks again for taking the time to write your review.

  7. Helpful (4)

    "Career in Sports....I think NOT"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Scout, National Scout, Scout Coordinator in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at NCSA Next College Student Athlete full-time for more than 3 years

    Pros

    Talk sports everyday Relaxed dress code Decent benefits, 401K, etc. Educate families on the recruiting process Some opportunities to travel Decent sales training Helpful product for families that need it

    Cons

    Poor pay and no work/life balance Unrealistic sales goals No room for advancement/no set career path Inexperienced management CEO who is disconnected and really has no idea what's going on within his sales force or really doesn't care Inconsistent messages to employees and customers Extreme micromanagement No communication between employees and management Lawsuit for unpaid overtime Not enough customer service for the amount of clients signed up Money driven when they preach "helping families" Poor hours (70+/week) If you are one of the few to make money, you have no time to enjoy it. NO PTO 100% commission I had 6 different compensation plans in 3 years. Blame all problems on growing pains Extremely high turnover rate, especially with top talent who care about the company but can't afford to live in the city of Chicago with the money their paid Sales force over promises and under delivers to families Prey on the emotions of families and high school student-athletes to make a sale, enroll "qualified" athletes that really have no shot to play at the next level.

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  8. Helpful (5)

    "Stay Away"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Scout Coordinator/National Scout in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at NCSA Next College Student Athlete full-time for less than a year

    Pros

    -Since everyone is equally as miserable as you, you develop strong bonds with the people you work with every day. -Genuinely have a unique vision of helping families in the recruiting process

    Cons

    These are based solely on my experience as a scout coordinator and national/head scout. I cannot accurately speak for other positions in the company. -Management completely abuses the company vision. "Helping families" really means "make as much money as possible. Employees aren't stupid and see right through it. -Daily and weekly "pep talks" are a load of garbage, Employees understand that we have sales goals, don't use fancy language to try and convince us otherwise. -Hiring process and interview does not accurately describe the day to day dealings of the company. -This place is a call center! Call it one. Having one call center outsource things to another call center only drives the point home. -Senior management does not care. A group of 20+ employees brought their concerns to the CEO in a face to face meeting and were hardly recognized. -CEO lives a "jet set lifestyle." Hardly ever in the office and has no knowledge of the pulse of the company. Still pretends to be actively involved. -Other senior management are bad at managing. More likely rewarded for being with the company for x amount of years. -No set hours, but expect 8+ hours a day. You can leave after 8 hours, if you feel comfortable with where your sales goals are at. Work life balance is non-existent. -Will blatantly string employees along until they want to get rid of you. Will tell you not to worry about an issue you have and say something completely different months later. -Constant change to sales methods for the worse. The wheel doesn't need reinventing every 3 months. -Turnover of employees is astronomical. Never seen anything like it. Average time spent at NCSA is probably 5 months. -Micromanagement is an understatement. -On top of everything, parents and families are skeptical of the company more often than not. As employees we were told not to mention there was a cost, even if families were explicitly asking for that information.

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  9. Helpful (4)

    "Dear mother of GOD please don't..."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - National Scout in Chicago, IL
    Doesn't Recommend
    Neutral Outlook

    I worked at NCSA Next College Student Athlete full-time for more than a year

    Pros

    Let me preface this by saying this is solely a review of two positions: Scout coordinator and National Scout...sometimes referred to as "scout" and "head scout" as well. Any positive reviews on this site are almost certainly from someone in an entirely different department (marketing, accounting, etc) because quite frankly, those jobs are probably (for lack of a more appropriate word).......normal. -It SOUNDS interesting when someone asks what you do for a living. -You work from home. -Lot of cool, young energetic people with an athletic background. -Looks good on a resume..unless someone is familiar with NCSA.

    Cons

    --Incredibly, unrealistic sales expectations. -ZERO work life balance. There was a 10 month period as a national scout in which I worked every day but two (Thanksgiving and Christmas), and was questioned by our supervisor for not working on Thanksgiving. The following was my most recent schedule that was laid out for me: Mon-Thurs 5pm-12pm. Fri 5-9pm. Sat and Sun 10am-10pm. Don't worry guys I did get a two hour break on Sat and Sun :) -Training between 3-7 times per week. Edit: You will have as many as 3 meetings/training sessions before you start work in a given day (weekdays only). To be fair, there are days when there is no training, although this is the exception not the norm. -Turnover rate is ridiculously high, never seen/heard of anything like it...literally may be unmatched by any other company (Average is prob 3-7 months). - A monkey could do this job (seriously). This could be considered a pro or a con, depends on the individual I suppose. -I had 5 different supervisors in a 12 month span. This is normal. - 100% commission as a national scout. High pressure/stress, if you are into that sort of thing. -Was encouraged to lie to families on a very consistent basis. Essentially, do/say whatever it takes to make the sale (Do not be confused, you are a salesman, not a scout.). - Management is made up almost entirely of individuals with little to no management experience, it shows. Will not mention names :) This is a result of the structure of the company. -Micromanagement. They absolutely will read your emails, listen to your calls, etc. -Everyone is replaceable (refer to monkey comment above). As a result, employees are treated incredibly poorly. -Often referred to by employees and outsiders as a sweat shop, this is an accurate assessment. The above sentiments are a conglomerate of thoughts shared by many former/current NCSA employees. This was the short and PG version of the review :)

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  10. Helpful (4)

    "People are great, Poor pay, no direction, Management is the worst"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - National Scout in Chicago, IL
    Doesn't Recommend
    Positive Outlook

    I have been working at NCSA Next College Student Athlete full-time for more than a year

    Pros

    Great Culture, Great employees, great location

    Cons

    Poor Pay, Management is changes their mind every day. no direction. no work life balance. Make you work 60 hours a week for 30K a year. Does not have the staff to service the product

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Found 14 reviews